I find Pendo's user analytics and session replay easy to locate, which is really convenient. The session replay feature significantly aids both our product department in understanding pain points and our support team in troubleshooting, providing real value. I also appreciate the easy onboarding and licensing process, with the agent mode being a particularly engaging way to introduce new users to Pendo. Review collected by and hosted on G2.com.

I wish that there was more ability to control credentialing around user analytics--restrict by account, only let certain people see certain dashboards and no more, etc. Review collected by and hosted on G2.com.

I like the visualizations and insights that Pendo provides, as they offer views we wouldn't be able to see otherwise. I also really like being able to survey our customers directly on our site, which adds significant value. Showcasing these visualizations to leadership is another aspect I appreciate, as it helps in presenting data effectively. The initial setup was easy, and I'm excited for the new AI features. Review collected by and hosted on G2.com.

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I really like using Pendo for user guides and in-app messaging. Its user-tracking feature provides great insight into product adoption and how well new features are being received, which is super helpful. I find Pendo to be very user-friendly, making it simple to navigate through its features. The initial setup was very simple, which was a big plus for my team. Review collected by and hosted on G2.com.

I wish there was more customization on the look and feel of the resource center. Review collected by and hosted on G2.com.

I really like how easy it is to get something in front of users with Pendo. Normally, the code process takes weeks to release, but with Pendo, we can build a guide and publish it right away. This makes it incredibly useful and valuable. Review collected by and hosted on G2.com.

We've run into a lot of tagging problems in both Salesforce and the mobile app using Flutter. The initial setup is still ongoing and honestly confusing for me. Review collected by and hosted on G2.com.

I appreciate how easy Pendo is to use, which makes it a great tool for learning and development in our company. It helps us seamlessly onboard and assist our customers and SMEs with our systems. The ease of use extends to the initial setup, which was very straightforward. The seamless workflow supports the overall customer assistance process well. Review collected by and hosted on G2.com.

I'm not a fan of tagging pages for it. It could be easier to use for members that don't have experience with coding. Review collected by and hosted on G2.com.

Pendo it was very usable. It had a large amount of configurability for our platform and portal and had specific configuration based on the types of pages and problems we were solving with the users, for example the funnels. Review collected by and hosted on G2.com.

The initial setup took quite a lot of time, and also the AI product is relatively underdeveloped in comparison to the likes of posthog. The pricing was also incredibly different. Review collected by and hosted on G2.com.

I like how fast Pendo iterates and implements feedback. Their support team is amazing. I appreciate the Pendo guides because they effectively help both adoption and cross-sell/upsell motions in the same sequence if built right. Review collected by and hosted on G2.com.

Tagging and understanding personas of users and the features that matter most to them, this is related to our very old and highly customized enterprise software. Auto tag and auto segment, I want suggestions of how I should be segmenting in something that's so customized across companies customer that I can't effectively do it manually. Review collected by and hosted on G2.com.

I love the AI features in Pendo that synthesize and articulate data instead of just showing numbers and graphs. Pendo Agent Analytics and Agent Mode are all great for putting words to what I'm seeing. Review collected by and hosted on G2.com.

I wish we had more of an onboarding track or workflow. Live workshops to show people just one workflow would be helpful. It's challenging to learn best practices and to know if you're 'doing it right.' Review collected by and hosted on G2.com.

I like the capabilities that Pendo has and its flexibility. I enjoy building modules, models, and appreciate the reporting and analytics capabilities, even though I feel like I haven't really tapped into them as much as I could. Review collected by and hosted on G2.com.

I think it's a very sticky tool. It's kind of hard to build in. It's not intuitive, especially for someone that's not technologically advanced or savvy. It's a little bit hard to operate in the system, and it breaks easily. Learning it was not easy, like, upscaling on it. Review collected by and hosted on G2.com.

I like that Pendo is user-friendly and has lots of built-in resources for using it. The company itself is very great to work with and puts on great events. The initial setup of Pendo was easy even though my software is not very modern. Review collected by and hosted on G2.com.

The OEM reseller platform could use additional resources. I've submitted many tickets for improvements I want made to the OEM platform, but most of Pendo's resources are allocated for the core platform. Also, my software is not very modern, so it is hard to tag pages and features. Review collected by and hosted on G2.com.