# Phone.com Reviews **Vendor:** Phone.com **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.4/5.0 **Total Reviews:** 34 ## About Phone.com Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. In just minutes, you can take your business to the next level. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Big business features keep even the smallest business sounding large to potential customers. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go. ## Phone.com Pros & Cons **What users like:** - Users appreciate the **seamless integration and excellent customer support** from Phone.com for their business communication needs. (2 reviews) - Users praise the **excellent customer service** at Phone.com, highlighting the seamless support provided during setup. (2 reviews) - Users praise the **excellent customer support** at Phone.com, highlighting prompt assistance and seamless setup experiences. (2 reviews) - Users find **excellent customer support** at Phone.com, making the setup process smooth and hassle-free. (2 reviews) - Users appreciate the **ease of use** and flexibility of Phone.com, which enhances communication efficiency for their businesses. (2 reviews) - Communication (1 reviews) - Users appreciate the **ease of use** of Phone.com, finding it flexible and adaptable for seamless communication. (1 reviews) - Easy Communication (1 reviews) - Easy Integration (1 reviews) - Easy Setup (1 reviews) **What users dislike:** - Users face significant **call connectivity issues** that hinder functionality and complicate business communications effectively. (1 reviews) - Users experience frequent **call drops** and app issues, hindering business communication and overall functionality. (1 reviews) - Users face **internet dependency issues** , hindering functionality and complicating communication and business operations. (1 reviews) - Users face significant **meeting issues** with Phone.com, hindering business efficiency and complicating communication. (1 reviews) - Users find **meeting management frustrating** , as it necessitates app downloads and hinders call functionality. (1 reviews) - Missed Calls (1 reviews) - Phone Issues (1 reviews) - Search Functionality (1 reviews) ## Phone.com Reviews ### 1. Basic Communication Needs Met, Support Falls Short **Rating:** 0.5/5.0 stars **Reviewed by:** Patrick C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Phone.com?** I like that Phone.com works well as a communication tool, allowing me to contact clients to discuss business terms and make money. It's reliable and serves as a connection point with my clients. **What do you dislike about Phone.com?** The back office is overseas and unintelligent, not useful for any form of problems. Working with any international call center makes companies fail and doesn’t help the customers they offer their service to. The initial setup was difficult as I had to work with an incompetent back office employee who couldn’t understand English or comprehend how to do their job setting me up. **What problems is Phone.com solving and how is that benefiting you?** Phone.com serves as a communication point for my clients. It works, allowing me to discuss business terms and make money. ### 2. Very easy to get set up. Customer rep was friendly and very helpful and patient. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Phone.com?** Needed a dedicated business phone for my business. Phone.com allows me to have a business phone without having a separate physical phone. **What do you dislike about Phone.com?** I don't have any complaints. There's a slight delay in implementation as they retrieve the number from a third-party vendor, but this is unavoidable. **What problems is Phone.com solving and how is that benefiting you?** The need for a dedicated business phone number that looks and sounds professional, without having to purchase or use a second physical device. ### 3. Excellent Customer Support and Amazing technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Phone.com?** I was able to get the help I needed to move my phone to phone.com, it was a seamless process with great customer support from Juan. The technology they use is up to speed for business owners. I highly recommend this software, ask to speak with Juan, he was incredible with his knowledge and prompt responses. **What do you dislike about Phone.com?** So far I loved all the features and the customer support **What problems is Phone.com solving and how is that benefiting you?** Call recording, AI tools, text and video messaging ### 4. Best phone company **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Phone.com?** Fast and easy and cheaper with great sales team .. Sales Team Juan Herrera Made my day **What do you dislike about Phone.com?** So far all good .. no issues from them.. **What problems is Phone.com solving and how is that benefiting you?** My team can call customers and do conference video calls voice calls lot more ### 5. Essentially useless for the intended purpose. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Phone.com?** The faxing is somewhat functional. The interface isn't awful. **What do you dislike about Phone.com?** The meetings require the other user to download the app making them useless for businesses. The phone app takes over your phone, makes answering other calls impossible and every time you connect to bluetooth, it will start a "call" to yourself. The fax doesn't have a "resend" option for failed faxes. Which happens kind of a lot, so you have to redownload and upload the info. Basically everything I needed it for was non-functional. **What problems is Phone.com solving and how is that benefiting you?** None. It's solving no problems, but rather creating new ones. ### 6. I’ve had a great experience with Phone.com so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Phone.com?** What I like best about Phone.com is its ease of use and flexibility. The platform is user-friendly, and the features are adaptable to my business needs, which makes communication much more efficient. **What do you dislike about Phone.com?** So far, there's nothing I dislike about Phone.com. We're still new to the platform, and everything has been working well for us. **What problems is Phone.com solving and how is that benefiting you?** Phone.com is helping us streamline our business communication by providing a reliable platform for managing calls, voicemails, and messages. **Official Response from Amber Newman:** > We are so happy to hear that you are enjoying your experience with Phone.com. Please let us know if there is anything we can do to help your business thrive. ### 7. JUAN WAS VERY PATIENT, KIND AND KNOWLEDGEABLE **Rating:** 5.0/5.0 stars **Reviewed by:** Frank H. | Agency Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Phone.com?** The customer service setting up the account was excellent. I am not too tech savvy and its helpful to have someone like Juan Herrera to take care of setup for you. Integration with our CRM Medicare Pro is number one feature **What do you dislike about Phone.com?** Nothing so far. Service is great and easy to use interface. **What problems is Phone.com solving and how is that benefiting you?** Its allowing us to set up automated SMS marketing campaigns and member retention. **Official Response from Amber Newman:** > Thank you, Frank. We are so happy to hear that you are enjoying the service and that you had a great experience working with Juan. Our team is standing by to support you in whatever way you need. ### 8. "Working with Juan J Herrera was a truly exceptional experience" **Rating:** 5.0/5.0 stars **Reviewed by:** Joy T. | Real Estate Agent,Insurance Agent, Consultant, Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Phone.com?** "The company truly shines with exceptional products, and this employee was a standout asset whose contributions made a significant difference." **What do you dislike about Phone.com?** I don't have any reservations about the company, only wish Mr Herrera could be duplicated. **What problems is Phone.com solving and how is that benefiting you?** "The company expertly resolved my issue by setting up a small business phone number and voicemail service, making it feel as professional as a Fortune 500 company." **Official Response from Amber Newman:** > Thank you, Joy. Juan is a tremendous asset to Phone.com and our customers. We are delighted to hear about your experience working with him and looking forward to providing you with outstanding service. ### 9. Best Voip System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Phone.com?** the ability to use the phone system on any device and easy for non-technical users to use. **What do you dislike about Phone.com?** I cannot think of anything I dislike about the system **What problems is Phone.com solving and how is that benefiting you?** We have a phone system that works seamlessly and internationally **Official Response from Amber Newman:** > Thank you! I am delighted to hear that Phone.com is working well for you. Please reach out to our team if you ever need anything. ### 10. It has worked as it is supposed to be replacing a complex communication system. **Rating:** 4.0/5.0 stars **Reviewed by:** Augusto A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Phone.com?** User Interface and quality of service for remote users **What do you dislike about Phone.com?** Pricing is bit too high for a VoIP service that could potentially be replaced by a very cheap local service on a small company. **What problems is Phone.com solving and how is that benefiting you?** Virtual system for virtual office **Official Response from Amber Newman:** > Thanks, Augusto. I am glad to hear that the service is working well for you. Our team is here to help if there is anything you need. ### 11. Okay for a very limited number of features and needs **Rating:** 3.5/5.0 stars **Reviewed by:** Nazareth S. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Phone.com?** Phone.com was a simple way to start using a business phone number when we first needed one, with an easy-to-understand interface and setup. **What do you dislike about Phone.com?** It became clear to us as our business grew and we needed more than one person handling our business phone numbers, that what we needed was way more complicated than what Phone.com could offer. We were looking for complicated call flows and phone business hour rules, as well as multiple numbers pointing to different flows, etc. and Phone.com could not handle that level of complexity to our satisfaction. **What problems is Phone.com solving and how is that benefiting you?** We needed to pivot from a personal phone to a business phone number, and Phone.com helped us do that. ### 12. Love this service **Rating:** 5.0/5.0 stars **Reviewed by:** Jamilah N. L. | Authorized Comcast Business Connector, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Phone.com?** The new Automated reception feature is awesome. **What do you dislike about Phone.com?** Programming more complex rules can be challenging as the instructions are only written need more video tutorials **What problems is Phone.com solving and how is that benefiting you?** Support to the callers I never miss a call or text **Official Response from Amber Newman:** > We're glad to hear that you love our new Automated reception feature! We appreciate your feedback about the programming instructions, and we will definitely take that into consideration for future improvements. Thank you for choosing Phone.com for your communication needs! ### 13. serious problems with the app **Rating:** 0.0/5.0 stars **Reviewed by:** Michael F. | agency principal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Phone.com?** forwards calls to cell phones and can be used in the car **What do you dislike about Phone.com?** Cell phone app does not work anymore phone app takes 30 seconds to answer a call. people hang up **What problems is Phone.com solving and how is that benefiting you?** i do not need an office phone or answering machine. ### 14. its good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Phone.com?** the best thing of the site is there service and there response i would like to recomend my friend's and my review viewers... you can tyr this site easily thank-you **What do you dislike about Phone.com?** nothing more i dislike there but i dont know there service exactly **What problems is Phone.com solving and how is that benefiting you?** there s no any big problem but a little improvement make more happy returns ### 15. Great company, awesome service! **Rating:** 5.0/5.0 stars **Reviewed by:** Egor U. | Bandmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Phone.com?** I used them before, then I tried something else and now I'm back to Phone.com. Besides the very fair pricing they provide the uncomparable customer support! It's always friendly, they will spend as much time as it takes to set you up, to fix any issues and are very happy to have you as a customer! Theyr ave a great new dashboard and new apps! All modern and clean. The value for the price is tremendous! **What do you dislike about Phone.com?** There is nothing to dislike about Phone.com. I thought my phone number prices were a bit too hight power mont compared to Tillio and was going to move some of my numbers to Twilio but Phone.com reduced my pricing to make me happy and to stay. **What problems is Phone.com solving and how is that benefiting you?** Phone.com allows you to use virtual phone numbers for businesses any size with very powerful and advanced features too for any size of teams - from a solopreneur to small and medium businesses to a big corporation! I have 5 virtual numbers on leadgen sites plus I have phone.com widgets there that you can place on the site for people to dial directly and this indeed helps in SEO too! The call flows you can create are unlimited. Plus you have all cool text-to-speech tools, sound effects, and much more for your greetings and messages. The mobiles apps are a great tool to have and are free with your account. ### 16. owner **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony V. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Phone.com?** the platform is easy and smooth to use. difficult to set up if you dont know about tech. very usefull for process management and communication between all levels of the team **What do you dislike about Phone.com?** it was difficult to get going and to set up and were still finding ways to get it fully intergrated into our systems from phone.com to kintone. love using both products **What problems is Phone.com solving and how is that benefiting you?** communication ### 17. Worst ever customer experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Phone.com?** Competitive pricing but unfortunately it comes with huge downside which I did not know before yesterday **What do you dislike about Phone.com?** A week ago, we experienced that we received an email from Phone.com informing us that an action was needed for one of our phone numbers (Germany number). I quickly found out that they simply suspended the number at the same time they wrote us that they needed some documents due to changes in German regulations. I wrote them that we would be working on getting the requested papers and kindly asked them to meanwhile ensure our phone number was active. Despite several emails they refused to activate the number. Country regulations like this are never enforced immidiately so unless Phone.com has been sleeping then there is no reason to handle the situation like this. NEVER trust them with your phone number if it's important for you that customers or partners can reach you. **What problems is Phone.com solving and how is that benefiting you?** Having several local phone numbers around the world ### 18. Easy to use and Many Options **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Accounts Payable and HR Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Phone.com?** Phone.com has an admin portal that allows you to set up voice mail, multiple lines, etc. Through the admin portal, you are also able to send and receive faxes. It's an excellent service, and we are so happy to have found it. **What do you dislike about Phone.com?** The only thing I dislike is that we cannot utilize the paging function on the phone without automatically placing the call on hold while in paging mode. We prefer to page something without putting the caller on hold. **What problems is Phone.com solving and how is that benefiting you?** We have managed to save money on toner as we have eliminated the fax machine and are using phone.com solely. We have also stopped the waste of paper from printing faxes that were not actual faxes but junk. ### 19. Dismal customer service & uninspiring support. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Phone.com?** There has been nothing positive about our experience. The features such as custom waiting music, etc seem cool but we haven't gotten past a functional use stage with this product. **What do you dislike about Phone.com?** The customer experience is horrendous. We deal with several software vendors and this one takes the top prize for the most impersonal and dismal customer experience. Their support is lackluster, dismissive, and unresponsive. I have been transferred to tech support chat only to sit on the chat for 45 minutes as the next in queue for the feature to then close and say "agents not available." Don't take it from us, though-a quick review of their ratings shows across the board consistency in lack of customer support. Go with another vendor. **Recommendations to others considering Phone.com:** Go with other vendors-there are plenty that features much higher ratings and better customer support. A quick google search will show you that. **What problems is Phone.com solving and how is that benefiting you?** We aren't solving any problems. In fact, it has only created further issues because of inconsistent service and features. ### 20. Steer clear **Rating:** 0.0/5.0 stars **Reviewed by:** John H. | Owner **Reviewed Date:** December 13, 2021 **What do you like best about Phone.com?** Used Phone.com service for 2 months and it never worked. The quality was so poor I had to leave. **What do you dislike about Phone.com?** The entire experience was not just useless, but customers were hanging up. It was a huge negative. **What problems is Phone.com solving and how is that benefiting you?** It created problems ### 21. Amazing price, features and Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Phone.com?** You can have a local or toll free business line for literally 12 bucks a month that forwards to your cellphone number. You can easily set greetings, voicemails, hold music and extensions. It's perfect for adjusting to Covid. **What do you dislike about Phone.com?** When i signed up the features were a bit overwhelming, but the support was top notch and got everything setup in 5 min. Molly was super helpful and help our team set up our greetings, forwarding, and hold music. **Recommendations to others considering Phone.com:** If you're not sure what you're doing, just use their chat or simply give them a call. They will stay on the phone until you're all setup exactly how you need. **What problems is Phone.com solving and how is that benefiting you?** After Covid, my staff is now working from home. We needed a cheap but powerful solution... and phone.com blew all the other competitors away with price and features. ### 22. Great virtual phone system for small price **Rating:** 5.0/5.0 stars **Reviewed by:** Craig H. | Co-Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2020 **What do you like best about Phone.com?** I get everything I need for $10/month (IVR, voicemail, voicemail-to-text, fax, toll free number, etc...) **What do you dislike about Phone.com?** App could be better- more full featured **Recommendations to others considering Phone.com:** If you are looking for a basic virtual phone system - you can't get more features than what you get from phone.com for $10/month **What problems is Phone.com solving and how is that benefiting you?** have a simple-to-manage phone system to manage our calls on the go ### 23. Communicate easy **Rating:** 5.0/5.0 stars **Reviewed by:** Elesha J. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Phone.com?** I like the fact that you can communicate and reach out two people all over the world even if you don’t have phone service. All that’s needed is Wi-Fi. **What do you dislike about Phone.com?** There’s nothing I dislike about phone.com app **What problems is Phone.com solving and how is that benefiting you?** This app solve the problem of not being able to communicate with my family when in another country or without having to pay a big long distance charge. ### 24. Very useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa S. | Ms, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2018 **What do you like best about Phone.com?** using my own device instead of the standard ‘work phone’ **What do you dislike about Phone.com?** Phone.com depends on internet and if internet connection is weak or not working - it affects phone **What problems is Phone.com solving and how is that benefiting you?** More people are available to accept calls because more people have access to it through their own phones ### 25. Phone.com needs to be updated badly! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Phone.com?** There is not much to like about phone.com, but I do like that I can configure users and extensions. The managing and configuring options are decent. **What do you dislike about Phone.com?** I dislike how ancient and clunky the site is. Not very user friendly. The site may take some getting used to as well as learning how to navigate it. I have used it for about a year now and still forget how to get to certain options. **Recommendations to others considering Phone.com:** Take a look at your other options. I don 't have the ability to make the decision of whether to use them or not, so I am unsure of other options available. I would look at all your options before going with phone.com. **What problems is Phone.com solving and how is that benefiting you?** It solves our problem of configure our phone lines and extensions. Other than that, I don't see many additional benefits. ### 26. BALANCED SOFTWARE WITH BAD PRICING STRATEGY **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2018 **What do you like best about Phone.com?** Simple, easy-to-use interface. Good call quality. Base VoIP feature set included for all plans. Free desktop and full-featured mobile apps with softphone. Human and automated voicemail transcription available. Offers professional voice recording service. **What do you dislike about Phone.com?** Video conferencing only available for an added monthly fee. Caller analytics are extra. Minute bundles and extensions can get expensive for larger businesses **Recommendations to others considering Phone.com:** There are some premium features and add-ons but they all come a la carte. You can set up an extra IP desk phone, analog phone, or softphone access (on mobile, tablet, or PC) for $4.99 per line. It's also an additional $4.99 for an extra phone number. There are also additional minute bundles: 1,000 minutes for $35 per month, 2,200 minutes for $77 per month, and $5,000 minutes for $165 per month. You can also get unlimited minutes for $23.99 per month per extension, though that price lowers with volume pricing the more extensions you add. **What problems is Phone.com solving and how is that benefiting you?** Phone.com is an affordable, customizable, and well-designed Voice-over-IP (VoIP) service designed for small to midsize business (SMB) users who want the ability to run an entire office's worth of communication easily through their smartphones. ### 27. Who needs a landline anymore, anyway? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Phone.com?** I like that call forwarding is so easy. When my bosses are travelling with limited access to cell service, phone.com makes it easy to still answer customer calls without having to change numbers. **What do you dislike about Phone.com?** The platform is only somewhat straight-forward to use, in my opinion. I had to contact their customer service to actually set up call forwarding because of the "rules" that you can make forwarding have. It was a bit confusing for me, not being too familiar with the site. **Recommendations to others considering Phone.com:** It's made taking calls easier. The only issue I can think of is that you cannot call people back from the phone.com number, so if people are hesitant to pick up calls from unknown numbers, trying to call them back is useless. **What problems is Phone.com solving and how is that benefiting you?** The site navigation is not completely straight forward. But I quickly learned to navigate it with the help of a customer service rep. the customer service reps also get back to you very quickly. ### 28. This is the cheapest easiest communication software we found **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Phone.com?** I love the price first. This is so inexpensive that at first I did not believe it was real. I works so well and never drops calls. We use this in all of our offices instead of traditional phone service. This is flexible too so we can change our subscription if we need to. We are not locked into anything. **What do you dislike about Phone.com?** I did not like that it could not transfer my existing numbers. We had some that could but not all of the numbers could be ported in so that was a bit of a disappointment. As far as the actual software though we have no complaints at all. **Recommendations to others considering Phone.com:** I think this software is so convenient and easy. It is solving a huge problem we had at a company I used to work for. They are able to very easily communicate with this and I think it is way more affordable for any business. **What problems is Phone.com solving and how is that benefiting you?** We needed a cheaper phone service option for our office. Our traditional phones were incredibly expensive and tied down in one office. With this we are able to be out of our offices and answer calls on our cell phones. Also we do not have to worry about our personal cell phone bills because the app runs the call and that is were it charges. So all the employees now are always reachable with out and issues. ### 29. Phone.com and communicator **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Phone.com?** The UI for the website is easy to use but looks very outdated. Adding new users/numbers is simple **What do you dislike about Phone.com?** The phone app they provide communicator is terrible. Lot's of issues where visitors cannot hear us or we can't hear them. I have worked with their support team on and off for months and they "fix" something on their backend and everything works for about 1 week and then it breaks again. Very frustrating. **What problems is Phone.com solving and how is that benefiting you?** Phone lines for sales and support team ### 30. One of the best VOIP Service out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Phone.com?** Their service is always reliable with very good desktop UI and mobile app as well. I don't even have to use a physical phone as I redirect all the work calls to my mobile. I can also call using my work number from the app so your private number is not revealed. Lot of options can be changed from either desktop or mobile app. Have been using this for more than 3 years and had no issues in service at anytime. **What do you dislike about Phone.com?** Nothing much to dislike about the product but just disappointed that they don't support Call button from calender to input access code for a meeting. I have defaulted the calls from my calendar to go via Phone.com app and it doesn't recognize the Access code or meeting id and I have to manually enter from the dial pad. **Recommendations to others considering Phone.com:** Highly recommended VOIP software if you are looking for a nice web interface and mobile app with lot of option to configure and change. Also, you don't need to have a physical phone turned on as you can forward the calls to your mobile and call using your work caller id. **What problems is Phone.com solving and how is that benefiting you?** Work numbers are handled by phone.com and also international calls as we have offshore support as well. Also, most of us travel a lot to client place and so we will not be at desk. The mobile app is handy to configure and change all the settings as needed and forward calls, listen to voicemail, etc., ### 31. Poor UI and poor support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Phone.com?** That you can log into it online and customize phone trees. The different hold music options. **What do you dislike about Phone.com?** Almost everything. The interface is not intuitive and is difficult to navigate. You can delete a saved voicemail message without first disconnecting it from the extension. But it doesn't tell you which extension that particular message is saved to, so you have to hunt for it. **What problems is Phone.com solving and how is that benefiting you?** We are receiving phone calls online, which does allow us to access voicemails from anywhere we log in. ### 32. Easy Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Brittani W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2018 **What do you like best about Phone.com?** its set up is easy just follow steps 123 and that is it. **What do you dislike about Phone.com?** I dont have any dislikes about the product. I actually suggest this phone system to my clients **Recommendations to others considering Phone.com:** Use it is easy to use and the cost is just right especially for business getting started not looking to spend a arm and a leg. **What problems is Phone.com solving and how is that benefiting you?** Its easy to use, and I can have multiple extensions for my contractors ### 33. it's not good in app **Rating:** 3.0/5.0 stars **Reviewed by:** Wences D. | Inspector de Seguridad Industrial, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2018 **What do you like best about Phone.com?** is an application that comes for mobil where offers to make calls, send text messages and even manage emails. **What do you dislike about Phone.com?** The application or app for smart phones still lacks a lot, for realiyuna call is almost impossible. **What problems is Phone.com solving and how is that benefiting you?** It is not good app for smart phones. I have not been able to use it completely. He needs to improve. ### 34. phone.com review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Phone.com?** That your able to use a different number each time you call. **What do you dislike about Phone.com?** sometimes the calls don 't come through clear. **Recommendations to others considering Phone.com:** Be sure that your able to get clear calls, if not contact customer service so that they can trouble shoot and get your number working properly. The earlier the better. **What problems is Phone.com solving and how is that benefiting you?** We are able to connect to clients alot quicker. They are able to get access to us quickly with the call back number provided. Beniefts of use include good turn around time on providing products to clients. ## Phone.com Discussions - [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) - 1 comment - [View Phone.com pricing details and edition comparison](https://www.g2.com/products/phone-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+13%3A22%3A32+-0500&secure%5Bsession_id%5D=8a337040-8ccb-44ff-9cfd-b09050397e79&secure%5Btoken%5D=f87cb25022c13bdcfc185305cb8ecd0f306c39f12ace44a907deb08c09edaaf2&format=llm_user) ## Phone.com Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application **Access** - Browser Extension **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Phone.com Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,350 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (203 reviews)