It was easy to customize the platform to our event branding. Review collected by and hosted on G2.com.
Sometimes hard to keep up with all the new features. Review collected by and hosted on G2.com.
When we were looking for a virtual event platform for our National Convention, we researched many companies and platforms. Overall, PheedLoop provided the best Admin and Attendee experience that worked well with our budget. Their team was responsive, friendly and supportive during the process. Implementing the system was fast and easy and I liked that we were able to update the event ourselves. The Attendees loved the design of the platform and really enjoyed the gamification. We also really appreciate the built in accessibility area. Review collected by and hosted on G2.com.
The admin area can be a little confusing in trying to navigate and figure out what things mean. Once you are in the system more you know how to do things. Review collected by and hosted on G2.com.
Hello Sarah, thanks for taking the time to leave us an honest review! Optimizing the platform's Admin and Attendee experience is always our top priority, so it's amazing to hear that you found the whole implementation process super quick and relatively easy. It's also wonderful to know that your attendees enjoyed the gamification system, since that's a feature we definitely want to experiment with and further expand on over the next couple months.
We understand that the platform can take a little getting used-to, but just know that our support team is super helpful and always here to answer any questions you may have, especially when you're just getting used to things!
Thanks again for the amazing review, it's so great to hear that gamification and informative booths helped keep your attendees engaged and run a successful virtual event!
The customer service is invaluable. They have "open" office hours twice daily, in which you can not only ask your questions but listen to answers to other customer's questions. I have often found solutions to problems I didn't know I had in this way. Review collected by and hosted on G2.com.
It is still evolving, which is a blessing and a curse. Feedback is intergrated regularly, but this also means there are constantly new features to learn and implement. And knowing what is coming but hasn't arrived yet is a little frustrating at times. Review collected by and hosted on G2.com.
Hey Trinalynn, thanks so much for the honest review! Our platform is always evolving and we're constantly adding new updates and features to our site. Our customers' input is extremely valuable to us and we do our best to integrate their feedback and suggestions into our updates. We're happy to hear that you've found the daily office hours informative, and thanks again for leaving us a review!
No other platform matches what they can offer at this price point. We used the basic virtual event module, event website, and gamification. It saved a lot of marketing/communication staff time. Next time I'd want to use the registration module upgrade, too, to save our finance staff a bunch of time. Review collected by and hosted on G2.com.
There's a steep learning curve, so be prepared to watch a lot of videos and read a lot of articles. However, the help/support article base, the daily office hours Q&A sessions, and the 24-hour email support made it much better. Review collected by and hosted on G2.com.
Hey Shandi, thank you for leaving an amazing review! We work very hard to make sure the virtual event platform is as user-friendly as possible and it's good to hear the live support team was able to assist you! A lot of clients insist on seeing more videos since the platform is so vast and onboarding videos can definitely help a lot. Great to know that your virtual conference was a success!
It is pretty user friendly. I did find a few things confusing and had to contact staff, however overall it was doable for someone like me, with no website experience to set up and run a virtual conference on fairly short notice. I also love the design element of it! Review collected by and hosted on G2.com.
I find that when I make changes, they aren't always reflected in the virtual event when I refresh the page and I have to close it and re-open it. I wish it were easier to add names and ticket types of individuals who register through our own payment system. I had believed it would be a matter of uploading an excel page, but learnt that although I could add attendees that way, I still needed to add them as registrants to assign them tickets. I also think that there could be a better and more comphrensive and searchable tutorial function. For example, Zoom you can google what you are trying to do and it nearly always comes up with step by step instructions and a video to walk you through it. Most times, for Pheedloop it is much more challenging to find that information. Review collected by and hosted on G2.com.
Hello and thank you for leaving us a detailed review! Our platform is vast and we're constantly rolling out new features and updates, so we understand that it can be a little challenging to navigate at the beginning.
We do provide plenty of informational and knowledge-base material on our support page at support.pheedloop.com. It has answers to almost everything relating to the platform, and it even has a search function to narrow down your inquiry to different subtopics. If you are still unable to locate what you're looking for, our tech support team is super helpful and always an email away! We also have daily customer support hours with Live Q&A that you can register for, and get one-on-one help with any specific questions you may have in regards to your event. So there are plenty of resources out there to make use of and help you make your experience with PheedLoop as smooth as possible.
Thanks again for leaving us a review, and we'll be sure to take your thoughts and suggestions into account. Great to hear that you will be sticking with us for the long run. If there are ever any further issues, be sure to reach out, our support staff is always happy to help :)
The platform is very user-friendly, and constantly coming up with new innovations and improvements. Customer service is prompt and helpful. Review collected by and hosted on G2.com.
I wish there was more user documentation to reference. Review collected by and hosted on G2.com.
Very easy to use and to modify to your specific needs. Also the constant improvements and updates Review collected by and hosted on G2.com.
Honestly, not much but if pressed more customization would be great Review collected by and hosted on G2.com.
The ease of use on the backend for our team. It is very user-friendly, and intuitive. So far, we have received great reviews on the ease of use for our attendees and look forward to rolling it out for the rest of our convention soon. Review collected by and hosted on G2.com.
It has been more time-consuming managing the event than we anticipated; however, having never worked on the backend of an event platform in the past, I can't compare it to how much more or less work it would be to others. One thing we would like to see is a welcome email tracking for attendees/registrants like there is for speakers, sponsors, and exhibitors. The transaction fees are also higher than what we were using, which can be rough on a non-profit. Review collected by and hosted on G2.com.
The PheedLoop platform is very robust yet very intuitive to use to set up and manage a virtual event. PheedLoop's customer service is also outstanding and they offer a fantastic array of live and on-demand training sessions to get you up and running in no time. The PheedLoop team continues to add innovative features and new functionality that enhances the attendee experience. Review collected by and hosted on G2.com.
I honestly can't think of any downsides of using PheedLoop. It's a fantastic platform that PheedLoop continues to improve upon and upgrade features. Review collected by and hosted on G2.com.
Great to hear things went so well! Thanks for taking the time to write a review!
Don't forget that PheedLoop is a lot more than just a virtual event platform! As events go back on-site, you'll be able to run everything from check-in, badge printing, lead capture, registration, and so much more alongside all the virtual pieces to create an amazing hybrid experience. We also have a big new product being release in Q1 of 2021 for hybrid events, so keep an eye out for that!
The platform is user-friendly and easy to navigate. Also, generating reports and sending communications to speakers is super simple. Review collected by and hosted on G2.com.
I would have liked to have a second review period as an option for the draft papers. Review collected by and hosted on G2.com.
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When offering both an in-person and virtual experience, how do you forecast in-person attendance with reasonable accuracy?
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