--- title: Plivo Reviews meta_title: 'Plivo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 747 reviews by the users' company size, role or industry to find out how Plivo works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 747 scale: '5' date_modified: '2026-07-29' parent_category: name: Development url: https://www.g2.com/categories/development --- # Plivo Reviews **Vendor:** Plivo **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 747 ## About Plivo Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ## Plivo Pros & Cons **What users like:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. (30 reviews) - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. (19 reviews) - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. (17 reviews) - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. (17 reviews) - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. (16 reviews) - Users value the **comprehensive SDKs and APIs** from Plivo, enhancing integration and communication capabilities seamlessly. (16 reviews) - Users appreciate the **easy integrations** of Plivo, finding it seamless and user-friendly for their applications. (15 reviews) - Easy Setup (13 reviews) - Reliability (13 reviews) - Affordable (11 reviews) **What users dislike:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. (12 reviews) - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. (6 reviews) - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. (6 reviews) - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. (6 reviews) - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. (6 reviews) - Users report **call issues** with Plivo, facing inconsistent service and disruptions that affect communication reliability. (5 reviews) - Limited Functionality (5 reviews) - Not User-Friendly (5 reviews) - Poor Interface Design (5 reviews) - Difficult Setup (4 reviews) ## Plivo Reviews ### 1. Plivo is great ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** What I like best about Plivo is its ease of use and how easily it has integrated with my crm. We use 10xcrm and have been using them for about 2 years and Plivo is the phone company on the back end that we make calls from. I can say in the past two years we have always been up and running with zero issues. **What do you dislike about Plivo?** I wish that we could send MMS pictures, that is really the only thing I don't like but I am sure they will come out with this feature soon and we will look forward to utilizing it. **Recommendations to others considering Plivo:** If you want a reliable service with great customer service that integrates to most CRM systems then Plivo is the way you want to go. **What problems is Plivo solving and how is that benefiting you?** I wanted a CRM system that also had the ability to make outbound calls and track all the calls. The Crm system integrated with Plivo so the problem was solved. We have a great CRM system with a great phone provider and our sales have gone up because of this. ### 2. Early Response to Plivo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Plivo?** Plivo appears to be a later entrant to the space. As a result they have not had to consider legacy applications. This makles the API cleaner and more strait forward. **What do you dislike about Plivo?** Because the platform is relatively new the examples they have for integration are very simple. On the one hand it proves that integration is not that difficult but there are gaps for the more complex intyeraction. **What problems is Plivo solving and how is that benefiting you?** We are integrating communication channels into every app we write these days. ### 3. Great service toolkit for a great price...very competitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Plivo?** Great documentation and reliable service **What do you dislike about Plivo?** Haven't found any downside for what we use it for **What problems is Plivo solving and how is that benefiting you?** Our communication needs with our customers. ### 4. Reliable, cost-effective SMS provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Plivo?** We use Plivo for SMS verification in our app. It's 100% reliable, straightforward to set up and the customer service has always responded quickly to our queries. **What do you dislike about Plivo?** Nothing I can think of! Initially we ran out of trial credits pretty quickly, but the support team extended our credits so all good! **What problems is Plivo solving and how is that benefiting you?** We use Plivo for sending SMS verification codes. It's much more cost-effective compared with other providers we reviewed. ### 5. So innovativly AMAZING in our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Plivo?** I love the fact that it is cheap for text messages and i can make api calls from my application which has served really nice with the type of business i am in. It really complements my business really well. **What do you dislike about Plivo?** Nothing. I really do like plivo you guys are amazing! **Recommendations to others considering Plivo:** keep it up **What problems is Plivo solving and how is that benefiting you?** Im solving in my business the ability to reach out to customers with plivo and to make sure that they are being taken cared of. It also helps me to follow up with new and old customers and to send them review link ### 6. Using Plivo with our voip phones **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** Easy to setup. We integrated our application with Plivo services without a need for any support. Everything from buying phone numbers to setting the phones on the desktops doable by following the documents and examples Plivo provides. And it works as expected. **What do you dislike about Plivo?** Outbound calls per minute pricing....... **What problems is Plivo solving and how is that benefiting you?** We use an in house developed application to run our business from contacting clients to invoicing, card processing and reporting. Agents use this app to contact clients coast to coast. At the beginning in the office we were using direct phone lines for each station. When staff began to work remotely, we needed to integrate a phone system with our application that everybody will continue to do work as usual without noticing how they call/dial the clients. We reviewed couple of systems then decided to go with Plivo. Integration took just less than a week. ### 7. Plivo is a great platform to create sms apps and is a great SIP Trunk provider **Rating:** 5.0/5.0 stars **Reviewed by:** Wilbert R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** Their great interface and documentation to their SMS API and their ZEN Trunk SIP Trunk platform. Also they have a great pricing on their products and a great customer support. **What do you dislike about Plivo?** At the time there isn't anything I dislike about their service. I've used other providers in the past and Plivo is the best so far. **What problems is Plivo solving and how is that benefiting you?** During the COVID 19 pandemic, my business needed to move to a cloud based PBX that our current provider didn't had so using FreePBX and ZENTrunk Plivo platform we were able to move our PBX in an AWS cloud server in order to have our employees work from home. ### 8. Plivo's SMS Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lakshmi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** 99.9% acceptable (or immediate) Delivery of SMS messages. Great service on rare cases of tickets for the delayed relay of SMS. Great customer service on cases of issues ( if any - we had one, and it was our SMS formatting) Value for Price **What do you dislike about Plivo?** Nothing Yet to be disliked. We have not yet come across something that we are using that we dislike. **Recommendations to others considering Plivo:** Follow their Trial Account and Documentation. Quite Easy to set up and running in quick time., a week or less. **What problems is Plivo solving and how is that benefiting you?** Delayed SMS messages. SMS messages not delivered. Issues were looked into within minutes of ticket submission. And a root cause determined. ### 9. Outstanding for SMS & Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Plivo?** We have used Plivo for several years now for all of our SMS message -- appreciate how they auto-queue our sms message to ensure we stay in the regulatory boundaries as well. Yes, we use SMS daily sending hundreds of messages. We also use voice and working to expand our usage even more over the next coming months. **What do you dislike about Plivo?** We have been working to expand our use of PHLO -- would love more examples around it for more complex scenarios. **Recommendations to others considering Plivo:** We use Plivo daily for voice and sms and it has been working great for several years! **What problems is Plivo solving and how is that benefiting you?** Real-time communications with our membership base -- works great! ### 10. Easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jean L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2020 **What do you like best about Plivo?** I takes me less than 20 minutes to get going with verification with Plivo, I enjoy using the Perl integration as it is by far the faster way to get going. **What do you dislike about Plivo?** Would help to have lower bundles for small business like myself when sending SMS. **Recommendations to others considering Plivo:** Give it a shot if you're tired of complicated intergration. **What problems is Plivo solving and how is that benefiting you?** Keeping spammers and reducing fake duplicated accounts with SMS integration. ### 11. Intuitively Designed, Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2020 **What do you like best about Plivo?** As a company that relies heavily on SMS communication, it's imperative that our message are delivered in a timely and consistent manner. Plivo was simple to setup using their api and we were operational within a day. **What do you dislike about Plivo?** Plivo is growing and with that growth I would like to see additional options for toll free number enablement. **Recommendations to others considering Plivo:** If you looking for a reliable alternative to the likes of Twilio, look no further. Its simple to use, reliable, with plenty of features. **What problems is Plivo solving and how is that benefiting you?** Customer communication. Reminders, Project Delivery, Product Updates, etc... ### 12. The best API-based text messaging service **Rating:** 5.0/5.0 stars **Reviewed by:** Mealsy B. | Business Process Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Plivo?** Easy-to-use API and high-speed services for startups and SMEs **What do you dislike about Plivo?** In my opinion, everything is good. But it was better to let us know the hidden costs such as carrer fee **What problems is Plivo solving and how is that benefiting you?** Sending contracts, sending real-time service notifications ### 13. Extremely easy to set up and use with fantastic support. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake T. | Senior Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** Without a doubt the great technical support. They are very quick and responsive and it clearly shows they care about their customers **What do you dislike about Plivo?** I honestly can not think about a single thing I dislike, everything is easy to use and does exactly what it says on the tin. **What problems is Plivo solving and how is that benefiting you?** We use plivo as a messaging alert service for out platform, if an alert goes out we use it to send that alert to a customers phone. ### 14. Plivo is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Plivo?** Easy to use, integrates with our software platform! **What do you dislike about Plivo?** Sometimes hard to decipher the billing statements **What problems is Plivo solving and how is that benefiting you?** We are able to quickly text our members & clients through our integrated software. ### 15. Easy to use and build applications **Rating:** 3.5/5.0 stars **Reviewed by:** ATM F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** We used it to build our own phone system. It was easy to use and implement. Unlimited Call Recording is huge plus compared to other providers. This is the key reason we are sticking with Plivo . **What do you dislike about Plivo?** Support is not 24/7 so sometimes that is a problem. IVR is not as robust. We often hear complains that user key presses are not recognized or have some delay. MMS api took a long time. We had to wait almost 2 years for this to become available. We also hope cost will decrease because other managed providers are now offering services for lot cheaper. For example, our bill with Ring Central was $100 and will plivo it went up to $250. **Recommendations to others considering Plivo:** Improve Support Native IOS & Andriod App that can be easily configured and deployed would be a big help. **What problems is Plivo solving and how is that benefiting you?** Our own Phone System ### 16. No problems sinds 5 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Plivo?** It's always working, we never had a downtime **What do you dislike about Plivo?** Sometimes there are little delays between the sending of text messages and it to be in the logs. **What problems is Plivo solving and how is that benefiting you?** We use text messages for authentification. ### 17. Great Product Great Price and Great customer Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Plivo?** Ease of use and excellent Customer Service **What do you dislike about Plivo?** nothing to unlike.all services are Unique and easy **What problems is Plivo solving and how is that benefiting you?** Texting and Marketing ### 18. Great trial experience if you are on the edge, good customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Plivo?** The trial period gives you extensive time and credits for testing out the platform. If you are running into issues a quick call to customer support can usually guide you in the right direction. Also, there is plenty of configurability. **What do you dislike about Plivo?** Some things can be difficult to configure due to their complexity, and documentation is sometimes lacking. For example, their documentation for configuring their service to route calls to an Asterisk PBX box use an outdated version of Asterisk (last I checked anyways), and I still couldn't get the inbound routes setup after working on it for a good while. **Recommendations to others considering Plivo:** Give it a trial and see how it works for you. It doesn't cost you anything up front and isn't terribly difficult to configure. **What problems is Plivo solving and how is that benefiting you?** One of my biggest issues is call flexibility. I need the ability to easily route calls, and reconfigure numbers on the fly. Plivo makes that fairly straightforward. ### 19. Fully Satisfied with Plivo **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Plivo?** The ease by which can implement the API. **What do you dislike about Plivo?** Have not any encountered any downsides. **What problems is Plivo solving and how is that benefiting you?** We use the SMS API for notifications (in addition to emails) in our network sites, and in our Password Sentry commercial app. In the case of Password Sentry, it has been very popular, and increases the versatility of the app: notifications are critical in the operation of app in alerting admin about potential security issues (e.g., password sharing and suspensions). We also recommend the API to our clients for their projects who have similar needs. ### 20. Solid Voice & Messaging Platform with a Revamped UI **Rating:** 4.0/5.0 stars **Reviewed by:** Luis F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Plivo?** Plivo is simple to use and competitively priced. The few fractions of a cent you save vs a platform like Twilio do add up, and I needed to spend the least I could. They have multiple SDKs which makes getting started pretty easy **What do you dislike about Plivo?** It's hard to not compare Plivo to Twilio. Twilio has world-class API documentation, not just in the SMS industry, but in the SaaS industry as a whole. When I started using Plivo, the docs had much to be desired, but they've revamped them since then and it's looking much cleaner and easy to use. **What problems is Plivo solving and how is that benefiting you?** I used it on a side-project to automate opening building gates through the call-box. ### 21. Great way to communicate with our Membership! **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** Super easy to create an account and use their APIs to link their service into our systems. **What do you dislike about Plivo?** Dashboard is overwhelming at first, but for basic use, you only need to know a few of the areas on the dashboard. **Recommendations to others considering Plivo:** It is easy to use and has plenty of features. **What problems is Plivo solving and how is that benefiting you?** Being able to send texts directly to our Association Membership without having to export contact data and then import it into a third party tool. We have built a plugin that will allow us to attach our current membership database with a Plivo Account and send texts directly from our membership dashboard. ### 22. Best SMS solution for APP and PWA apps in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay k. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Plivo?** Fast and secure Easy to integrate User friendly Can use with any language **What do you dislike about Plivo?** Live chat support is missing, rest of the thing is good **What problems is Plivo solving and how is that benefiting you?** I am sending OTP login with plivo ### 23. Exactly what we need for now **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher H. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2020 **What do you like best about Plivo?** API for sms was easy to setup. Messages send without issue. Cost is reasonable and just what we needed to make our app work. **What do you dislike about Plivo?** Price did increase since we started using them so I do worry about future price increases. Support, the one time we needed it, was a little slow to respond. **What problems is Plivo solving and how is that benefiting you?** We built a mobile app where sms is a core feature and have relied on Plivo for a couple of years. We were using a competitor first and switched because pricing was better. API switch was easy and we’ve had comparable service. ### 24. Exactly what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Marco . | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Plivo?** The vast options and the ease of "making things happen" on their platform. I specifically needed SMS forwarding setup and I was able to get everything I needed setup within minutes. **What do you dislike about Plivo?** Nothing what so ever, everything thus far has been a breeze. **Recommendations to others considering Plivo:** Start right away, use it, feel it, this is the right product for you. **What problems is Plivo solving and how is that benefiting you?** Issues in relation to having to use local numbers for international business and how to connect everything together seamlessly. ### 25. Very simple API integration and we use it for SMS notifications of orders in e-commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Travis B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Plivo?** SMS notifications directly to our consumers. We use it to notify our sellers of pending orders and for order notifications. **What do you dislike about Plivo?** I don't have any real dislikes as we use it for a specific use-case. I guess what I don't like is that I really don't know what additional features are available. **What problems is Plivo solving and how is that benefiting you?** We needed a way to notify our e-commerce sellers of orders and provide order notifications. We do this by sending SMS in addition to email. We have found that many of our sellers miss emails as most are spam whereas SMS is rarely overlooked. ### 26. Plivo Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Plivo?** I like the reliability - i set it up a year ago and haven't lifted a finger since. The service is reliable and predictable. The rates have gone up a bit but i think that's related to the carrier network and not Plivo. **What do you dislike about Plivo?** Account reports and navigation is confusing, other than that i'm very happy with Plivo. **What problems is Plivo solving and how is that benefiting you?** No problems, the biggest benefit is the API documentation. In fact, i think Plivo is much better than the competition, i've used both. ### 27. Great product at an even better price **Rating:** 5.0/5.0 stars **Reviewed by:** Guy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Plivo?** The builders are very straight forward. The platform is also very dependable for message delivery. I have not had a single missed conversation in over 2 years **What do you dislike about Plivo?** If you do have a question it can sometimes be difficult to find a youtube explaining it in detail. **Recommendations to others considering Plivo:** The cost to maintain the numbers are very reasonable **What problems is Plivo solving and how is that benefiting you?** I needed a way to confirm appointments via SMS. After implementing my Plivo solution I had an marked increased in held appointments. ### 28. Excellent Service and Product for SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Tarun g. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** The tech and APIs are really easy to use. We get to use a single service to get access to SMS worldwide. For a SaaS company like Simplotel that has customers world wide, Plivo makes it really easy. They also keep us updated of the changing regulatory environment. **What do you dislike about Plivo?** There is nothing as such. The product works and we have not had any issues. We have not had to interact with their support team either. **Recommendations to others considering Plivo:** I would go ahead and use Plivo. Haven't seen any issues whatsoever. **What problems is Plivo solving and how is that benefiting you?** We are like a Shopify for hotels. We send SMSes to the hotel guests when they make a booking at one of our hotel sites. We also send SMSes for abandoned carts to get the guest to come back to the hotel website and complete the booking ### 29. Frustrated and Disappointing **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Plivo?** The ease of opening an account online . **What do you dislike about Plivo?** I attempted multiple times to contact Plivo via email phone and the web form on their web page. I never received a call back. After multiple emails to different people at Plivo I received a response letting me know that my information was being forwarded to a Sales Manager. I never received a response after and decided to move forward with a different provider due to the lack of customer service and response from their organization. **What problems is Plivo solving and how is that benefiting you?** I am not solving any problems with Plivo. I chose to work with a different provider. ### 30. Super communications platform. Clear docs, great service, low prices. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Plivo?** The graphical PHLO environment is the easiest way to create complex communications workflows. For deeper integration the API is fully featured, with easy to use documentation for all common programming languages. On top of that, Plivo's pricing is very competitive, especially for messaging. Transferring existing numbers over to Plivo is a quick and painful process. **What do you dislike about Plivo?** Voice numbers and calls are more expensive than alternatives, at least in my country. **What problems is Plivo solving and how is that benefiting you?** I've used Plivo a lot for integrations in websites like e-commerce order status updates, customer service, appointment reminders, etc. It is very easy to implement this using the supplied API examples in their documentation. ### 31. Pilvo Idea solution for SMS services **Rating:** 4.0/5.0 stars **Reviewed by:** Ankur B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Plivo?** We started using Pilvo for sending SMS to customers using our website and App. The support that Plivo offered from the beginning for integration and testing was very helpful and professional. The solution has worked seamlessly for us **What do you dislike about Plivo?** There was a major change that impacted our service . This was not communicated by Plivo but later they helped resolve it ASAP **What problems is Plivo solving and how is that benefiting you?** SMS to customer for login functionality, app download links. Solution has worked seamlessly ### 32. Nice service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Plivo?** The adaptiveness of the service. It is easy to deploy. **What do you dislike about Plivo?** Off course the costs. But I do understand that 'for Free' doesn't exists. I have as small user a little too much options. That is in a way a sort of overwhelming and gives the impression it isn't fitting my needs. Gladly when you figure it out it is easier than it looks. **Recommendations to others considering Plivo:** No real recommendations. Try not te be an elephant that dances with mice. That can be overwhelming. **What problems is Plivo solving and how is that benefiting you?** Communication with my customers about their appointments. I engage with them more often and therefor I have a better customer experience realized. ### 33. Nice experience with Plivo **Rating:** 4.5/5.0 stars **Reviewed by:** Alexey K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Plivo?** Web console allowing a lot of operations such as creation a phone number and setup an automatic flow. API that is easy to understand and implement. **What do you dislike about Plivo?** There should be a price plan without monthly fee. **What problems is Plivo solving and how is that benefiting you?** Our company uses Plivo is 2-step sign up verification provider and a channel to notify the client about important actions related to their account. ### 34. Reliable, user-friendly and cost effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Plivo?** Plivo has great pricing compared to other competitors. Their admin console is also very user-friendly. We primarily use the SMS gateway to communicate with our sales agents and never have service disruptions. **What do you dislike about Plivo?** Something that would be very useful is the ability to see additional errors when text messages fail to send. Many times, carriers fail to send a message, but we have no idea why that message failed. **What problems is Plivo solving and how is that benefiting you?** We use Plivo to communicate with our agents and distribute sales leads quite easily. A great benefit has been the ability to automate our system via SMS to more effectively get leads in our agent's hands as fast as possible. ### 35. Plivo review **Rating:** 2.5/5.0 stars **Reviewed by:** Maconsulting P. | Marketing Specialist at Ma Consulting Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Plivo?** Plivio is really great for international companies. Even though in certain areas they are not ideal for all businesses, their 2 factor authentication texting is great. They have a very robust and easy to use platform. You can use them for international clients and have a great SMS system for advanced and elementary users. In addition using their API for applications is easy and fluid and can be used to any service you may require. **What do you dislike about Plivo?** You cant use all of their platforms if you are in different countries such as India. **What problems is Plivo solving and how is that benefiting you?** The ability to communicate with clients via SMS. Plivo is one of the best systems to use in this regard. ### 36. Very good service, easy to integrate with **Rating:** 5.0/5.0 stars **Reviewed by:** Simon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Plivo?** I inteact with Plivo using their API and I've found the API to be well thought out and reliable. **What do you dislike about Plivo?** There is nothing about plivo that I dislike. **Recommendations to others considering Plivo:** I cannot fault their service at all. I've not had any issues with them in many years. **What problems is Plivo solving and how is that benefiting you?** I needed to reliable and competitive SMS provider with a decent API, this is where Plivo have come up trumps. ### 37. Great Service and very Pleased with Services **Rating:** 4.5/5.0 stars **Reviewed by:** Harry J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** We have been using Plivo for over 4 years and we hardly face any issue with voice quality or Services, And they solve every issue very quickly. I would certainly recommend plivo to my friends and family, however, I have already recommended a couple of my friends already and they have been using it too. **What do you dislike about Plivo?** I hardly experienced anything which I did not like it. I will surely let you know if anything will go wrong. **What problems is Plivo solving and how is that benefiting you?** I have used minutes to call our customers and we are using DIDs too. ### 38. Easy to use with good worldwide coverage **Rating:** 3.5/5.0 stars **Reviewed by:** Alan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** Easy to use API with SDKs in most languages Free to receive messages apart from monthly line rental **What do you dislike about Plivo?** Can't receive SMSs in all countries worldwide Randomly deactivated my account due to violating their policies with no explanation of how or why I'd violated their policies, eventually reactivated after a few days **What problems is Plivo solving and how is that benefiting you?** Receiving SMS containing locations when users don't have internet access to submit coordinates via other channels ### 39. So far so good !! **Rating:** 4.5/5.0 stars **Reviewed by:** Satyajit M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Plivo?** It works in most of the countries that we have clients in who require SMS services. **What do you dislike about Plivo?** The way the pricing shows up on the website could be made more simplified. Prices on bulk purchase should be more economical **What problems is Plivo solving and how is that benefiting you?** SMS services is currently that we are using on and that is what is being implemented in our business. I am not aware of any other services that could be of help to us. If so, I would love to know about them. Please get in touch. ### 40. Better than most, but room to improve **Rating:** 3.0/5.0 stars **Reviewed by:** Dimitris F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Plivo?** Worldwide coverage. Easy to use platform. Fast support response. **What do you dislike about Plivo?** Texts are priced well but the monthly fee is expensive. The new update has made it more complicated. **Recommendations to others considering Plivo:** They are very good but they need improvement as they also charge a monthly fee even though you are charged for texts. **What problems is Plivo solving and how is that benefiting you?** Account verification Forgot password code Referral code ### 41. Fantastic easy access to sms tools **Rating:** 5.0/5.0 stars **Reviewed by:** Ed v. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Plivo?** easy api and very intuitive implementation. We able to easy transition from my existing sms service to plivo **What do you dislike about Plivo?** the analytics are there but need to program them through the api or use Google analytics. **Recommendations to others considering Plivo:** Look at the billing comparison closely and look at the plivo feature set. There platform has been very stable for many years. **What problems is Plivo solving and how is that benefiting you?** We built a sms app to deliver a low tech way to get latest wave and weather data. It's way cheaper than building a full app. ### 42. A lot of the same functionality as Twilio for significantly less money. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Plivo?** A lot of the same functionality. SMS, phone, look up, etc. Twilio Studio is replaced with Plivo Phlo. **What do you dislike about Plivo?** Not necessarily a knock against the studio but it would have been nice if the SDK was more similar to Twilio as most people will be migrating from Twilio. **What problems is Plivo solving and how is that benefiting you?** SMS Phone Verification. Significantly lower rates than Twilio. ### 43. Plivo offers easy integration tools, an expanding product line and excellent customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Plivo?** My experience with Plivo's support staff has been exemplary. Their support staff is knowledgeable and responds quickly to questions or issues. **What do you dislike about Plivo?** The dashboard was probably my least favorite thing, but it has recently been updated and improved. **Recommendations to others considering Plivo:** Give Plivo a try... their team will support you all along the way. **What problems is Plivo solving and how is that benefiting you?** Our text marketing business is built on Plivo. The integration with Plivo was straight forward and their documentation is great. Once we had Plivo in place as our solution, their model has grown with our business. ### 44. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Blair P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Plivo?** Api is great. Billing is correct. Site is easy to use. **What do you dislike about Plivo?** Prices went up, but I can't really be upset about that these days **What problems is Plivo solving and how is that benefiting you?** I use their automated call and sms api for my online seating platform. It is easy to use and works great every time. I really appreciate that I can generated an automated xml file for the voice api ### 45. Plivo offers a good mix of features and pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Travis S. | Lead Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** I really like the PHLO feature which allows you to visually design your sms workflow. **What do you dislike about Plivo?** I don't really dislike anything about Plivo so far. **Recommendations to others considering Plivo:** There are obviously competitors to Plivo, but take a look at the PHLO visual editor feature. It may help you in your decision making process. **What problems is Plivo solving and how is that benefiting you?** I use is to provide an sms solution for an app I was developing. ### 46. Plivo has performed well for us and our text-based messaging platform. Great service too. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about Plivo?** The APIs are simple, fast, and reliable. This allows us to automate most activities programmatically to make our system a seamless and easy to use for our customers. **What do you dislike about Plivo?** I can't think of anything at this time. I'm very happy with Plivo. **Recommendations to others considering Plivo:** Simple, 2-way texting ability is easy with the API. Speech to Text works well and easy to implement, IVR systems are easy to build. **What problems is Plivo solving and how is that benefiting you?** We're able to interact with our customers in a quick, responsive way using technology that everyone has in their pocket. ### 47. Does what I need **Rating:** 4.0/5.0 stars **Reviewed by:** Nico G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Plivo?** Pay as you go options work well. The API documentation was well defined, and even though I didn't work with the official SDK, I still managed to get the integration to work without too much difficulty. **What do you dislike about Plivo?** Service uptime can be a little spotty. Mostly it hasn't affected me **What problems is Plivo solving and how is that benefiting you?** I'm sending a 2-factor code to a mobile phone ### 48. A fantastic tool for creating an SMS interface for your own software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Plivo?** The PHLO tool is incredibly user-friendly. There is also plenty of documentation which clearly explains all of the features of the PHLO tool and how to use them. **What do you dislike about Plivo?** I wish multiple numbers could be registered with a PHLO when testing, so that multiple people can interact with the PHLO simultaneously. **What problems is Plivo solving and how is that benefiting you?** I wanted a very simple way for users to interface with software I am building. Plivo made it very easy for me to spin up an SMS interface in minutes, and hook it up to the API for my own software. ### 49. Best APIs for sending SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Plivo?** Plivo has a great APIs for sending SMS on many languages. Also they have great documentation and web interfaces to setup and configure all kind of needs. I highly recommend trying out Plivo everyone that needs to send SMS on an app or website. **What do you dislike about Plivo?** I think it would be great if Plivo had more personalized support to answer questions and needs of customers. **Recommendations to others considering Plivo:** I would recommend everyone to try it out, they have a great product and continue to improve over and over! **What problems is Plivo solving and how is that benefiting you?** I am sending SMS to users to recover passwords and getting links to download an app. ### 50. Reliable, Reasonable, No Complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Ruel T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Plivo?** SMS Pricing is good. The API is good. Portal is good. The "phlo" functionality is very very cool. Never had a real issue, other than some non-delivered SMS messages, but that was a carrier-side issue mostly. **What do you dislike about Plivo?** DID price is average. Not really anything I can think that I dislike. **What problems is Plivo solving and how is that benefiting you?** I use Plivo primarily for an SMS Notifications service integrated into some custom logistics software. ## Plivo Discussions - [Do you think that soon Plivo could offer integration with WhatsApp?](https://www.g2.com/discussions/32048-do-you-think-that-soon-plivo-could-offer-integration-with-whatsapp) - 1 comment, 2 upvotes - [How has your experience with Plivo, or its competitors, been?](https://www.g2.com/discussions/how-has-your-experience-with-plivo-or-its-competitors-been) - 1 comment, 1 upvote - [When will Plivo integrate RCS?](https://www.g2.com/discussions/when-will-plivo-integrate-rcs) - 1 comment, 1 upvote - [Has anyone used Plivo to create Voice to Voice communication from browser to browser?](https://www.g2.com/discussions/37744-has-anyone-used-plivo-to-create-voice-to-voice-communication-from-browser-to-browser) - 1 comment, 1 upvote - [If there is a way, how do I locate a call recording by telephone number?](https://www.g2.com/discussions/34394-if-there-is-a-way-how-do-i-locate-a-call-recording-by-telephone-number) - 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SMS-Based - Voice-Based Telephony **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text-to-Speech **Generative AI** - AI Text Generation **Platform Basics - Phone Verification** - Accuracy - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Self-Service Experience** - Knowledge Base - Searchable Articles - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentication **Campaigns** - Proximity Marketing - Bulk SMS - Two-Way Text Messaging - Audience Segmentation **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Analytics - Lead Gathering - Sales Conversion **Implementation** - Easy Setup - Mobile SDK - Web SDK **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **SMS Platform** - Reporting - Automation - Short Codes - API Integration **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI - RCS Business Messaging** - AI **Communication Channels** - Email to Case - Chat/Live Support - Voice **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Plivo Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 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