Playvox Quality Management Reviews & Product Details - Page 2

Easy to navigate and friendly user.

Can track previous transaction and can modify your profile. Review collected by and hosted on G2.com.

Nothing more actually this is the best app I ever used specially for customer support like me.

I frequently use this app for timely manner and it is very helpful to all of employee to implement Review collected by and hosted on G2.com.

Playvox It is easy to navigate. I'm able to quickly find the reports I need it breaks down by different QA cards based on need so I can filter out the ones that I'm specifically looking at. It is also giving me the ability to quickly find pain points within my files to make them better for my team and provide additional trainings as needed. This is probably one of the easiest software to get the information I need for my team. Review collected by and hosted on G2.com.

The new reports can be a bit of a challenge to filter at this time. However, they still have the legacy reporting which is amazing. Review collected by and hosted on G2.com.

What I like best about Playvox Quality Management is its comprehensive set of features, including customizable QA scorecards and detailed reporting. The user-friendly interface makes it easy to navigate and utilize effectively. Additionally, its integration capabilities with Slack and Kustomer streamline our workflow, and the platform’s insights significantly enhance our ability to improve customer experience. We use this tool daily. The support team at PV is one of my favorites, they are very timely and helpful. Review collected by and hosted on G2.com.

While the platform is robust, there are some limitations in customization that could impact its adaptability to specific needs. Reporting features, although detailed, can sometimes be difficult to navigate. Review collected by and hosted on G2.com.

Thank you for giving me this chance to express my thoughts , I think playvox quality management is pushing me to be the best version of a csr I like feedbacks and I like to see my result then work on them Processes must be continually analyzed to identify weaknesses. Every employee who takes part in the process should be properly educated in their contributions, ensuring the right steps are taken at the right time Review collected by and hosted on G2.com.

Honestly I have thinked a lot and I can't find any thing I dislike about playvox. Review collected by and hosted on G2.com.

What I like about Playvox is it shows notification realtime and allows you to sae and restore documents. Review collected by and hosted on G2.com.

I want to improve the visual presentation of playvox. I wish I could customize the color of the background, font style, font size, etc. Review collected by and hosted on G2.com.

The relevant minimalistic interface welcomes but doesn't overwhelm. Review collected by and hosted on G2.com.

When viewing multiple evaluations using the notification bar, using the right click to open a new tab option can often lead to opening the same report. This can sometimes causes unnecessary tabs to be openned. A very minor opportunity for quality of life improvement. Review collected by and hosted on G2.com.

Its very helpful because I can see my performance so I can learn from my error.

Frequenty I received feedbacks and I can improve my addresin in customer support. Review collected by and hosted on G2.com.

Until now I never experience any issue with the platform. It is easy to use and is easy to find the feebacks and items. Review collected by and hosted on G2.com.

The option that I can review my quality score is my go to on this product.

I do love that I can access it easily to check my quality scores. Review collected by and hosted on G2.com.

I can say, the Karma points, But i'm looking forward to see what will be the outcome once it was enhanced.

I'm thrilled! I hope this will be implemented as soon as possible. I hope this can be use daily in the future. If needed to be assisted, hoping that we can have access with the customer support easily as well to some questions we might have. I hope this will be integrated to everyone (without limitation) . :) Review collected by and hosted on G2.com.

I love that Playvox lets you break down times and subjects by the hour, day, month, etc in each category/task so that everyone knows exactly when and where they need to be! Review collected by and hosted on G2.com.

At times the metrics are a little off, but I think that's an internal issue with the way our tasks are broken down and not necessarily a flaw with Playvox Review collected by and hosted on G2.com.

I Love the UI of the playvox the most and for QA it has lot of options starting from Workloads management - Creating a customised scoreboard as per our needs. It makes the things very easier.

Also, About the Calibrations part where extracting the reports is so easy and convenient for everyone.

Having said that I have been using the tool for almost more than 4 Years, Still I see there more number of options that I can explore of. Review collected by and hosted on G2.com.

As of now I don't have anything in my mind that I dislike about the Playvox Quality Management.

I looking forward to make use of tool in much bigger way.

Looking forward for more of AI Review collected by and hosted on G2.com.