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Penbox
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4.8 out of 5 stars
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Penbox Reviews & Product Details

Editadmin
CV
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Penbox?

Reactivity of support

Custom developments

Very good feedback from our clients

Ease of use Review collected by and hosted on G2.com.

What do you dislike about Penbox?

really nothing, all our requests have been fulfilled! Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

Facilitates the collection of documents and information from our clients

automatic tracking Review collected by and hosted on G2.com.

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Penbox Overview

Editedit
What is Penbox?

When your customer interacts with your insurance company or broker office, more than 80% of interactions end up with you requesting additional information or documents. This leads to your customer and employee trying to complete the process with a ping-pong of emails. Our secure platform provides a convenient link that allows customers to easily submit necessary information online, directly from their desktop or smartphone. Penbox doesn't just improve the efficiency of your exchanges with customers; it also ensures compliance with GDPR regulations and helps close audit points. Best of all, our platform can be up and running in a matter of weeks, not months or years. With Penbox, you can expect efficiency gains of up to 50%, as well as an impressive 82% completion rate for forms sent. Not only does this increase productivity, but it also leads to higher levels of customer satisfaction (currently rated at 4.2 out of 5 stars) and improved employee satisfaction. So why waste time with inefficient and outdated processes? Switch to Penbox and see the difference for yourself.

Penbox Details
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Penbox Community
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Product Description

When your customer interacts with your insurance company or broker office, more than 80% of interactions end up with you requesting additional information or documents. This leads to your customer and employee trying to complete the process with a ping-pong of emails. Our secure platform provides a convenient link that allows customers to easily submit necessary information online, directly from their desktop or smartphone. Penbox doesn't just improve the efficiency of your exchanges with customers; it also ensures compliance with GDPR regulations and helps close audit points. Best of all, our platform can be up and running in a matter of weeks, not months or years. With Penbox, you can expect efficiency gains of up to 50%, as well as an impressive 82% completion rate for forms sent. Not only does this increase productivity, but it also leads to higher levels of customer satisfaction (currently rated at 4.2 out of 5 stars) and improved employee satisfaction. So why waste time with inefficient and outdated processes? Switch to Penbox and see the difference for yourself.

Seller Details
Seller
Penbox
Year Founded
2019
HQ Location
Brussels
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Emile F.
EF
Overview Provided by:
Emile Fyon

Recent Penbox Reviews

VD
Vincent D.Mid-Market (51-1000 emp.)
4.5 out of 5
"Easy to use (the solution) and easy to work with (the people)"
Besides the ease of use of the tool and its user conveniency, the Penbox team consists of highly valuable people whom it is very easy to work with....
Read more
CV
camille v.Small-Business (50 or fewer emp.)
5.0 out of 5
"Use of penbox in an accounting office"
Reactivity of support Custom developments Very good feedback from our clients Ease of use
Read more
Michaël H.
MH
Michaël H.Enterprise (> 1000 emp.)
4.5 out of 5
"Quick, Userfriendly, Easy to use"
the Penbox application is Quick, Userfriendly, Easy to use as an end customer. But it is also Quick, Userfriendly, Easy to use as a company when p...
Read more
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0 people requested security information

Penbox Media

Penbox Demo - Personalise request before sending to customer
With our powerful API or easy-to-use UI, you can now seamlessly tailor the requests you send to your customers and ensure that they are asked only the most relevant information, resulting in a significant boost in your completion rates. Our platform empowers you to create a personalized user expe...
Penbox Demo - Embed Penbox in your employees environment
With our versatile Outlook extension, seamless CRM integration, and powerful API, you can easily embed Penbox into your employees' workflow, placing the power of a remarkable user experience right at their fingertips. Whether you're looking to streamline your customer interactions, enhance your t...
Penbox Demo - Boost completion
With our expertly crafted UI optimized for completion, you can now ensure that your forms are completed quickly and easily, with completion rates of up to 82%. Our platform's intuitive interface and user-friendly design empower your users to complete forms with ease, minimizing confusion and stre...
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5 out of 6 Total Reviews for Penbox

4.8 out of 5
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5 out of 6 Total Reviews for Penbox
4.8 out of 5
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4.8 out of 5
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VD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Penbox?

Besides the ease of use of the tool and its user conveniency, the Penbox team consists of highly valuable people whom it is very easy to work with. They are available and think together with the customer about the best solution which fits the needs. They are also very transparent on the status and the progress of the initiatives which makes it easy to follow up and anticipate issues if any. Finally, for them, it is not only a matter of delivering the solution, but also about its adoption rate and hence the success / business results of the solution. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

I had to think about this one, not easy to find ;)

Maybe the look&feel which is quite simple. On the other hand, simplicity is also what we are looking for. Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

Problem: time waste

The solution 'enforces' the principle "First Time Right" by making sure all data needed is captured at the beginning of the process in a structured way to avoid delay in the further handling.

This frees up time of the operational teams which then can spend more time on the real 'business tasks'. Review collected by and hosted on G2.com.

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Mathis M.
MM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Penbox?

We are using the tool we've created on day-to-day basis, and it's perfect. Very adaptable, easy to manage, easy to implement with our system. The sales team with Benjamin, and the dev team with Pierre and Laure-Anne was and still are very professional and have relevant initiatives. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

We don't have anything to add here. The Penbox team is perfect, always available and attentive. They made us interesting and rewarding proposals for our business. We strongly recommend Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

We had problems to constitute the files for our customers and for requesting supporting documents for their loan applications. Penbox gave us the perfect tool for a fair price, and a very good customer support, even for someone who isn't friendly with this kind of development. Review collected by and hosted on G2.com.

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Sebastiaan D.
SD
Performance Management, Change Management and Business Analysis
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Penbox?

The way it lets you create a very specific form to send to clients is very intuitive. Apart from that there is also the sending of files which is totally secure. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

Sometimes it can be a bit tedious whne reporting is needed, but those are features the Penbox team is working on. Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

Secure mailing (GDPR conform) of sensitive information (both medical and salary) Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Penbox?

Penbox makes our work-processes more efficient. Customers notice that your office didn't miss the digital train. They experience Penbox as a tool to transfer documents/data in a very simple hands-on way. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

Can't think of anything. I hope Penbox doesn't start in giving advice... Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

Penbox makes the collecting of data more efficient so we can focus more on advising our clients Review collected by and hosted on G2.com.

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Michaël H.
MH
Manager Claims non Life - Automotive
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Penbox?

the Penbox application is Quick, Userfriendly, Easy to use as an end customer.

But it is also Quick, Userfriendly, Easy to use as a company when programming to tool. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

integration with other platforms could be smoother Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

gathering claimsdata on a more uniform way, streamline the incoming flow and identify attached documents and information Review collected by and hosted on G2.com.

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Penbox Categories on G2
Other Insurance
Other Insurance

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