Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Excellent Visibility in PG Activities"
5/5
What do you like best about Backstory?

Ability to view, not only at top level, but at a granular level the pipe generating activities that each rep is undertaking. The additional AI layering is the cherry on top Review collected by and hosted on G2.com.

What do you dislike about Backstory?

The most frustrating aspect of People.ai is the inability to create overall time filters. Each column of data has to be filtered individually which as a user can be super frustrating Review collected by and hosted on G2.com.

Animesh A.
AA
Animesh A.
Small-Business (50 or fewer emp.)
"Excellent intelligence tool but needs to improve its UX."
3.5/5
What do you like best about Backstory?

First and foremost, the customer service of the product. Whenever we had a doubt, the team at people.ai responded quickly. Overall it's a good tool if you work in revenue or sales enablement. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

The UX of the platform, specifically its dashboard and its filter feature when using searcher. Also, there is a delay in the reporting. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Helps me stay on track day to day"
3.5/5
What do you like best about Backstory?

I enjoy seeing where I stack up against my teammates in terms of activities & calls, pipeline progression, and data cleanliness. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

The interface can be confusing sometimes Review collected by and hosted on G2.com.

Dan O.
DO
Dan O.
Mid-Market (51-1000 emp.)
"Very powerful tool with a very detail oriented team"
5/5
What do you like best about Backstory?

The capability to easily track engagement with prospects. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

There are some powerful tools that can be used only in people AI app and would be very helpful to have them on the CRM level. there is a place to improve in the SFDC integrated tools that should reflect an organized view of activities. Review collected by and hosted on G2.com.

Jarrett C.
JC
Jarrett C.
Business Transformation Manager
Enterprise (> 1000 emp.)
"Deal Review, Relationship maps and Account Planning are all Great Products"
4.5/5
What do you like best about Backstory?

Deal Review and Relationship maps were by far the most helpful products. The account planning function is not 100% there yet, but it's on its way and better than not having an account planning feature at all. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

Some minor bugs in the tool that seem to be taking a while to fix. From a reporting and dashboard perspective, account planning insights and data are lacking a bit (meaning the reporting could be better on account plans). Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Great product with flexible configuration"
5/5
What do you like best about Backstory?

People.ai vastly simplifies activity tracking for sales reps - once configured, anything flowing through our email or calendar is logged to SFDC, and associated to the corresponding lead, contact, opportunity, and/or account. Our account team has always been very proactive and more than willing to bend over backwards for us, which is rare to see in many sales tech vendors. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

We do spend a lot of time troubleshooting gaps in the matching configuration - this is mainly due to the original implementation settings, and likely caused by poor explanation of our business processes by the original implementers on our side, but it would have been nice to get this ironed out from the get go so we're getting 100% visibility into important account activity. Review collected by and hosted on G2.com.

Response from Anna Mkrtchyan of Backstory

Thank you for the positive review! Automating activity capture and tracking and freeing up your sales reps' time for revenue-generating activities is at the core of what we do. Appreciate the feedback about your experience working with your People.ai account team!

JL
Jenna L.
Mid-Market (51-1000 emp.)
"Really helps manage time and strategy"
5/5
What do you like best about Backstory?

My favorite thing about People.so is that it takes the guesswork out of if a strategy is being done by keeping me up to date on my reach outs with key secession makers. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

I haven't found anything so far that I dislike. It goes seamlessly into SFDC and provides a clear view of where my time is and should be spent. Very cool

Product! Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"powerful suite of tools"
5/5
What do you like best about Backstory?

The ability to track # of meetings without manual rep logging is something I was missing at previous companies that we now have - it's great. We've adopted many of people.ai's products, including the playbook, scorecards and people maps. It's nice to have everything under "one roof," and the tools were not difficult to onboard. We have a good relationship with the sellers and CSMs at people.ai. We are about to adopt the Account Planning functionality, and I look forward to seeing what lift we get from it. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

The people mapping tool is a little bit clunky. I've used LucidChart before and like that better. The ability to export mutual action plans is fantastic, but limited to pdfs and excel for now (not google sheets). Review collected by and hosted on G2.com.

Liz B.
LB
Liz B.
Mid-Market (51-1000 emp.)
"Great insights and analytics"
5/5
What do you like best about Backstory?

Visibility on team analytics, deal insights and overall ease of use. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

Set up requires you to know exactly how you want it to be implemented, which can be time consuming. Review collected by and hosted on G2.com.

Mahmoud I.
MI
Mahmoud I.
Partner Care Quality Specialist
Mid-Market (51-1000 emp.)
"People.AI Review"
4.5/5
What do you like best about Backstory?

Amazing activity management software that helps in activity and effort management to let you focus on achieving the results. Review collected by and hosted on G2.com.

What do you dislike about Backstory?

so far all is going to the correct direction. Review collected by and hosted on G2.com.