--- title: Phone.com Reviews meta_title: 'Phone.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Phone.com works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 34 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Phone.com Reviews **Vendor:** Phone.com **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.4/5.0 **Total Reviews:** 34 ## About Phone.com Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. In just minutes, you can take your business to the next level. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Big business features keep even the smallest business sounding large to potential customers. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go. ## Phone.com Pros & Cons **What users like:** - Users value the **excellent customer support** from Phone.com, making it easy to set up their business phone. (2 reviews) - Users commend the **excellent customer service** at Phone.com, highlighting prompt and knowledgeable support during setup. (2 reviews) - Users praise the **excellent customer support** at Phone.com, highlighting seamless setups and knowledgeable staff like Juan. (2 reviews) - Users find the **outstanding customer support** essential for a smooth transition to Phone.com, particularly praising Juan's assistance. (2 reviews) - Users appreciate the **user-friendly interface** of Phone.com, which enhances communication efficiency with its flexibility. (2 reviews) - Communication (1 reviews) - Users appreciate the **ease of use** of Phone.com, finding it flexible and adaptable for seamless communication. (1 reviews) - Easy Communication (1 reviews) - Easy Integration (1 reviews) - Easy Setup (1 reviews) **What users dislike:** - Users experience significant **call connectivity issues** , making the overall functionality and usability of Phone.com challenging. (1 reviews) - Users report significant issues with **call drops** , rendering the service unreliable and frustrating for business needs. (1 reviews) - Users face **internet dependency issues** with Phone.com, making essential functions unreliable and frustrating for businesses. (1 reviews) - Users express frustration with **meeting issues** as the app complicates connectivity and essential functions. (1 reviews) - Users find the **meeting management challenging** due to app download requirements and multiple functional issues. (1 reviews) - Missed Calls (1 reviews) - Phone Issues (1 reviews) - Search Functionality (1 reviews) ## Phone.com Reviews ### 1. Very easy to get set up. Customer rep was friendly and very helpful and patient. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Phone.com?** Needed a dedicated business phone for my business. Phone.com allows me to have a business phone without having a separate physical phone. **What do you dislike about Phone.com?** I don't have any complaints. There's a slight delay in implementation as they retrieve the number from a third-party vendor, but this is unavoidable. **What problems is Phone.com solving and how is that benefiting you?** The need for a dedicated business phone number that looks and sounds professional, without having to purchase or use a second physical device. ### 2. Excellent Customer Support and Amazing technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Phone.com?** I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology they use is up to speed for business owners. I highly recommend this software, ask to speak with Juan, he was incredible with his knowledge and prompt responses. **What do you dislike about Phone.com?** So far I loved all the features and the customer support **What problems is Phone.com solving and how is that benefiting you?** Call recording, AI tools, text and video messaging ### 3. Best phone company **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Phone.com?** Fast and easy and cheaper with great sales team .. Sales Team Juan Herrera Made my day **What do you dislike about Phone.com?** So far all good .. no issues from them.. **What problems is Phone.com solving and how is that benefiting you?** My team can call customers and do conference video calls voice calls lot more ### 4. Essentially useless for the intended purpose. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Phone.com?** The faxing is somewhat functional. The interface isn't awful. **What do you dislike about Phone.com?** The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering other calls impossible and every time you connect to bluetooth, it will start a "call" to yourself. The fax doesn't have a "resend" option for failed faxes. Which happens kind of a lot, so you have to redownload and upload the info. Basically everything I needed it for was non-functional. **What problems is Phone.com solving and how is that benefiting you?** None. It's solving no problems, but rather creating new ones. ### 5. I’ve had a great experience with Phone.com so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Phone.com?** What I like best about Phone.com is its ease of use and flexibility. The platform is user-friendly, and the features are adaptable to my business needs, which makes communication much more efficient. **What do you dislike about Phone.com?** So far, there's nothing I dislike about Phone.com. We're still new to the platform, and everything has been working well for us. **What problems is Phone.com solving and how is that benefiting you?** Phone.com is helping us streamline our business communication by providing a reliable platform for managing calls, voicemails, and messages. **Official Response from Amber Newman:** > We are so happy to hear that you are enjoying your experience with Phone.com. Please let us know if there is anything we can do to help your business thrive. ### 6. JUAN WAS VERY PATIENT, KIND AND KNOWLEDGEABLE **Rating:** 5.0/5.0 stars **Reviewed by:** Frank H. | Agency Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Phone.com?** The customer service setting up the account was excellent. I am not too tech savvy and its helpful to have someone like Juan Herrera to take care of setup for you. Integration with our CRM Medicare Pro is number one feature **What do you dislike about Phone.com?** Nothing so far. Service is great and easy to use interface. **What problems is Phone.com solving and how is that benefiting you?** Its allowing us to set up automated SMS marketing campaigns and member retention. **Official Response from Amber Newman:** > Thank you, Frank. We are so happy to hear that you are enjoying the service and that you had a great experience working with Juan. Our team is standing by to support you in whatever way you need. ### 7. "Working with Juan J Herrera was a truly exceptional experience" **Rating:** 5.0/5.0 stars **Reviewed by:** Joy T. | Real Estate Agent,Insurance Agent, Consultant, Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Phone.com?** "The company truly shines with exceptional products, and this employee was a standout asset whose contributions made a significant difference." **What do you dislike about Phone.com?** I don't have any reservations about the company, only wish Mr Herrera could be duplicated. **What problems is Phone.com solving and how is that benefiting you?** "The company expertly resolved my issue by setting up a small business phone number and voicemail service, making it feel as professional as a Fortune 500 company." **Official Response from Amber Newman:** > Thank you, Joy. Juan is a tremendous asset to Phone.com and our customers. We are delighted to hear about your experience working with him and looking forward to providing you with outstanding service. ### 8. Best Voip System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Phone.com?** the ability to use the phone system on any device and easy for non-technical users to use. **What do you dislike about Phone.com?** I cannot think of anything I dislike about the system **What problems is Phone.com solving and how is that benefiting you?** We have a phone system that works seamlessly and internationally **Official Response from Amber Newman:** > Thank you! I am delighted to hear that Phone.com is working well for you. Please reach out to our team if you ever need anything. ### 9. It has worked as it is supposed to be replacing a complex communication system. **Rating:** 4.0/5.0 stars **Reviewed by:** Augusto A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Phone.com?** User Interface and quality of service for remote users **What do you dislike about Phone.com?** Pricing is bit too high for a VoIP service that could potentially be replaced by a very cheap local service on a small company. **What problems is Phone.com solving and how is that benefiting you?** Virtual system for virtual office **Official Response from Amber Newman:** > Thanks, Augusto. I am glad to hear that the service is working well for you. Our team is here to help if there is anything you need. ### 10. Okay for a very limited number of features and needs **Rating:** 3.5/5.0 stars **Reviewed by:** Nazareth S. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Phone.com?** Phone.com was a simple way to start using a business phone number when we first needed one, with an easy-to-understand interface and setup. **What do you dislike about Phone.com?** It became clear to us as our business grew and we needed more than one person handling our business phone numbers, that what we needed was way more complicated than what Phone.com could offer. We were looking for complicated call flows and phone business hour rules, as well as multiple numbers pointing to different flows, etc. and Phone.com could not handle that level of complexity to our satisfaction. **What problems is Phone.com solving and how is that benefiting you?** We needed to pivot from a personal phone to a business phone number, and Phone.com helped us do that. ## Phone.com Discussions - [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) - 1 comment - [View Phone.com pricing details and edition comparison](https://www.g2.com/products/phone-com/reviews/phone-com-review-11464844?section=pricing&secure%5Bexpires_at%5D=2026-07-02+11%3A07%3A46+-0500&secure%5Bsession_id%5D=8086101f-3420-4ac5-a85a-19dfa603efd9&secure%5Btoken%5D=d7c0101c4f067c0fad07881afff4cbb4f7444a2d7a5797fa934cd660f2a7f2ce&format=llm_user) ## Phone.com Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application **Access** - Browser Extension **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Phone.com Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,358 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,536 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (200 reviews)