I use Pendo to monitor end user behavior inside our primary account management platform, which has around 18,000 users. I love using the top features, like the 'time to first use' tool, especially to monitor onboarding of newer clients. The embedded guides are great because they reduce the need for me to ask engineers for help. Tooltips are also handy for offering real-time solutions to potential problems. I really love guides as a whole, and I lean into using NPS for our product status satisfaction score. The dashboarding feature is fantastic, making it easy to share information with partners, stakeholders, and leaders. I also like the goal setting within guides. Review collected by and hosted on G2.com.

I don't love that I can't A/B test if I'm repeating my guide. I'm almost always going to repeat my guides because a lot of times our clients are coming into our platform and they could be pressed for time. I just don't love the idea of only having a guide display once, and I'd really love to play around with some A/B testing, but then I feel like I'm limited because I'm unable to display it more than once. Another thing that I don't love is filtering. Sometimes that filter follows me. Sometimes, you know, area features follow me. Sometimes they don't. Sometimes I'll clear a filter out, and my page is just blank, and I have to refresh it to get any information to load on the screen. I also really with the tagging. I don’t love how I can use the tagging tool with the heat map to get these suggested tags, and they never follow the best practices that Pendo encourages us to use. It would be nice if the tool just did it for me. Review collected by and hosted on G2.com.

Pendo provides an intuitive, well-organized UI that makes it easy to handle analytics and application integrations, such as in-app messaging, in a straightforward way. It also allows you to group metadata into segments, which helps you narrow your focus and target specific customer data more precisely. Review collected by and hosted on G2.com.

Pricing is my biggest concern when it comes to adopting Pendo. For businesses with only a small customer base, their pricing model can easily exceed the budget you’d typically set aside for analytics software.

Their environment segmentation also leaves a lot of room for improvement. In general, they suggest combining dev, QA, and production users into a single bucket, which becomes harder to manage—especially if you need to run custom reports that focus only on production data. If the setup isn’t done correctly from the start, it can quickly become very challenging to maintain and report on accurately. Review collected by and hosted on G2.com.

I really like the replays in Pendo. They allow us to look at specific paths and workflows. The great thing about replays is that they uncover frustration points that we might not already know about. It's not just about saying something is hard to use; if you can actually show someone, it's much more convincing. The clip feature is also helpful because we can quickly show three or four clips in a row related to the same thing. Review collected by and hosted on G2.com.

We're having problems with tagging when using Pendo for Salesforce. Sometimes it's tricky trying to tag in Salesforce. The initial setup was tricky, mainly because of pushing the browser extension while using Salesforce. Review collected by and hosted on G2.com.

I like the interface of Pendo. I really like the guide designer; I think it's fairly easy and fun to use. I also love the hot pink color of Pendo's branding. The guide designer is extremely valuable because it allows us to gather user feedback that helps our product managers make valuable decisions. We can connect with users to help with user retention and satisfaction, and also leverage guides as a way to communicate with users at the drop of a dime. I really like the ease of ability of tagging features, and, the guide designer, so I would recommend it. Review collected by and hosted on G2.com.

For me, there is a little bit of a gap with the analytics and how they actually meant something. It was hard to put myself into a data analytics mind as I don't have a background in that. So I wish there was a little bit more explanation in-app about what the analytics can actually tell you. Review collected by and hosted on G2.com.

I like the flexibility of Pendo. We're able to pretty much do anything that's asked within Pendo, and I don't have to wait for dev resources. It's a real time saver and has helped us out in emergencies. We've had outages where we put embedded guides up and disable certain buttons to throttle traffic. It's great for all things, I think. Also, installing it on other applications was really easy, just needing to copy a snippet, get a pull request through dev, and then launch it. Review collected by and hosted on G2.com.

I wish they'd go back and relook at some of the features that they launched in the past. You know, things like the announcements module are just awful. And I think every customer uses announcements. I don't know why you can't click on the column headers. You can't search. You can't filter. You can't do anything in there. It feels like they fall into that same trap where they chase features and once they get the shiny thing, they move on to the next shiny thing instead of necessarily completing their engineering and adding features in. Review collected by and hosted on G2.com.

I really like how Pendo's event tagging and replay videos offer much deeper insight and context compared to basic web analytics tools. The Leo agent in the Pendo admin and MCP are fantastic because they allow me to ask questions against Voice of Customer (VoC) data. Pendo helps identify what features and content our users access the most and least, and this is essential for comparing against qualitative research. It effectively highlights where users might struggle in the user interface and gives insights on when customers might not be getting the same value from our product. Review collected by and hosted on G2.com.

Implementation across products has been tricky over past 2 years and required regular reconfiguration. Ensuring that visitor ID is the same across products. Knowing when a Pendo app should map to one or many of our product apps. Knowing how to handle a single product that has several URL subdomains has been challenging. Review collected by and hosted on G2.com.

I use Pendo for analytics to understand teacher, student, and admin behaviors and feature adoption on my edtech platform. I appreciate that Pendo gives us visibility into what our users are actually accessing and provides insights into how they are getting there. It helps us gauge feature adoption and provides valuable data to inform future investments and product features. I like Pendo's power; there is such a wealth of information gathered and so many ways to analyze, report, and surface information. Review collected by and hosted on G2.com.

I want more trust in the data that Pendo is pulling and the ability to look under the hood to understand how it got its results. I want stronger filtering capabilities and more flexibility in how far I can drill down into my data. At the moment, I feel very constrained. Review collected by and hosted on G2.com.

I find Pendo easy to use, and I appreciate its level of customization, which helps me be good at my job. I love the segments and guides, as they provide a lot of flexibility, making it easy for me to narrow down populations to track and communicate with. It also makes it fast and easy to get users to get on calls with me and allows me to get quick quantitative and qualitative data. Review collected by and hosted on G2.com.

I think Pendo needs to build out its notification functionality. I'd like to be notified of certain behaviors, like the submission of guide polls, through email or Slack notifications. Currently, I find myself checking Pendo too often during the day because it doesn't notify me when there's something I need to see. Also, while I wasn't responsible for the code setup, I found that tagging had a learning curve. Review collected by and hosted on G2.com.

I like that Pendo is easy to use and the platform is very stable with many use cases. In our company, everyone can use Pendo, and roles like BSAs, POs, and AMs use it for validating, researching, and other tasks. I find it valuable for communications and education, and it helps in improving UX. Specifically, Account Managers find it helpful for validating user feedback when issues need escalation. Overall, different roles within our company can effectively use it in various ways. Review collected by and hosted on G2.com.

Debugging broken guides is not very easy. In our company, we are working on fixing interactions between development and UX (admins of Pendo) in what Pendo refers to, because sometimes there are changes in the app that break guides and tagging. So when I go see our list of guide issues to fix them, I find it difficult to debug. Review collected by and hosted on G2.com.

I appreciate how Pendo allows me to leverage the dashboard to get a heartbeat on my product areas. It helps me validate customer usage, like if users are dropping off at a specific step in a form. Pendo allows us to identify and address these issues effectively by using guides or embedding surveys, enhancing the overall user experience. Once I was shown the step-by-step setup, it was easy to use, even though it was overwhelming at first. Review collected by and hosted on G2.com.

Getting an executive dashboard for leaders where all areas like both mobile apps and browser are consolidated... and the biggest pain point at my workplace is getting clean tagging with people moving areas. It's hard to find what others tagged, so I would love a crawler that cleaned up tags like an aid, so I, as a product manager, can work with the crawler page by page and click yes to tag it, and it automatically tags the page for me and going forward if that product is passed on, it keeps that memory. Also, it's about getting new members to actually use Pendo. Once I was shown step by step, it was easy, but at first, it was overwhelming. Review collected by and hosted on G2.com.