--- title: Pinpoint Reviews meta\_title: 'Pinpoint Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 157 reviews by the users' company size, role or industry to find out how Pinpoint works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 157 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- ### Pinpoint Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of Pinpoint, finding it intuitive and supportive in their recruitment processes. [(25 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309281&qs=pros-and-cons#reviews) Users praise the **lightning-fast customer support** of Pinpoint, highlighting their responsiveness and willingness to assist. [(24 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309842&qs=pros-and-cons#reviews) Users value the **exceptional customer support** of Pinpoint, appreciating their responsiveness and commitment to improvement. [(19 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1307898&qs=pros-and-cons#reviews) Users value Pinpoint's **efficient candidate management** , emphasizing its seamless process, user-friendliness, and excellent customer support. [(12 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1312283&qs=pros-and-cons#reviews) Users love the **customizability** of Pinpoint, enhancing their recruitment processes with tailored features and templates. [(12 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1312686&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Pinpoint, making initial setup and navigation quite challenging. [(8 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1306579&qs=pros-and-cons#reviews) Users desire **more customization** options in Pinpoint, particularly for workflows and reporting features that feel restrictive. [(7 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309532&qs=pros-and-cons#reviews) Users desire **missing AI capabilities** and customization options in Pinpoint to enhance functionality and user experience. [(5 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1308544&qs=pros-and-cons#reviews) Users find the **difficult learning** curve of Pinpoint challenging, making the initial setup and navigation time-consuming. [(4 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1310286&qs=pros-and-cons#reviews) Users feel that Pinpoint has **limited features** , which restricts customization and complicates the reporting functionality. [(4 mentions)](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309079&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Pinpoint ##### 1. Ease of Use Users love the **ease of use** of Pinpoint, finding it intuitive and supportive in their recruitment processes. [ See 25 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309281&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional, Insightful ATS with Outstanding Client Support" What do you like about Pinpoint? Pinpoint is a complex yet well-designed application tracking system made for vast or small recruitment streams. Meaning, it is designed to manage any ![Dean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean J.") DJ Dean J. Mid-Market (51-1000 emp.) 5.0/5 "PinPoint is exactly the right ATS for any internal recruitment team" What do you like about Pinpoint? Pin Point is arguably one of the most customisable platforms I’ve used as a Talent Manager. The ability to set up (and edit) workflows for a range of ##### 2. Customer Support Users praise the **lightning-fast customer support** of Pinpoint, highlighting their responsiveness and willingness to assist. [ See 24 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309842&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional, Insightful ATS with Outstanding Client Support" What do you like about Pinpoint? Pinpoint is a complex yet well-designed application tracking system made for vast or small recruitment streams. Meaning, it is designed to manage any ![Dean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean J.") DJ Dean J. Mid-Market (51-1000 emp.) 5.0/5 "PinPoint is exactly the right ATS for any internal recruitment team" What do you like about Pinpoint? Pin Point is arguably one of the most customisable platforms I’ve used as a Talent Manager. The ability to set up (and edit) workflows for a range of ##### 3. Helpful Users value the **exceptional customer support** of Pinpoint, appreciating their responsiveness and commitment to improvement. [ See 19 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1307898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional, Insightful ATS with Outstanding Client Support" What do you like about Pinpoint? Pinpoint is a complex yet well-designed application tracking system made for vast or small recruitment streams. Meaning, it is designed to manage any ![Dean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean J.") DJ Dean J. Mid-Market (51-1000 emp.) 5.0/5 "PinPoint is exactly the right ATS for any internal recruitment team" What do you like about Pinpoint? Pin Point is arguably one of the most customisable platforms I’ve used as a Talent Manager. The ability to set up (and edit) workflows for a range of ##### 4. Candidate Management Users value Pinpoint's **efficient candidate management** , emphasizing its seamless process, user-friendliness, and excellent customer support. [ See 12 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1312283&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional, Insightful ATS with Outstanding Client Support" What do you like about Pinpoint? Pinpoint is a complex yet well-designed application tracking system made for vast or small recruitment streams. Meaning, it is designed to manage any ![Tiffany B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany B.") TB Tiffany B. 4.5/5 "Streamlined Hiring with DEIJ Focused Tools" What do you like about Pinpoint? I like how Pinpoint streamlines the application and interview processes for our candidates and participants. The anonymization tools are great, aligni ##### 5. Customizability Users love the **customizability** of Pinpoint, enhancing their recruitment processes with tailored features and templates. [ See 12 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1312686&qs=pros-and-cons#reviews) See Related User Reviews ![Dean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean J.") DJ Dean J. Mid-Market (51-1000 emp.) 5.0/5 "PinPoint is exactly the right ATS for any internal recruitment team" What do you like about Pinpoint? Pin Point is arguably one of the most customisable platforms I’ve used as a Talent Manager. The ability to set up (and edit) workflows for a range of ![Jessica H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica H.") JH Jessica H. Enterprise (\> 1000 emp.) 5.0/5 "Flexible product with great support function - best in the ATS market" What do you like about Pinpoint? The platform is extremely user friendly and the support function and team are the best I’ve experienced in the industry. They respond quickly and take ### 5 Cons or Disadvantages of Pinpoint ##### 1. Learning Curve Users find the **learning curve steep** with Pinpoint, making initial setup and navigation quite challenging. [ See 8 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1306579&qs=pros-and-cons#reviews) See Related User Reviews ![Amol L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amol L.") AL Amol L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Hiring and Streamlined Candidate Management" What do you dislike about Pinpoint? The platform is generally strong, but some features feel a bit rigid at times. Certain workflows could be more customizable, and occasional navigation MB Mariyah B. 5.0/5 "Exceptional Support and Seamless Onboarding with Pinpoint" What do you dislike about Pinpoint? I think Pinpoint could greatly benefit from integrating more AI capabilities within the system. With AI advancements becoming more prevalent, it would ##### 2. Limited Customization Users desire **more customization** options in Pinpoint, particularly for workflows and reporting features that feel restrictive. [ See 7 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309532&qs=pros-and-cons#reviews) See Related User Reviews ![Cynthya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cynthya D.") CD Cynthya D. Mid-Market (51-1000 emp.) 5.0/5 "Simple, Effective, and Easy to Use" What do you dislike about Pinpoint? There’s not much to dislike, but some features could be expanded or made more customizable over time. That said, the platform is clearly evolving, and ![Amol L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amol L.") AL Amol L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Hiring and Streamlined Candidate Management" What do you dislike about Pinpoint? The platform is generally strong, but some features feel a bit rigid at times. Certain workflows could be more customizable, and occasional navigation ##### 3. Missing Features Users desire **missing AI capabilities** and customization options in Pinpoint to enhance functionality and user experience. [ See 5 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1308544&qs=pros-and-cons#reviews) See Related User Reviews ![Cynthya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cynthya D.") CD Cynthya D. Mid-Market (51-1000 emp.) 5.0/5 "Simple, Effective, and Easy to Use" What do you dislike about Pinpoint? There’s not much to dislike, but some features could be expanded or made more customizable over time. That said, the platform is clearly evolving, and ![Tiffany B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany B.") TB Tiffany B. 4.5/5 "Streamlined Hiring with DEIJ Focused Tools" What do you dislike about Pinpoint? The only lingering issue we're facing is that hiring managers can view all scorecards. We would prefer to have this visibility limited to only HR as a ##### 4. Difficult Learning Users find the **difficult learning** curve of Pinpoint challenging, making the initial setup and navigation time-consuming. [ See 4 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1310286&qs=pros-and-cons#reviews) See Related User Reviews MB Mariyah B. 5.0/5 "Exceptional Support and Seamless Onboarding with Pinpoint" What do you dislike about Pinpoint? I think Pinpoint could greatly benefit from integrating more AI capabilities within the system. With AI advancements becoming more prevalent, it would ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Clean, Customizable UI That Enhances Productivity" What do you dislike about Pinpoint? It's not 100% intuitive so it takes quite a while to get to grips with the ins and outs so to speak ##### 5. Limited Features Users feel that Pinpoint has **limited features** , which restricts customization and complicates the reporting functionality. [ See 4 mentions ](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?filters%5Bsentiment_snippet%5D=1309079&qs=pros-and-cons#reviews) See Related User Reviews ![Cynthya D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cynthya D.") CD Cynthya D. Mid-Market (51-1000 emp.) 5.0/5 "Simple, Effective, and Easy to Use" What do you dislike about Pinpoint? There’s not much to dislike, but some features could be expanded or made more customizable over time. That said, the platform is clearly evolving, and ![Amol L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amol L.") AL Amol L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Hiring and Streamlined Candidate Management" What do you dislike about Pinpoint? The platform is generally strong, but some features feel a bit rigid at times. Certain workflows could be more customizable, and occasional navigation ![Dean J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean J.") DJ Dean J. Talent Manager Mid-Market (51-1000 emp.) 3/31/2025 "PinPoint is exactly the right ATS for any internal recruitment team" 5/5 What do you like best about Pinpoint? Pin Point is arguably one of the most customisable platforms I’ve used as a Talent Manager. The ability to set up (and edit) workflows for a range of different roles has been super helpful when rolling out new processes and ways of working across the business. It feels like Pin Point understands how the TM/TA world works, and they’ve built in practical “workarounds” for situations where something doesn’t quite fit. Whenever I’ve run into an issue, the customer support team has always come back to me quickly, which makes it that little bit easier to keep things moving at speed. I’d happily recommend this product to others in the TM/TA world, and it’s my go-to application every single day. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? Honestly, so far I haven’t found anything I dislike about the system at this stage. Any time I’ve run into a snag, the team has been there to support me within an hour of my request (UK). The only frustration I have found is the need to contact my CSM when some new functionalities come out / there being a cost involved or a paywall. Albeit this doesn't happen a lot. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? One of the biggest issues facing TA teams at the moment is just how saturated the market is. PinPoint offers a really easy-to-use system for workflows and database management, helping ensure that all candidates coming through the process are treated in the best way. The workflows and automations have helped ten-fold. It’s also been amazing to use the new AI workflows. The integrations with tools such as AssessFirst, along with the new intake note system, are exactly what we’ve been looking for. Review collected by and hosted on G2.com. Show More Response from Megan Hart of Pinpoint [Editedit](https://www.g2.com/survey_responses/pinpoint-review-10997533/official_response/edit) Thanks so much for taking the time to refresh your review! It's fantastic to hear Pinpoint continues to deliver value for your team. We're especially pleased that the functionality is helping you roll out new ways of working, and that the AI features and integrations are making a real difference. Thanks as well for the kind words about our support team. We'll be sure to pass them on. We really appreciate your continued support and feedback. It helps us keep improving the platform. 6/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite SW Sean W. HR Business Partner Mid-Market (51-1000 emp.) 7/2/2026 "Powerful automations, but missing key ATS basics and a flexible onboarding module" 2.5/5 What do you like best about Pinpoint? The branching conditions in automations is a feature I could not find with any other ATS, and it's a key feature for our instructor hiring process. The breadth of available automations is also helpful. The overall look of the emails, interview invitations, and other outward communications is clean and professional. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? There are a handful of seemingly obvious functionalities that are missing, including: - The hiring manager being able to view all outstanding tasks assigned to all team members - The ability to set one-off availability for interview (right now, one can only set for checking against Outlook EVERY Monday, Tuesday, etc rather than just next Monday, which is problematic when team members take vacations during an extended hiring period). - The ability for an automatically progressed candidate to trigger automations on their new workflow stage. - The ability to set automations before publishing a job. - Universal candidate search from the home screen (requires multiple clicks to candidate, then applications, then specific application) We also tried using the onboarding module last year, but we ditched it this year because it was far too rigid and didn't allow us to change or personalize the process at all once a candidate was in the module. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? We have multiple pathways through training and run a volume hiring process for part-time instructors every fall, so Pinpoint's branching conditions and breadth of automations should theoretically simplify our process and make it more efficient. In our first year last year, that was unfortunately not the case due to a myriad of frustrations with the onboarding module, and setting up our new process outside of that module has been extremely time-consuming, which is why I characterize the solution as currently being theoretical. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite HU Holly U. Head of Human Resources Mid-Market (51-1000 emp.) 7/2/2026 "A huge impact on improving and refining our recruitment and onboarding" 5/5 What do you like best about Pinpoint? Pinpoint is very dynamic and adaptable, their usage of AI technology and quickness in adapting their software to the ever changing and developing scope of this has been commendable, as they seem to be doing this in an ethical and pragmatic way. The user interface is really easy to use and navigate. The system has been second to non in moving us from a manual process to an automated one, improving our recruitment process. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? Very little we dislike about the system, improvements that could be made are around overaching dashboards to check status on checks such as references and right to work. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? Streamlining volume of applications, ensuring candidates are still acknowledged, have a good experience etc but now no manual onus on HR to implement this. The AI matchscore filter has been extremely helpful with high volume shortlisting. Automations such as rejections based on questions we are asking in applications has also helped our effiency 10 fold. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LL Laura L. Talent Acquisition Business Partner Mid-Market (51-1000 emp.) 11/18/2024 "Best ATS I have ever used and straightforward implementation with great support!" 5/5 What do you like best about Pinpoint? Having used Pinpoint for over 18 months now, I can honestly say it is the best ATS I have ever come across during my 20 years in recruitment. The level of support and service that was provided throughout the selection and implementation process was outstanding, and our Customer Success Specialist, Rachel Larkin was fantastic. The system itself is highly configurable, easy to use and has excellent functionality that really streamlines our recruitment process and improves the candidate experience. The customer support is second to none and I can't recommend Pinpoint highly enough. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? I have not experienced any downsides to Pinpoint. The one improvement that would be helpful would be to be able to manually adjust approval workflows after they were assigned. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? The system has significantly streamlined our recruitment process and improves the candidate experience. The reporting functionality will be greatly beneficial to our business and the onboarding portal creates a great first impression with new employees. Review collected by and hosted on G2.com. Show More Response from Megan Hart of Pinpoint [Editedit](https://www.g2.com/survey_responses/pinpoint-review-10527021/official_response/edit) Thanks so much for your review Laura! We're really glad to hear Pinpoint has had such a positive impact on your recruitment process over the past 18 months. It's great to know the implementation experience, platform flexibility, and customer support have all stood out for you. We'll also be sure to pass your kind words on to Rachel! Thanks again for taking the time to share your experience and recommendation. 6/16/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mitch Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mitch Z.") MZ Mitch Z. Corporate Talent Acquisition Lead Enterprise (\> 1000 emp.) 7/6/2026 "Intuitive UI and Incredible Customer Support from Pinpoint" 4.5/5 What do you like best about Pinpoint? The two best things about Pinpoint from my perspective are the user interface of the system and the incredible customer support team that helps us regularly improve how we're using/optimizing the system. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? The most challenging part of us using Pinpoint is that we're a global company with locations in every region of the world, and inside of the system, it is challenging for our partners to use it in their local language. Adoption of Pinpoint has been difficult for us across the globe. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? Pinpoint allows us to have one single data house for all of our jobs, applications, etc. while also allowing us to advertise our jobs through various automated integrations, making it an incredibly easy system to use and allowing us to spend less time on administrative tasks and more time on what matters most within recruiting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sam W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam W.") SW Sam W. HR Business Partner Mid-Market (51-1000 emp.) 7/7/2026 "User-Friendly, Customizable Platform with Strong Reporting, Support and Seamless Integrations" 5/5 What do you like best about Pinpoint? I really enjoy how user-friendly the platform is, and I also appreciate how customizable it can be. Setting up integrations with Indeed and LinkedIn was straightforward, especially with the support from Pinpoint’s team. The reporting features are strong, and the user permissions are well thought out. They’ve also been working on adding more genuinely helpful AI functions. I’ve never had a performance issue, and the pricing is very competitive for this type of market. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? There’s nothing I dislike about the system. However, I would suggest adding some features for sending rejection emails. Right now that is a pretty manual process. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? Pinpoint was the first ATS my company had ever used. It has helped us fill positions much faster and more consistently, without relying on 3rd-party agencies as much. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Peggy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peggy C.") PC Peggy C. Recruitment Consultant Enterprise (\> 1000 emp.) 7/2/2026 "Manager TA, Systems and Insights" 5/5 What do you like best about Pinpoint? It’s easy to use for collaboration across global hiring teams, and it scales quickly as our needs grow. I also appreciate that the company listens—really listens—to its customers and takes feedback seriously. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? It’s difficult to understand where bug fixes are in the process, and projects tend to stall without clear deadlines. I’d like more communication and forward movement on timelines and projects so I don’t have to constantly drive them and follow up. It would also be helpful to have a dashboard (on Notion …and it’s cumbersome) that’s actively maintained, so I can easily see what’s being worked on instead of having to chase updates. Delays or stalls are okay, but please communicate them clearly. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? Having a great partner in Sam Laino and Paul Simpson is making all the difference. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![George D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George D.") GD George D. Global HR Reporting Specialist Enterprise (\> 1000 emp.) 5/5/2026 "User-Friendly Platform with Robust Global Reporting" 4.5/5 What do you like best about Pinpoint? I use Pinpoint for reporting globally to our stakeholders and CEOs. I like the quick and easy analysis of data and how it provides easier understanding of our TA data. What I enjoy most about Pinpoint is the user experience; it's a clean platform and really easy to use. It helps create a simple solution and makes navigating around the system straightforward—I know where I need to go with just a click of a few buttons. The initial setup and integration were simple, especially with the great customer support team who helped with questions around reports and API. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? I've had some issues with reporting and sizes of data files, but also I think linking different reports together could be better. The API does seem hard to use, and you feel like you are going round in roundabouts trying to get the correct data. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? I use Pinpoint for reporting globally, helping with quick and easy analysis of data, and making TA data easier to understand. Review collected by and hosted on G2.com. Show More Response from Megan Hart of Pinpoint [Editedit](https://www.g2.com/survey_responses/pinpoint-review-12754026/official_response/edit) Thanks so much for the detailed review George! We’re really pleased to hear Pinpoint has helped simplify global reporting and make TA data easier to analyze and share with stakeholders. Creating a clean, intuitive experience is something we care a lot about, so it’s great to hear that’s been reflected in your experience. We also appreciate the feedback around reporting and the API. That’s valuable input for the team as we continue improving the reporting and integration experience. Thanks again for your support! 5/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sara P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara P.") SP Sara P. Manager, HR & Operations Small-Business (50 or fewer emp.) 7/15/2026 "Enhanced Recruiting with Impressive Features at Great Value" 4.5/5 What do you like best about Pinpoint? I appreciate that Pinpoint has robust scorecards that allow us to weight different questions and automatically calculate an aggregate score for each candidate, which is essential for our data-driven organization. It also compares candidates, which stood out to me compared to my experience with Greenhouse. I really like the user interface; the design, colors, and layout match the high-end feel of our organization. One of our extremely discerning, high-standard users even described it as 'really slick!' Another thing I value is the price; Pinpoint does everything Greenhouse does, for a fraction of the price. Lastly, I've been pleasantly surprised by the customer support; whenever I contact them with questions or suggestions, they always respond quickly, with a real human, making me feel supported when using the tool. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? I think the tool can be even more flexible with its templates and workflows, and leverage AI to help users get set up based on a series of prompts. I spent a lot of time early on setting up many templates, and at times it felt like template inception (templates within templates)! I think if the tool were more flexible, based on responses you plug into AI about your specific needs, it would help you set up and apply templates to suit your unique hiring process. For example, we do case assignments/presentations as a part of our hiring process, which doesn't fit squarely with the templated system in Pinpoint. It's a good illustration of how a less rigid system and/or AI prompts can help users set up and leverage the tool in a way that makes sense for their needs. Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? Pinpoint transformed our hiring process from manual and labor-intensive to efficient and scalable, providing robust reporting and automation. It offers sophisticated functionalities like weighted scorecards and candidate comparisons, enhancing my insight into the hiring pipeline and keeping me organized throughout the process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sophie E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie E.") SE Sophie E. Talent Acquisition Director Mid-Market (51-1000 emp.) 4/28/2026 "Massive ATS Upgrade: Custom Workflows, One Hub, and Easy Team Adoption" 4.5/5 What do you like best about Pinpoint? It’s been a massive upgrade compared to other ATS systems I’ve used. I really like the automation features, especially being able to build out custom workflows that streamline the entire hiring process. I also like that everything lives in one place, which makes it much easier to stay organised and keep track of candidates, communication, and progress without having to switch between different tools. Another big plus is how easy it is to get hiring teams to adopt and start using it. The interface is straightforward, so people pick it up quickly without needing a lot of training. Overall, it feels much more efficient and user-friendly, and it has made our recruitment process a lot smoother and more structured. Review collected by and hosted on G2.com. What do you dislike about Pinpoint? I would like for interviews to be transcribed, and perhaps AI cv ranking based on match to the role Review collected by and hosted on G2.com. What problems is Pinpoint solving and how is that benefiting you? all our recruitment data and processes now live in one place Review collected by and hosted on G2.com. Show More Response from Megan Hart of Pinpoint [Editedit](https://www.g2.com/survey_responses/pinpoint-review-12703616/official_response/edit) Thanks so much for your review Sophie! We’re really glad to hear how much of an upgrade Pinpoint has been for you, especially around automation, workflows, and keeping everything in one place. Also, great timing on your feedback because we’ve just launched our AI Notetaker this week (for interview transcription and summaries), and AI resume ranking is coming very soon! I'll have your Customer Success Manager reach out to you, but in the meantime, below is a quick product video to walk you through AI Notetaker. Really appreciate you taking the time to share your experience! 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