Pipe17 Pros and Cons

It was incredibly easy and quick to setup built the in connectors for Shopify, Loop, and other platforms directly to our ERP. The out of the box connectors, coupled with the order routing capabilities, allow anyone on our team to create and modify rules without needing any development. Pipe17's implementation support team mapped all of our rules and trained our team how to recreate them ourselves on the fly. Review collected by and hosted on G2.com.

Accessing Documentation which is not housed inside the platform takes a few extra steps to get to. Review collected by and hosted on G2.com.

Capable of handling a wide variety of data sources and connections. Implementation support team is amazing. Review collected by and hosted on G2.com.

The system does not appear polished. Tables can't be sorted, exports don't match tables, orders not syncing, etc. Also, it's expensive. We've become increasingly concerned about it's ability to handle subtantial order volumen. Review collected by and hosted on G2.com.

Works well for simple order routing, updating inventory on sales channels and updating sales channels with tracking information etc.

It handles kits very well.

Notifications are customizable and work great.

It's great to see the events and help us pinpoint the problems. (although somtimes the event shows "acknowledged" but in reality there as an issue that needed to be fixed)

Pipe17's UI is intuitive Review collected by and hosted on G2.com.

Update 2024-05-06:

Pipe17's customer support has been better in the last year. The system still work great and does what it's supposed to.

Support (Enterprise support level) is inconsistent, sometimes we get a reply within a day and other times a month. We've had some tickets open for 4 months with no solution and no orders from a sales channel showing in our ERP, for 4 months.

You're left alone to figure out the bugs and fix them most of the time. Same for mappings, they'll help you set those up in the implementation phase, but you'll have to figure it out yourself if you want to add integrations or modify existing ones.

Pipe17 does not support bins which is an issue if you fulfill from your WMS. You get an exception and must manually click the fulfill button and select the correct bin in the ERP.

Refunds and partial refunds do not get updated in the ERP.

The status of a "canceled" order does not get updated in the ERP.

Item fulfilments in the ERP often have the wrong location, which messes up the inventory, and a consequence of that is overselling certain items.

Overall, the system probably works great if you're not using an ERP, but if you are, consider this app's current limitations the service level which might not be an issue if you have a system administrator and costs and compare them with alternatives. Review collected by and hosted on G2.com.

I have worked with a lot of connector apps and customer service is usually poor. But everyone at Pipe17 is prompt to respond to issues and is solution-oriented. They don't just send templated responses, they actually read what we send them and reply with helpful information. I feel like that is rare these days, and I've loved working with everyone at Pipe17! Review collected by and hosted on G2.com.

This is less a dislike, and more a disclaimer - Pipe17 can be more pricey than some connectors, but it does work well which I can't say about all the other connectors we tried first. Review collected by and hosted on G2.com.

Pipe17 helps my company feed Target and Chewy orders through to my warehouse. They are really responsive and creative problem solvers. Although parts of the implementation were trickier than expected when spec'ing the project, they saw the job through and always ensured that everything was working 100%. Review collected by and hosted on G2.com.

I don't have any major complaints. There were a couple times when a code update threw things off a bit, but that happens and it was dealt with very promptly. Positives far outweigh any negatives. Review collected by and hosted on G2.com.

Pretty good integrations available for our complex order routing logic. Customer support has always been very prompt and awesome. Very easy to use. Review collected by and hosted on G2.com.

There is nothing to dislike about, team is great and product is awesome! Review collected by and hosted on G2.com.

- Automated, rule-based order routing. Orders can be routed based on a variety of criteria, such as inventory availability, SKU and order tags.

- Powerful inventory management features, such as inventory buffer, and virtual bundle.

- Integration with Amazon MCF and Shopify. Seamless, efficient, and transparent for troubleshooting. Review collected by and hosted on G2.com.

There are times when Pipe17 couldn't accommodate use cases that are unique to our company. However, the Pipe17 team is generally helpful in assisting us in finding workarounds. In addition, new features and bug fixes are constantly introduced to the UI, showing that the Pipe17 team does embrace user feedback. Review collected by and hosted on G2.com.

The best about Pipe17 is to help eCommerce businesses and manage other administrative process.Pipe17 scaling is effortless for business grow.The order flows of Pipe17 is touchless, and efficiency in cost. Review collected by and hosted on G2.com.

Dislike about Pipe17 is the price is very high to afford. It has different price rates for different economies.No guarantee in job security. Review collected by and hosted on G2.com.

It is empowering to integrate a solution that works great in the short term & the long term. Pipe17 helped me manage orders, connections & they also understood my vision, which they ultimately provided excellent support for & assistance with. Review collected by and hosted on G2.com.

It took me time to understand how the locations worked within the dashboard, but this was more of a learning curve on my end to adapt to how their logistics unfolded. Review collected by and hosted on G2.com.

Pipe17 has a wide range of features that help business operations take control of their business from their vendors. For example, the order routing engine gives us optionality that our competitors likely do not have and we would not have just by going through our 3PLs. Review collected by and hosted on G2.com.

The platforms continues to grow so I have not been keeping up with all the use cases available. Small update quirks along the way as a user going on 2+ yeasr now but nothing too serious. Review collected by and hosted on G2.com.