Having everything in one place, the support guides, the support chat is second to none, feature updates and our account manager Rachel Larkin Review collected by and hosted on G2.com.

I can't say there's much I dislike because some of those points are probably me just not using the system to it's full Review collected by and hosted on G2.com.

I like how intuitive and well-organized Pinpoint is. The interface is clean and easy to navigate, which makes it simple to focus on the task at hand without feeling overwhelmed. It feels thoughtfully designed with the user experience in mind. Review collected by and hosted on G2.com.

There’s not much to dislike, but some features could be expanded or made more customizable over time. That said, the platform is clearly evolving, and the current functionality already covers the most important needs very well. Review collected by and hosted on G2.com.

Pinpoint is very customizable and easy to use. The chat aspect in Pinpoint has been a HUGE help when I have a quick question. They respond within minutes. Review collected by and hosted on G2.com.

It can be challenging and a little complicated to set up the 1st and 2nd interview process. In some situations, it would be nice if it were more flexible. Review collected by and hosted on G2.com.

Easy to configure and set up - implementation was a breeze. Straightforward to use - very intuitive - new users need little training on the day-to-day functionality. Allows me to manage and process candidates easily even when volumes are high. It's reliable - there is never any outage or downtime. The connected careers site managed from within the back end allows me to update my own website with new content whenever I want, making it much easier to keep it fresh and current than if I used an externally maintained website. The support team are generally excellent - prompt, helpful and knowledgeable. It is competitively priced especially for a small business. Review collected by and hosted on G2.com.

Very little. There are a couple of minor UX improvements that would help but overall there is nothing major I don't like. Review collected by and hosted on G2.com.

Pinpoint makes hiring incredibly smooth. Creating and managing job postings is straightforward, and the built-in recruitment marketing tools help increase applicant quality and visibility. I also appreciate how the platform organizes each stage of the interview process and provides powerful filtering options that make evaluating candidates much easier. The support team is also really helpful with any assistance or features that you need to use. Review collected by and hosted on G2.com.

The platform is generally strong, but some features feel a bit rigid at times. Certain workflows could be more customizable, and occasional navigation quirks slow things down slightly. Review collected by and hosted on G2.com.

Great UI, simple and easy to understand. I also like the flexibility and customization options so you can build the system around your internal processes. Integration and automation options are also a huge win

Support from the helpdesk team and well as our CSM is always on point - efficient and no delays. Review collected by and hosted on G2.com.

Some tiny new automation triggers would be helpful together with MS Outlook integration Review collected by and hosted on G2.com.

We love the anonymisation features in pinpoint, and the ability to use scorecards at different stages. It's very user friendly and quite intuitive to use. Review collected by and hosted on G2.com.

We'd find it helpful to have more customisation available to work with organisational needs. Generally things can be suggested to developers, but we haven't seen an outcome of these yet. Review collected by and hosted on G2.com.

The platform is constantly being developed and improved, with new features introduced frequently Review collected by and hosted on G2.com.

Certain system functions can be overly complicated, e.g. interview email templates have text input from multiple locations.

Reporting is restricted, we often have to pull two reports and combine them within excel to get the data we need. Review collected by and hosted on G2.com.

The platform is extremely user friendly and the support function and team are the best I’ve experienced in the industry. They respond quickly and take on feedback, which sometimes even leads to product development.

Pinpoint started hosting spotlight webinars in 2025 to showcase development plans and roadmaps, and I’ve found these sessions both informative and genuinely valuable.

I inherited the platform from a previous team and had the option to move providers, but I’m happy to say Pinpoint hasn’t given me a reason to. Our Account Manager, the support desk, and the overall user experience have been excellent from the start.

The system architecture is strong and flexible. Our business is large and complex, with regular restructures across multiple divisions, and this tool enables me to support changing business demand in a practical, adaptable way. Review collected by and hosted on G2.com.

Pinpoint has been risk adverse in terms of AI adoption, I understand why but feel other platforms are a little further along their AI journey. Review collected by and hosted on G2.com.

I like that Pinpoint provides ease of access to candidates and significantly reduces unnecessary paperwork. The notifications are super helpful as they keep me updated in real time regarding correspondence that needs attention. Additionally, I find it great that I can re-book interviews and involve colleagues in roles to assist with the interview process. The initial setup was easy, and overall, it's very helpful for organizing recruiting processes. Review collected by and hosted on G2.com.

I think when we set a timeframe for a role to be advertised, and that role closes, we are prevented from creating sharing links. I would have prefered if that was an option that stayed accessible regardless of the status of the role. Review collected by and hosted on G2.com.