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19 Piction Reviews
Overall Review Sentiment for Piction
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We have a small yet fast growing team with a lot documents with hapless management. Piction's access control and platform management have added great clarity and transparency to our day-to-day document management systems. Review collected by and hosted on G2.com.
Some rudimentary tasks like meta data management aren't intuitive but their customer support had been very helpful in getting our questions answered quickly! Review collected by and hosted on G2.com.
I like Picton digital asset management tool because it helps with project management. Review collected by and hosted on G2.com.
There are not dislikes for Picton, it is a newer platform using so I have not run into any issues yet. Review collected by and hosted on G2.com.
Working with the Piction team on an institution-wide (150+staff) implementation of their system for both digital image and digital document management has been wonderful. Piction has been very understanding of our needs, and has been able to speed up or slow down parts of the process to work at our speed, which has not been my experience with other systems in the past. This has allowed us to take some time internally to clean up our assets prior to ingest, so that we do not have to deal with legacy filenaming/metadata/etc issues in Piction. As a result, there has been greater staff acceptance of the new system, and we can also leverage our assets in new ways, such as through request forms for new photography. Being from a large institution with many types of assets with varying needs, it has also been very helpful that Piction can customize metadata schemas and ingest/download workflows to feet the needs of differing image collections and now our document collections (still in the processing of implementing). Weekly calls during the implementation timelines make this possible. Their Help Desk is also very responsive. Review collected by and hosted on G2.com.
Honestly there is really not anything that I dislike enough to mention here--whenever things come up that we need tweaked, or if certain of our needs are not being met, we are able to request updates/new features from Piction and have those implemented where feasible (as far as our regular support goes), or Piction will let us know if what we are asking for is a more involved development request, in which case they quote us for that added work. I have been pleasantly surprised though at the variety of needs and requests that are covered by the support that we pay for annually. For similar digital asset management systems, cost is usually a big "dislike," but compared to other products on the market, Piction is a great deal, and the unlimited number of licenses has been VERY important for our institution.
If there is anything that I would mention here as a "dislike" it is that sometimes communication can be a bit unclear when working with the Piction team because we are coming from two perspectives--they naturally consider our assets IN THE SYSTEM, while we need to make decisions (i.e. filenaming, metadata, etc) that take into account the life that these documents may have OUTSIDE OF THE SYSTEM. As a result, we may want to make decisions that they don't think are necessary, but generally we just communicate why we need something and there is no problem with that and we move forward. Ultimately, I mostly leave those conversations with the feeling that the Piction team has our best interests in mind and is looking for ways that we can streamline our processes and conventions. Review collected by and hosted on G2.com.
Very simple to use database, easily accessible for anyone in our company. Review collected by and hosted on G2.com.
Don't dislike anything necessarily, but they could add some new features more often. Review collected by and hosted on G2.com.
I love the adaptability and the openness to customization that Piction offers. The team at Piction works really hard to be a partner with the museums they work with instead of just another vendor. They have so much experience with the special needs that museums face for DAM, and always come up with great solutions. They are a great team to work with. One of the great features in Piction is the ability to build customized workflows for all staff needs, from simple ingest requirements to Rights & Permissions for copyright sensitive material to even new photography requests. You can build out your entire workflow using Piction from request to delivery, beginning to end. Review collected by and hosted on G2.com.
That is a tough question. I can't say there is anything I dislike because when I find something that doesn't work well for my museum I discuss it with the Piction team and we find a solution to make it better. The software is very adaptable. Review collected by and hosted on G2.com.
The system in and of itself is a great product offering extensibility with highly customizable features. In particular I find the metadata editing functions to be superior. With our particular instance we handle photography in a variety of formats, video and graphic files. The system allows us to effectively archive and distribute content to a very large client base of approximately 1000 end-users. Review collected by and hosted on G2.com.
Our biggest stumbling block has not been with the system itself, but with the support and development teams of Piction. They tend to be slow, unresponsive and prone to dropping projects they find challenging without communicating these limitations to the client. This may well be a result of growing pains within the company. They have a rapidly growing client base but their infrastructure has had a hard time matching this growth. Review collected by and hosted on G2.com.
