Support for onboarding and help through trust team which explains the best practices and steps to enroll

Easy Interface and Features Review collected by and hosted on G2.com.

I wish it had parallel dialer which can help us reach more people quickly Review collected by and hosted on G2.com.

They're always prompt to respond to our needs. Whether it's their support team or our success coach/contact they're always there for us. We also contributed to a Beta program which meant alot to have been included - they listen and implement the needs and concerns of their customers. We've been clients for nearly 3 years now and have never considered working with anybody else - in fact we've more than tripled the amount of seats we have active. I cannot say enough good things about them as a company and each individual person we've worked with. Review collected by and hosted on G2.com.

The only negative, and trust me, I had to give it serious thought, is not having a separate admin login without creating a whole new seat. Review collected by and hosted on G2.com.

I appreciate PhoneBurner for enabling faster calling, which makes my work more efficient. I love the clear reception it provides, which ensures smooth communication during calls. Additionally, having everything organized within the platform allows me to keep track of calls and follow-ups effectively. Review collected by and hosted on G2.com.

If I'm calling Florida numbers and a few are registered out of state, like in Reno, Nevada, PhoneBurner skips them. There's no way to include them in the power dialing, so I have to call them manually. Review collected by and hosted on G2.com.

It's ease of use, integration, and implementation, configurability, and how it can help organize outbound efforts. I was quite surprised the ease and support of the implementation by their engineer Derek Chavez. Phone burner will get heavy use from our BDR team. Review collected by and hosted on G2.com.

The only downside I can say at this time, is it only allows domestic dialing. Review collected by and hosted on G2.com.

Keeps me locked in while making calls. No excuses, it works flawlessly. Call quality is the highest of any internet calling service I have used. Great overall tool. The best software out there for anyone who makes sales calls. Ability now to integrate with GoHighLevel is insane. Review collected by and hosted on G2.com.

Nothing at all, it does everything I want it to do. Review collected by and hosted on G2.com.

PhoneBurner helps me stay focused on the task at hand. The layout and customer portal are phenomenal—clean, intuitive, and easy to use. It took me literally just minutes to get started. What impressed me most was how quickly the PhoneBurner team jumped in with support to help me hit the ground running.

I’m a Systems Engineer by trade, and after years in tech, I know what it takes to build great software. After using PhoneBurner daily, I can confidently say it isn’t just great—it’s a lifeline. When my wife was diagnosed with a brain tumor and underwent surgery, I had to pivot my career and begin working from home full-time. As medical bills piled up, I needed a tool that could help me stay focused, make calls efficiently, and rebuild my income—and PhoneBurner delivered.

The fact that it was so easy to integrate into my daily routine—and that it saves me hours of time—made it possible for me to restart my career in sales, find new clients, and increase my earnings, all while still caring for my wife.

Coincidentally, I’m also a YouTuber (30k subs—nothing crazy, but I dabble), so I truly appreciate the value of PhoneBurner’s YouTube tutorials. The team didn’t just build a powerful platform—they had the foresight to back it up with top-tier onboarding content. That reflects real thoughtfulness and intelligence. They didn’t just create a tool—they created a full support system for people like me.

PhoneBurner is worth twice what it charges. I love it, I use it daily, and I can’t recommend it enough. Review collected by and hosted on G2.com.

I wish there was an app that would help me harness phoneburners amazing tool on my phone. Review collected by and hosted on G2.com.

The dialing system and ways to organize your team to call directly to customer pools are efficient and I am especially impressed with how the dispositions function to separate your leads after the initial first call for follow up. Each Sales Representative can easily sort and organize their sales leads based on a number of different criteria including previous history, previous call attempt, phone number area code, etc. We can customize our account to specific other criteria such as product purchased, ad codes and others that are very useful. The program allows for setting appointments for follow ups so there is less to fall through tthe cracks for your sales team. Review collected by and hosted on G2.com.

A note to the Improvement and Development team: The email creation technology is a bit behind in it's ability to create a really great attached marketing email to send your sales leads. Review collected by and hosted on G2.com.

I shortlisted three providers, one of which was my current provider, and the other was Koncert. I used G2 and Capterra to help with my selection, and both platforms ranked Phone Burner (referred to as PB) and Koncert highly.

PB offers a month-to-month contract that allows you to try it out, and it has three service tiers. I opted for the $215 level and also purchased six telephone numbers.

So, why did I choose PB? One of the main features is the voicemail drop, which is a significant time saver. This feature enables PB to send emails directly, reducing the time spent going back and forth with my CRM. Although I found it initially intimidating to learn all these new tools, the onboarding experience has been the best I've encountered in over 20 years. Review collected by and hosted on G2.com.

There is no functionality, as with KONCERT and other power dialers to go into your CRM find one person you want to phone call and just call that person. You actually have to import them as part of a CSV file. That seems to me would be an easy add-on that would come in handy otherwise you have to use your cell phone and a lot of people don't wanna do that.The whole philosophy behind phone dialers is to get through a whole bunch of numbers with a 3 to 400% increase in productivity and they do it very well Review collected by and hosted on G2.com.

PhoneBurner is a game changer for us. We have been dealing with inconsistent call volume and (we're still in the early adoption stage of using) we've found it to be incredibly user-friendly and easy to implement into our everyday workflows. This is going to be a daily used tool for our business, and have felt supported since our first interaction with PhoneBurner. It was also really easy to integrate with our CRM (HubSpot). This is more than just a dialer as well, the features in the system are endless. Need your phone number monitored? They got that covered. Need training? Reach out to their onboarding team (we worked with Derek Chavez) and it was excellent. Review collected by and hosted on G2.com.

The only downside I have is that our calls are now TOO efficient! Review collected by and hosted on G2.com.

Best app for use in cold calling. Have tried a few others but they don't compare to Phone Burner I use it daily. Review collected by and hosted on G2.com.

Honestly, I have no complaints. The service is excellent, and I use it daily. Review collected by and hosted on G2.com.