--- title: Pendo Reviews meta_title: 'Pendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Pendo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 12 scale: '5' date_modified: '2026-07-12' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Pendo Reviews **Vendor:** Pendo **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 12 ## About Pendo Pendo is Canadian-built property management software for independent landlords and small property managers who want a simpler way to run rental operations. It brings applications, leases, inspections, payments, tenant profiles, and reporting into one platform so you can stay organized and cut down on manual admin. With Pendo, you can collect rent online through secure pre-authorized debit, advertise listings, screen applicants, manage tenant records, track financials, and complete move-in and move-out inspections with photos, notes, and signed copies for your records. Tenants can use the portal to pay online, get receipts, and message you, which helps keep communication and documentation in one place. Pendo is built for real day-to-day rental work, not bloated enterprise workflows. Whether you manage a few units or a growing portfolio, it helps you run a more professional operation with clearer records, fewer workarounds, and more confidence in the way your business runs. ## Pendo Reviews ### 1. Easy to use, intuitive product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Pendo?** To be honest, the customer service and assistance I receive from the team is the best part, but if we are looking at the product itself, it would be the visual representation of tagged features. The surveys were also a huge plus and improved our ability to streamline consistent questions and realize results over time. **What do you dislike about Pendo?** It can be difficult to keep up with code changes that affect features if a developer is not involved. You typically don't know something is broken unless you suddenly start getting no data results. **Recommendations to others considering Pendo:** Having a single tool that allows for surveys, paths, funnels, heat mapping, and segmentation makes it easy to gather and visualize data. Definitely recommend this product to anyone on a UX, Product, or Engineering team. **What problems is Pendo solving and how is that benefiting you?** Data visualization for product team without tapping into development resources. Displaying surveys to users quickly, segmenting customer type, etc. ### 2. Pendo Guides are absolutely incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2020 **What do you like best about Pendo?** My favorite part of Pendo is the Pendo guides system. There are so many capabilities and ways to manipulate it to provide some incredible tutorials to the user and beyond. My favorite feature is the ability to upload my own image as a tooltip. Tooltips in general can be very helpful to convey something hard to explain in only a few words and Pendo makes it easy to create and update. But you can use Pendo guides for polls, announcements, warnings of feature outages, recruiting for user interviews, and beyond. And adding all that with the ability to segment down to specific users really makes Pendo Guides my favorite part of Pendo's capabilities. **What do you dislike about Pendo?** I would love more customization on when Pendo guides show up. I consider it a terrible user experience for a user to start up a software and immediately get notified about a feature or get an NPS survey or whatever else the product team would like the user to know. If I could delay a Pendo guide so that users get it five minutes or half hour into their user session, that would be amazing. I would also love better Pendo guide organization, a folder structure would be great when dealing with hundreds of guides. **What problems is Pendo solving and how is that benefiting you?** Pendo helps solve the problem of user communication. From what I've experienced, users aren't always the best at opening up email, however, they will notice something that's in the software they're in day-in and day-out. Using Pendo guides to reach out to these users and get feedback is really helpful. ### 3. Product Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2020 **What do you like best about Pendo?** The tagging features to help our users. Our users are now able to have guides on our webpages to "guide" them through complex webpages. Pendo also offers great analytics to see where the users are spending most of their time on our website. This gives insight for us to improve our website and the user's experience. **What do you dislike about Pendo?** There is a huge learning curve as the tagging is sometimes quite challenging. **What problems is Pendo solving and how is that benefiting you?** We have a complex application. What we believe the users can do may not be always the case. With the analytics/metrics, we are able to visualize what our application webpages need to improve on. Overall we are able to visualize where the user is having trouble and we can then asses a solution. ### 4. great for product insights! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Pendo?** NPS features, ability to send help docs and guides to users, I really like the ability to tag product pages and features to gather insights on feature use after a release **What do you dislike about Pendo?** I wish we could also have a feedback guide - similar to usabilla so that we can use 1 provider to gather direct UX feedback and where our users see issues **What problems is Pendo solving and how is that benefiting you?** product insights is nice to see what features our users are actually using after we release ### 5. Helps us help our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Pendo?** I like the ability to manage guides in app. Being able to see exactly where you want it to pop up and how it will look is very helpful for us prior to rolling things out. Love the options fo customization as well. **What do you dislike about Pendo?** At times the in app manager can get clunky and it difficult to use the first few times. You do get used to it though **What problems is Pendo solving and how is that benefiting you?** One big problem we are solving is making resources easily available for our user base. We have seen big benefits in self training for our users after Pendo. ### 6. Pendo is great and so are it's people! **Rating:** 5.0/5.0 stars **Reviewed by:** Zack H. | Content Creator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about Pendo?** What I like best is that when I started the people that work at Pendo were insanely helpful! Any problem, big or small, I always had a response and it was always helpful. **What do you dislike about Pendo?** That one of our applications Pendo doesn't work like it does in another one. With that said, I've worked hard by myself and with help from Pendo to solve problems, answer questions, and find work-arounds. **What problems is Pendo solving and how is that benefiting you?** We are getting some long guides out to customers, using guides to convey important messages about operations to keep transparency, and getting our release notes out to customers who normally would miss the email blast we would send. Trying to give a face lift to the application with the resource center to keep a line of knowledge available easily to our customers. I built a way to get to our specific pages help files without have to search using Pendo badges. Customers are having an easier time accessing the knowledge for our application. ### 7. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Pendo?** Quick on boarding, no need to provision users whose usage you want to track, powerful segmentation of data. Great support team. **What do you dislike about Pendo?** Very expensive for startups, not enough documentation **What problems is Pendo solving and how is that benefiting you?** Focused education around features that are less used. Modern form of education around new features released ### 8. User friendly product analytical tool **Rating:** 4.0/5.0 stars **Reviewed by:** Bharti B. | Assistant Manager - product, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2020 **What do you like best about Pendo?** User friendly and good for analytical reporting purpose **What do you dislike about Pendo?** It is costly and has a maintainence and deployment cost as compared to other free analytical tools In the market **What problems is Pendo solving and how is that benefiting you?** Analyzing customer behaviour around different product features and across devices ### 9. Data-driven decisions & actionable tools **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly W. | Principal Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Pendo?** Quickly assess user's actual product behavior to support data-driven decisions & actionable tools such as guides and polls to interact with users proactively and reactively. **What do you dislike about Pendo?** The data refresh for both polls and usage is sometimes delayed making it challenging to know if somethings wrong with my poll or if there's just a delay. **What problems is Pendo solving and how is that benefiting you?** User engagement on many fronts: informing users of new features, changes to methodologies, onboarding, polling users for GDPR. ### 10. I'm a fan **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2019 **What do you like best about Pendo?** The ability to see the track my customers are taking on a daily basis. I like the reporting side of the platform and also excited about using pendo feedback. The ability to see the track my customers are taking on a daily basis. I like the reporting side of the platform and also excited about using pendo feedback **What do you dislike about Pendo?** The walkthrough limitations and guide limitations. Setting up the back end and initial training was a little clunky. I think we were fairly new to Pendo when we joined and feel they were still getting their feet underneath them when we started our ramp-up. Segments and polling - it is not easy to do anything with the data you collect from individual segments with a survey attached. I would love to understand how I can collect or aggregate data from my training surveys to show the adoption of our product. The walkthrough limitations and guide limitations. Setting up the back end and initial training was a little clunky. I think we were fairly new to Pendo when we joined and feel they were still getting their feet underneath them when we started our ramp-up. Segments and polling - it is not easy to do anything with the data you collect from individual segments with a survey attached. I would love to understand how I can collect or aggregate data from my training surveys to show the adoption of our product **Recommendations to others considering Pendo:** If you want to understand your what your customers are doing on a daily basis - this is a great tool **What problems is Pendo solving and how is that benefiting you?** Understanding what our customers are doing . Where they are spending their time. ### 11. Pendo is a useful tool to manage multiple properties with excellent resource for owners. **Rating:** 4.5/5.0 stars **Reviewed by:** Tammy B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2019 **What do you like best about Pendo?** It is an easy-to-use tool, it helps track applicants, renters and leases. I love the ability you have to rate expenses and income properly and report on them. **What do you dislike about Pendo?** There are some limiting functions. Specifically, the bank reconciliation function. Occasionally, some strange things happen, but in the end they are always resolved with the help of the support. **Recommendations to others considering Pendo:** If you need a platform that provides background check services at a reasonable price, generate a rental contract that you can modify with additional clauses, print a contract and sign it electronically, I recommend Pendo. It allows potential tenants to complete their information online easily. Pendo has been very easy to use and configure. **What problems is Pendo solving and how is that benefiting you?** We use Pendo to help our customers be organized. This tool orders the expenses and income of each property. Also the tax time is much easier. I can send files directly to the account. Uploading leases is simple. Easy access if I need to refer or send it to a bank. ### 12. See who has viewed your site and get information to your users faster! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Pendo?** I like that I can target segments of users based on what type of user they are, where they normally go, and even the integrations they have with other softwares and get information in front of them that pertains to their specific setup and usage. I also like being able to see how often features and products are used. **What do you dislike about Pendo?** Segments can be complicated and difficult to design. Finding just the right formula to group the right users is a challenge when its anything other than a basic account. **What problems is Pendo solving and how is that benefiting you?** We have been able to understand our adoption better and be able to be able to get training guides out to our users with speed and ease. ## Pendo Discussions - [resource center](https://www.g2.com/discussions/16090-resource-center) - 1 upvote - [How do I change the badge for the resource center](https://www.g2.com/discussions/16051-how-do-i-change-the-badge-for-the-resource-center) - 1 upvote - [View Pendo pricing details and edition comparison](https://www.g2.com/products/pendo-2019-09-23/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+04%3A24%3A24+-0500&secure%5Bsession_id%5D=261a7f25-e0dd-4a39-ba99-e6c2dfdc817d&secure%5Btoken%5D=571981e4577b5e9c82c760d3ffa50e31bda9c1692e1af95e31db1c1d5a699a19&format=llm_user) ## Pendo Features **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Pendo Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,021 reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - 4.1/5.0 (369 reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - 4.6/5.0 (803 reviews)