It has a live chat, where we can communicate with our customers, to serve them first hand and to close more sales. It also has very important integrations such as google contacts and Gmail, thus having the important information in the same system. Its greatest virtue is segmentation, as it allows us to segment easily, quickly and with the best filters, to get the ideal customers for our company. Review collected by and hosted on G2.com.
We have few complaints about the software, because we think it is very complete, if I had to say something negative, I would say that it cost us a little to integrate with other programs, but it was solved successfully thanks to patience and thanks to its technical staff. Otherwise, I think it is a very complete program, easy to use and above all very useful for our sales team. Review collected by and hosted on G2.com.
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2,297 out of 2,298 Total Reviews for Pipedrive
Overall Review Sentiment for Pipedrive
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I love that Pipedrive allows for customizing their product to suit my team and our needs. This platform is versatile and synchs with so many commonly used programs, this program is just beyond easy to use. The implementation was super easy. I don't need to access customer support at this time, but the help guides are awesome. Integration of this software into our process was super easy and the mobile App actually works! As a sales manager with outside sales people, frequency of use and normalizing a process is hard without a working mobile app. Review collected by and hosted on G2.com.
The only thing I dislike about Pipedrive is my dislike for many other similar applications. Pipedrive, like everyone else, has no unique ability to help the prospecting efforts of B2B relationship building. Our sales people get paid on profit dollars. Which Pipedrive tracks, easily and effortlessly, but what tracks visits or customer that aren't generating quotes? Of course there are workarounds that clutter they system with "Deals" and "Pipedrives" but that's the problem... its just more clutter that salespeople don't manage... ugh... this is an everybody problem... not just Pipedirve. Review collected by and hosted on G2.com.
WHAT I LIKE MOST ABOUT PIPEDRIVE IS THAT I HAVE THE ABILITY TO KEEP TRACK OF ALL MY SALES AND COWORKERS SALES. IT HELPS ALOT WITH KEEPING TRACK OF CALLS COMING IN AND OUT BY ALLOWING US TO BE ABLE TOLEAVE DETAILED NOTES ABOUT WHAT WE SPOKE ABOUT. I LOVE THE ABILITY TO BE ABLE TO ADD DEALS SO EASILY, AND HOW IF I HAVE ANY ISSUES CUSTOMER SERVICE IS VERY QUICK TO RESPOND TO MY QUESTIONS. I USE IT EVERYDAY VERY EASILY BECAUSE OF THE NOTIFICATIONS IT SEND ME WHEN I NEED TO FOLLOW UP. THIS SOFTWARE DOESNT REQUIRE YOU TO USE VERY MUCH EFFORT EVERYTHING YOU NEED IS THERE AND READY AT YOUR USE. Review collected by and hosted on G2.com.
I DONT REALLY DISLIKE ANYTHING, MAYBE THE OPTIONS FOR WHY DEAL WAS LOST. Review collected by and hosted on G2.com.
I like the interface and ease of use. It is very easy to customise pipelines to suit your flow and add tags to contacts to segment your data. I LOVE LOVE LOVE the Campaigns tool - this add-on realises soooo much potential in your data and goves you powerful tools to run email marketing campaigns as often as you want. Pipedrive has been my go-to CRM tool and this is the second business I've run on the system. Review collected by and hosted on G2.com.
The base level Essentials subscription doesn't have email sync - that is a real shame as right now, with my new business - I don't have need for the next level up (Advanced) as I am a one-man-band. If the Essentials level did have email sync - it would be ideal for micro-business operators! Also, the LeadBooster is an incredible add-on BUT it is very expensive for micro-businesses like mine. I think having the individual products in this bundle available as separate add-ons would be a massive improvement for small operators like myself. For example - the WebForms is a HUGELY powerful tool that would allow me to onboard prospects straight into Pipedrive but that is the only one of the five I could see me using. Review collected by and hosted on G2.com.
Ease of Use
Impressive out-of-the-box functionality
Competitive Pricing - albeit relative to what Pricing Tier is needed to provide capabilities needed for any specific company
Good ecosystem of Experts, Community, Developers Corner
Import of existing data into Pipedrive wotked well - across most key objects Lead ; Deal ; Company ; Contact etc
Support teams are responsivie, knowledgeable, and whenever I have engaged with the, they are highly proactice and knowledge able
Ease of Implementation Review collected by and hosted on G2.com.
After having it implemented less than 2 weeks ago. we are still very much in the early stages of understanding what we can / cannot do
The only notable "challenge" thus far, was the ability to set up
"SaaS"-like Products, that uses the billing frequence to allocate TCV (Amount field on Deal object)_equally over the billing frequency p/m (MRR), with the 'sum of the monthy values (MRR) for all deals being the key critical data used for the Revenue Forecast in PD.
The developer community, support teams, and other Pipedrive Customers were able to provide guidance that remediated the issue, Extreme which now balance our revenue forecasts. in PD Review collected by and hosted on G2.com.
The people were nice. Writing some more words to meet the character count. Review collected by and hosted on G2.com.
Pipedrive is a bare-bones CRM that is trying (and failing) to be more fully featured.
Every "feature" within Pipedrive beyond the basic Deal-Pipeline flow is about 50% put together and functions like a proof-of-concept copy of someone else's tool.
For example, the e-signing solution built into the app is totally useless. The entire thing is driven through either M365 or GSuite, and all merge fields are submitted through those tools online editors.
As a result, there's no version control, you can never find the signed document after completion, and the agreements you do send for signing look like trash.
When I asked our account rep how I could deal with the fact that the email sync perpetually showed 999+ unread messages, he just told me that most people ignore those alerts.
I constantly received ads for Pipedrive from within Pipedrive. Notification ads for additional integrations, banner ads for webinars. Even the email sync feature kept bugging me to upgrade because we were "running out" of email syncs (you're allowed two per user and I was using one of my two).
The customer service people are nice, but in order to get to them you need to go through the gauntlet of their AI support bot that is not only useless, but an active impediment to you getting any actual assistance.
All of their support is driven through chat, but since they're a little understaffed they usually will get back to you a few hours from your original message, so it ends up being email-driven support but where everything is formatted like a chat, making the entire process pretty awful.
I wouldn't recommend it to an enemy, much less a friend. Review collected by and hosted on G2.com.
Most CRM's are driven and created by techie people and their understanding of sales. What I love about Pipedrive is that it's clearly been created by sales people and built by the tech people to their needs.
It is easy to set up, easy to use and easy to train people to use it.
Customer support is always helpful, even for a non-technical sales person like myself they always answer my queries in a way I can understand.
Lastly I love how flexible it is. You can make it fit your business and your needs. The bespoke side of it is top notch. Review collected by and hosted on G2.com.
I don't think there is anything to be honest. I've been using it for many years and it keeps getting better and better. Review collected by and hosted on G2.com.
I like the usability of the platform.
I am able to easily input leads and monitor their progress.
The emails it sends me each day acts as a reminder of who i need to speak to that day. Review collected by and hosted on G2.com.
i was struggling with my email intergration, i was only on the trial at the time. We changed our server provider from Google to Microsoft and with that it meant i needed to re-intergrate my emails. I was struggling to work out how to do it and i couldn't get past the customer service bot on the website to be able to speak to someone on livechat. Review collected by and hosted on G2.com.
I am a Life Insurance and Real Estate Broker, and what I love about Pipedrive is its ability to support multiple pipelines. This feature allows me to better organize my leads, distinguishing between life insurance and real estate prospects. You can also upload documents to each leads. Additionally, I can view all my leads conveniently in the list tab. With my current subscription, I can customize fields to suit my business needs, making the platform highly adaptable. The setup process is straightforward. They have a support team that gives you the opportunity to book a session with them to get you set up if you need. Although I did not opt in because I felt it was an easy set up but it is good to know that I can reach out if I need to. I get reminder of upcoming activities to complete, making it helpful to know what needs to be done in a busy workday. Easy integration with Facebook Messenger, Jotform, DocuSign and more. I'll be connecting this with Jotform to gather my leads. So far, I have been using this platform daily to check on my leads. Pipedrive is easy to use, especially for beginners like myself. Overall, it's a great CRM platform for those looking an easy setup at a low cost as well as having multiple pipelines to better organize leads. Review collected by and hosted on G2.com.
One thing I wish Pipedrive would have is the ability to organize the left icons to the different pages. I would like to organize my frequent uses on the top. For example, I prefer the top icon be Deals, Contacts, Activity and Insights. All the others can be below that. Other than that though, all is good! Review collected by and hosted on G2.com.
Pipedrive is an excellent tool for sales teams, offering a user-friendly interface and efficient pipeline management. Its automation features save time, while powerful reporting and integrations help improve sales performance. With top-notch customer support, Pipedrive is a must-have for any team looking to boost productivity and close more deals. Highly recommended! Review collected by and hosted on G2.com.
One drawback of Pipedrive is that its reporting features can be somewhat limited for users needing highly customized reports. Additionally, the pricing may be higher for smaller teams. However, these are minor issues compared to its overall functionality. Review collected by and hosted on G2.com.
Pipedrive has sucessfully structured their CRM with humans in mind who may not be experts at using complex software. They have made it simple without compromising critical features. We use it every day for simple sales to complicated tenders and projects and Pipedrive provides all the activity tracking from lead-in to close. Customer support is excellent and responsive but there is extensive material on learn.pipedrive.com if users prefer to do a self -paced support or learn the product.
Its easy to setup, in minutes actually. Just start by creating a contact person or their orginzation and add information and events about your sales interaction until the deal is closed.
If you use gmail or slack, it integrates easily and with gmail, you can create or amend Pipedrive directly from within gmail using a chrome extension. All in all, its an excellent suite thats both powerful and affordable. Review collected by and hosted on G2.com.
The deafult views for deals and people need to be customised because out-of-the-box, they are pretty basic, but it can be done.
I would like to see more integration with financial acocunting software like Sage 50 Review collected by and hosted on G2.com.
