Pegasystems Customer Engagement Suite Pros and Cons

The NBA designer is something that has helped our org immensely. It is very simple to implement, and has really made our customer support workflows very productive. The low code features have also helped citizen developers like me in creating business rules without any coding. Review collected by and hosted on G2.com.

The UI can feel very cluttered and overwhelming. I really wish the UI was more compact and the information was logically grouped to enhance ease of access. Review collected by and hosted on G2.com.

Best customer experience by providing the relatable interests of user by making better decisions using AI recommendations . Review collected by and hosted on G2.com.

When i have tried cdh we found that it is some what difficult to integrate with other systems and the time for implementing it is high compared to other platforms Review collected by and hosted on G2.com.

ERP Systems and Process flow designs are easier to maintain and build. Automation of the manual processes are great. Review collected by and hosted on G2.com.

Support for the AI and productionization is less compared to similat tools in the market.

Scalability is still the issue when going for a production level builds. Gen AI support and integration is still the big issue. Review collected by and hosted on G2.com.

It provides ootb built in templates where we can easily automate the process as per business needs Review collected by and hosted on G2.com.

Sometimes its hard to integrate with other apis Review collected by and hosted on G2.com.

Simple user interface. Intuitive functionality that connects well to business and customer KPIs. Predictive analytics that is starting to leverage generative AI. Review collected by and hosted on G2.com.

Lack of customization, options, and lack of OOB integration with other platforms. Review collected by and hosted on G2.com.

Pegasystems Customer Engagement Suite provides a set of features. The customization options are improved. Its an established framework, in the industry. Review collected by and hosted on G2.com.

Its user interface lacking in appeal and modernity. This makes it less user-friendly and more difficult to navigate. Review collected by and hosted on G2.com.

The workflow, task, and GUI interface was easy to use and it made the experience better because we frequently used it. Review collected by and hosted on G2.com.

We found that it did not integrate to all API's and did not always have the logic and Out of the Box features of some other tools. Review collected by and hosted on G2.com.

The whole UI of the tool is so simple to use and makes the process of automation smooth. This tool reduces time and makes sales performance efficient. Review collected by and hosted on G2.com.

The size of the application is quite significant. Therefore it lags and shuts down quite often. Review collected by and hosted on G2.com.

The ability to customize and integrate it according to our needs makes it a powerful tool. The customer service is highly responsive ensuring an experience. Review collected by and hosted on G2.com.

The lack of integration often hampers operations leading to unnecessary delays. The systems heavy reliance on scripted responses limits connection with customers Review collected by and hosted on G2.com.

Interactive and easy to navigate. Easy on the options available and the connectivity through for the end customer / business organization. Review collected by and hosted on G2.com.

Not happy with the possible customization available for the user / administrator. Review collected by and hosted on G2.com.