Pendo is both intuitive and robust. You can get value quickly, and still uncover additional layers after using it for several years. Review collected by and hosted on G2.com.

Some of the newer modules lack interconnectivity with the rest of the app, but the MCP is helping to solve that problem. Pendo moves very quickly to improve features in some parts of the platform, but notably lagging in updates to other areas (guide analytics). Again, AI is helping to solve for that. All of that said, their customer-focused mentality makes up for any shortcomings. I literally cannot tell you how many times I have talked directly with their product managers to give feedback. That makes a difference. Review collected by and hosted on G2.com.

I like how easy Pendo is to use. I don't have to know any coding or any of that. I can just go in and start working on what I need to work on. I mostly use it for guides and I think it's really easy to create the guide. Review collected by and hosted on G2.com.

So I guess the first thing would be when creating guides, being able to type directly in the text box rather than the box off to the left. And then the second one would be to organize guides better in the resource center. Right now, if you have a bunch of guides, you can't, like, categorize them with, like, a drop down or anything. You have to go in and create several separate modules. Review collected by and hosted on G2.com.

I use Pendo to quickly understand user behavior and take action in real-time. I find it easy to guide users, gather feedback, and improve the product experience without needing constant engineering support. I appreciate how easy it is to connect user behavior with feedback in one place. I really like the ability to quickly create in-app guides, track feature adoption, and measure impact without heavy setup. Review collected by and hosted on G2.com.

Tagging still requires engineering assistance in many cases, which slows things down. To reduce reliance on engineers adding unique IDs, Pendo could make tagging more resilient and flexible for non-technical users. Allow tagging without needing individual element IDs. Review collected by and hosted on G2.com.

I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo. Review collected by and hosted on G2.com.

Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now. Review collected by and hosted on G2.com.

I use Pendo for work to better understand my customers and how they interact with my products. I appreciate that it lets me know when customers are frustrated or happy. I like all the data insights Pendo provides. We are able to launch guides to interact with our users and take pulse surveys. The help resource center is great, and the initial setup was easy. Review collected by and hosted on G2.com.

better navigation on how to leverage your products Review collected by and hosted on G2.com.

I find Pendo very easy to use and appreciate its capability to integrate with our full tech stack. It integrates well with HubSpot, which we use as our MAP. This integration allows us to customize emails and outreach based on who is and isn't using a certain feature. Additionally, it helps us do a better job with lead scoring. I'm also excited that Pendo is developing Novus, which will solve issues by auto-tagging and updating our guides. Review collected by and hosted on G2.com.

The manual tagging is a pain. We release new features every 3 weeks. The initial setup of Pendo was painful. We purchased it in December, it's now the end of March and it's still not live. Review collected by and hosted on G2.com.

With Pendo, I learn so much about our product and its users, and I love that it covers the entire product with retroactive analytics. I can get all of the answers I need without needing to know all of the questions up front. Review collected by and hosted on G2.com.

The performance of the reports and the designer can be slow at times. It has improved over the years, but would love for it to be even easier and faster. Review collected by and hosted on G2.com.

I find Pendo to be a great start for our team, which hasn't been analytically focused. It allows us to make decisions based on real data instead of just gut feeling. I appreciate how we're now able to understand what users are doing in our product, which helps us identify and remove features that are not being used but are costly to maintain. I like the different capabilities that Pendo offers to keep expanding the product and gaining more insights for better decision-making. Additionally, the initial setup of Pendo was very simple for our team. Review collected by and hosted on G2.com.

Right now we really want to capture user feedback but it is very difficult to capture it with our use case. Review collected by and hosted on G2.com.

I like the convenience of coming to Pendo with a research question and refining that question. Usually, PMs don't know exactly what data they're looking for, so before conducting an entire research project, Pendo is extremely helpful in helping us identify goals and success metrics. I also appreciate how it allows sending messages to customers without developer time and helps understand general usage without having to build an event. Review collected by and hosted on G2.com.

Pendo is complicated because our code base is complicated, so it takes at least a year of commitment to feel confident in speaking on that data. The initial metadata setup is difficult because engineers don't understand that implementation as well and aren't used to testing metadata in Pendo. Review collected by and hosted on G2.com.

Real user data to see how our features are being adopted by users. I've liked the guides. I'm excited about replay Review collected by and hosted on G2.com.

Tagging and segmenting have been very tricky. We found out through many meeting with our own dev team and pendo, that the automatic tags it was selecting were ones that were changing between releases. Our dev team still frequently needs to be reminded to use data-testids that are unique to the element. I'd love to get ai help with that and some of the analytics. I find the funnel and path reports a little confusing to read especially when users end up in the same spot but they appear like the user clicked different elements when really they clicked the same. We are still working on how we want to track deprecated elements. Review collected by and hosted on G2.com.