Phenom Applied AI Reviews & Product Details

The most helpful thing about the Phenom is the ability to text candidates. Most people use that as a primary source of communication, so it's good to have that when an email isn't being responded to. I also appreciate the ability to make Alight-branded email templates to send to my candidates, which adds a great aesthetic touch to an otherwise very plain and generic email. Phenom is very user-friendly, which is helpful for those who are not tech-savvy. Review collected by and hosted on G2.com.

There aren't a lot of things that I dislike about the platform. A lot of things I would change are more nit-picky items that would be helpful to me personally. For example, I wish the submitted screenings would automatically filter from first submitted to most recent. I also wish the order of the questions you're reviewing as a recruiter would be in the order that the screening questionnaire was created; helps with the flow of the review. Other than that, no other suggestions. Review collected by and hosted on G2.com.

I like using Phenom Applied AI for FitScore and AI Discovery because it really helps us find the right fit for candidates and determines which candidates we should review first when we have a large applicant pool. It's particularly useful for sorting who might not be a fit and who could be the best fit. I use AI Discovery the most and appreciate seeing candidates in our CRM who could be a fit, as well as candidates who are not in our CRM. The initial setup was automatically added to our account since we've been a customer for some time, which made it very easy. Review collected by and hosted on G2.com.

I think the actual matching could be a little bit better. We have to go in and update the job description for the matching criteria. For the AI, but we still will sometimes get people who aren't the best match. Review collected by and hosted on G2.com.

I like the way Phenom Applied AI fits into different parts of our processes and frees up time for our staff to focus on valuable tasks and build connections with our employees. I appreciate the voice screening feature, which enables 24/7 screenings and the scheduling automation that allows immediate interview scheduling upon application submission. It's great that we no longer have candidates waiting days or weeks to get an interview and they now connect within just two days. Review collected by and hosted on G2.com.

We have had to have a few customizations to help maximize the solution. Review collected by and hosted on G2.com.

I find Phenom Applied AI pretty user-friendly and easy to use for the most part. It helps free up my time for other tasks, so I can focus more on sourcing or strategy rather than admin tasks. I also like that it handles high volume with speed and consistency. The Phenom staff is always friendly and helpful. Review collected by and hosted on G2.com.

Sometimes there are glitches with the voice agent. She will sometimes stall out or talk a little wonky. Occasionally, the agent will be like 'thannnnnkkkkkkkkkkkkksssssssss' and stall out before proceeding. It's more rare but it does happen. Review collected by and hosted on G2.com.

I like that Phenom Applied AI is very intuitive. I think the interface is pretty straightforward and well done, so I don't have to go through a lot of clicks and searches to find the matches. The percentages are right there. I also like that it's color-coded, which makes it a lot easier to see who to contact at a quick glance, like noticing a green checkbox for candidates. It's a part of our natural lives, like red lights and green lights, where green means go. Review collected by and hosted on G2.com.

Nothing at this time Review collected by and hosted on G2.com.

Phenom’s Applied AI has added significant value to our Recruitment Marketing strategy by helping us better understand candidate behavior and engagement patterns. The platform surfaces insights that allow us to personalize outreach, refine our messaging, and connect candidates with opportunities that align with their interests.

From a marketing standpoint, this capability allows us to move beyond traditional campaigns and create more responsive, data-informed engagement strategies. Applied AI helps ensure that the right content and opportunities reach the right audience at the right time, while also reducing manual effort for the team.

Overall, it has strengthened our ability to engage talent in a more meaningful and scalable way. Review collected by and hosted on G2.com.

Phenom’s AI is powerful, but there are opportunities for greater flexibility in tailoring outputs for specific recruitment marketing use cases, such as campaign segmentation, messaging variations, or audience targeting. More controls here could allow marketing teams to further align AI-driven insights with their strategic goals.

The AI-generated messaging and recommendations are helpful starting points, but they often benefit from human editing to align with employer brand voice and tone. Continued evolution in this area could further streamline content creation for recruitment marketing teams.

The platform offers a wide range of AI capabilities, but fully leveraging them can require a deeper understanding of the ecosystem and workflows. Additional guidance, examples, or best-practice playbooks could help teams unlock the full potential of the AI features more quickly.

Despite these opportunities for refinement, Phenom’s Applied AI remains a strong tool for organizations looking to bring data-driven intelligence into recruitment marketing and candidate engagement strategies.

Its ability to connect candidate behavior, job recommendations, and engagement insights helps teams move toward more personalized and scalable talent marketing experiences. Review collected by and hosted on G2.com.

I like the ability to scale our hiring quickly to fit the needs of our clients, which gives our recruiters the flexibility to assist as many candidates as they can. The initial setup of Phenom Applied AI was incredibly easy, and the Phenom team was very helpful in implementing the beta system. Review collected by and hosted on G2.com.

In the interviews, sometimes our AI voice bot will skip and glitch because of small noises, causing it to think the candidate is still speaking. This issue makes it lose the human feel. Review collected by and hosted on G2.com.

I use Phenom Applied AI to increase speed and efficiency. I appreciate that it helps us maintain equity and creates touchpoints with candidates we might not have connected with otherwise. What I like most is the ever-changing innovation that allows us to be nimble and react to the ever-changing healthcare market. Review collected by and hosted on G2.com.

We are in the early stages and are still needing to teach the AI. It took some time and we are still making improvements. Review collected by and hosted on G2.com.

What I appreciate most is how it streamlines our candidate engagement and takes a lot of the manual work off our plates. The AI-powered matching helps us surface qualified candidates we might have otherwise missed, and the automated nurturing keeps people engaged without us having to manually follow up on everything. It's made our recruiting process feel more efficient while still keeping things personalized for candidates. Review collected by and hosted on G2.com.

There are times when the AI recommendations need some tweaking because they don't always align perfectly with our specific hiring needs or organizational nuances. I wish the integration process with our other systems had been a bit more straightforward too - there were definitely some bumps along the way getting everything to talk to each other properly. Review collected by and hosted on G2.com.

Phenom Applied AI stands out for its ability to streamline the talent experience by automating repetitive tasks and providing actionable insights. I particularly appreciate how it leverages AI to personalize candidate engagement, improve recruiter efficiency, and enhance overall hiring speed. The intuitive interface and data-driven recommendations make it easy to identify top talent quickly, which saves time and improves decision-making. It feels like a real productivity booster for both recruiters and candidates. Review collected by and hosted on G2.com.

While Phenom Applied AI offers strong automation and personalization features, one challenge I’ve noticed is that some advanced functionalities require a learning curve for new users. Additionally, integration with certain legacy systems can be complex, which may slow down initial adoption. Improving onboarding resources and simplifying system compatibility would make the experience even better. Review collected by and hosted on G2.com.