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kae E.

Owner

Small-Business (50 or fewer emp.)

11/1/2025

"Outstanding Support, Though Dashboard Feels Outdated"

5/5

What do you like best about PhoneBurner?

So far, I have found the customer support to be outstanding. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

The only drawback for me, which is quite subjective, is that the dashboard appears somewhat outdated overall. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for your kind words about our customer support. We understand your concern about the dashboard and will take your feedback into account as we work on improving the user experience.

SV

Sonja V.

Director of Recruiting

Mid-Market (51-1000 emp.)

10/14/2025

"Simple to use...makes the job of cold calling much easier"

5/5

What do you like best about PhoneBurner?

This tool is straightforward to use and has made the process of cold calling significantly easier for me. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

Hard to go backwards when in a dial session Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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It's great to hear that PhoneBurner has simplified your cold calling efforts! We value your input about the dial session and will strive to enhance the user experience in that aspect.

FB

Frank B.

Call center manager + sales manager

Small-Business (50 or fewer emp.)

7/31/2025

"I’ve used many different CRMs over the years."

5/5

What do you like best about PhoneBurner?

It’s hard to pick just a few features because tools like Armor, the dialer(in general), and everything within Leadstream truly stand out. You can fine-tune almost every aspect of the actual CRM, and honestly, I could go on for a long time about everything I like about PhoneBuner. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

There was one thing missing: transcripts. But guess what PhoneBurner recently added? PHONE TRANSCRIPTION! Review collected by and hosted on G2.com.

What problems is PhoneBurner solving and how is that benefiting you?

I wouldn’t say it was a problem, but I did have questions, especially in the beginning. Every time I had a question, it was answered—and not only that, but I also received a follow-up call each time from a different employee, making sure I was good to go. Now that is A+ service in my eyes! Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for sharing your positive experience with PhoneBurner! We're thrilled to hear that you are enjoying features like ARMOR, the dialer, and Leadstream. We appreciate your feedback on the addition of phone transcription and are glad to hear it has enhanced your experience.

At PhoneBurner, we strive to provide excellent customer service and support, so we're delighted to hear that you have had a positive experience with our team. If you ever have more questions or need assistance, please don't hesitate to reach out. We are here to help and ensure you have a seamless experience with our us. Thank you for choosing PhoneBurner!

TJ

Tauryn J.

CEO

Small-Business (50 or fewer emp.)

10/1/2025

"Phoneburner is A+"

5/5

What do you like best about PhoneBurner?

The time that it saves and how everything I need is right there within the platform Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I just wish they had open hours on the weekends Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for sharing your positive experience with PhoneBurner! We appreciate your feedback about weekend availability and will keep it in mind as we continue to improve our service.

BM

Bryan M.

Life Insurance Broker

Small-Business (50 or fewer emp.)

2/26/2025

"Phoneburner has so many awesome features I never even knew beyond their powerdialer!"

4.5/5

What do you like best about PhoneBurner?

I think it's amazing you can send out emails from your chosen email with dispositions! It makes calling and following up such a fast and easy process I save hours a day just by using phoneburner. Also their Armor is awesome! It tells you when numbers are flagged and they will have the flag removed. They even teach you better calling practices to help prevent it from even happening. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

It's a little expensive, but it does save me lots of time and time is money. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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We're thrilled to hear that you're enjoying the features of PhoneBurner, especially the email integration and ARMOR feature! We understand that cost is an important factor, but we're glad to hear that the time-saving benefits are making a difference for you.

AS

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/14/2025

"PhoneBurner Experience"

5/5

What do you like best about PhoneBurner?

PhoneBurner so far has been an amazing tool that has allowed me to cut down on call time ensuring I am able to make more phone calls during the day, ultimately turning into more live calls! Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

Other than having to build out a backend connection to our CRM, I like everything about PhoneBurner. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for your feedback! We're glad to hear that PhoneBurner has been an amazing tool for you, and we appreciate your support.

DS

David S.

Insurance Broker

Small-Business (50 or fewer emp.)

12/20/2024

"Amazing Tool That Has Increased My Productivity!"

5/5

What do you like best about PhoneBurner?

I like that I have been able to eleminate all my papers and manage my contacts in one solution. The ease of use and flexibility to customize it to my needs is remarkable. Then the automated phone dialing in the dialing sessions helps me to make the dials and disposition the contacts all at the same time! Wow, wow, wow! Being able to prerecord voicemails and leave them at the click of a button, makes me more consistant in my message and saves a ton of time! Same thing for being able to setup emails that you can send with the click of a button is also awesome! Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

There is nothing I dislike about it. The monthly cost is hard to swallow at first, but then when you get into it you see the value! I know I will definately make more money by having it to more than cover the cost. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for your positive feedback! We're glad to hear that PhoneBurner has helped you eliminate paperwork and manage your contacts more efficiently. We appreciate your comments about the automated dialing, pre-recorded voicemails, and email setup features. We understand that the monthly cost may seem high initially, but we're pleased to hear that you see the value and potential for increased earnings. We're grateful for your support!

NP

Nigel P.

Agency owner and user

Small-Business (50 or fewer emp.)

5/22/2025

"Both a CRM and Phone Dialer - with organization folders!"

5/5

What do you like best about PhoneBurner?

The most helpful about phone dialer is the notes and ease of use when keeping up with customer information. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I do not dislike anything about phone burner. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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We appreciate your feedback and are happy to hear that PhoneBurner is helping you with outbound sales tactics by allowing you to keep up with thousands of consumers with notes and ease of use. Thank you for choosing PhoneBurner!

CS

Christian S.

Senior Business Analyst

Mid-Market (51-1000 emp.)

11/11/2024

"PhoneBurner is a Great Online Phone Dialer"

5/5

What do you like best about PhoneBurner?

I love how user-friendly the system is and how organized and effenticent it is to setup my calling folders for my team to make their daily calls.

I've seen other phone dialers and this one is the best one I've seen... by far. Being able to click just once to get to the next caller, is such a great feature that not all other dialers offer.

Plus, their customer support is great. They always reply in a quick and timely manner and always answer the questions I have.

I also love the fact that I can purchase phone numbers from around North America and with ARMOR, my numbers are monitored and if they are flagged as spam, they are negotiated directly with the phone carriers. We don't have to lift a finger, they will take care of everything... which is so great. Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I wish I had the ability to interchange my phone numbers between my team's contacts. Right now, once the initial call is made to a person, that phone number is attached to that record/contact. I wish I had the ability to change that phone number, after a certain amount of calls were made to that contact, and were unanswered.

But that's about it. Review collected by and hosted on G2.com.

What problems is PhoneBurner solving and how is that benefiting you?

Using PhoneBurner allows us to make more calls, all day, everyday. My team only has to focus on calling their files and nothing else.

Before PhoneBurner, we were using a system that my callers had to dial the number, find out if that number was in a time zone that makes sense to call, and wasn't well organized. So finding the good leads from my callers was a chore, and very time-consuming. Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for sharing your experience with PhoneBurner! We're delighted to hear that you find our system organized and efficient for your team's daily calls. We also appreciate your positive comments about our customer support and the ARMOR feature. We understand your feedback about the ability to interchange phone numbers.

Please feel free to reach out to our support team as there is an ability to essentially clear the history of the Caller ID that displays for your contacts when using PhoneBurner purchased numbers. While it would reset all contacts to no longer have that Caller ID history, it is possible to do this via our support team. Thanks again for sharing your positive experience!

PH

Paul H.

Owner

Small-Business (50 or fewer emp.)

4/15/2025

"The onboarding and access to support is outstanding"

5/5

What do you like best about PhoneBurner?

Ease of use to set up and the feautures that allow flexible dialing experiences to include different communication channels Review collected by and hosted on G2.com.

What do you dislike about PhoneBurner?

I would say the downside of phoneburner would be cost if you do not already have a lead system and the threat of dnc/spam challenges Review collected by and hosted on G2.com.

Response from Ken Outly of PhoneBurner

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Thank you for the positive feedback! We're glad to hear that PhoneBurner has helped solve your efficiency communication problem. We understand the concerns about cost and DNC/spam challenges and are continuously working to address those issues. We appreciate your input and are committed to providing a valuable solution for your communication needs.