KD

Kevin D.

Commercial Account Executive

Enterprise (> 1000 emp.)

1/18/2022

"Its good"

3.5/5

What do you like best about Pega Platform?

I like being able to review my calls, search sort and find other team member calls Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

UI could be better. It takes a long time to find the calls I'm looking for. Review collected by and hosted on G2.com.

AG

Amit G.

Sr. Vice President

Enterprise (> 1000 emp.)

1/13/2022

"Best solutions for low code, BPM, Campaigns, excellent UX"

5/5

What do you like best about Pega Platform?

Best solutions for low code, BPM, Campaigns, excellent UX

ease of use

great at collaboration Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

getting talent who knows the product is a challenge Review collected by and hosted on G2.com.

KJ

KUNAL J.

Senior Technical Architect - RPA

Enterprise (> 1000 emp.)

11/24/2021

"Kunal Jaipuriar's review"

5/5

What do you like best about Pega Platform?

The low code no code platform which help in better ROI Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Undoubtedly nothing till now as till now it's been a great journey with Pega Review collected by and hosted on G2.com.

UP

Verified User in Package/Freight Delivery

Enterprise (> 1000 emp.)

11/30/2021

"Review"

3/5

What do you like best about Pega Platform?

That it does cases in a quick time Period Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

That it crashes or does not want to save some cases and gives an error message. Review collected by and hosted on G2.com.

CH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

8/23/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"My review on Pega Platform"

5/5

What do you like best about Pega Platform?

It is build for change, integration and UI capabilities, works for any channel with no changes, AI and Marketing strategies , Cloud compatibility. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

The only downside is it is expensive tool and not every or small/medium size client can afford it. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Pega is right tool for BPM and BRE requirements Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Case life cycle management, Rules Engine,Monitor Control Chart etc. It has in built capabilities to integrate almost with any external system and its UI is very advanced that it works on kind o channel like Mobile, Web, tablet and Robotics Integration Review collected by and hosted on G2.com.

TT

Teja T.

Senior Business Analyst

Enterprise (> 1000 emp.)

4/30/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Claims management solution"

4/5

What do you like best about Pega Platform?

Easy to access and scalable solution for claims management. Easy maintenance and minimal training costs than any other solution. Automation workflows are easy to build and way simpler in terms of process. Highly recommend for quicker and faster development Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Need a pega certified developer and deploy the solution . Though most of the functions are out of box it needs guidance from the partner to complete the deployment. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Recommendable solution Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Warranty claims in the automation industry , claims manamgemt in telecom, health and oil and gas. Control unauthorised access claims and faster claim turnaround with detailed inspection and documentation. Review collected by and hosted on G2.com.

AK

Achal K.

Senior Analyst

Enterprise (> 1000 emp.)

12/22/2020

"Strictly Automation"

4/5

What do you like best about Pega Platform?

1. Quick

2. Easy

3. Efficient

What else do we need as an Automation User? Absolutely on target of business needs. This makes claims management a far easy process. Maintenance and training cost is minimal and considering the benefits of the Software HIghly recommended.

The workflows can be well developed and in accordance with rules. With few months with Pega, you can do a lot with this piece of Automation expert.

Did not find any issues like system break or system crash. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Not a plug and plaything. Need proper Pega certified team or developers so as to get things configured properly.

Pega has its community wherein developers can go and check things but still, there is a whole lot of room for improvement. Deployment needs to be made simpler and needs to be done as part of out of the box functionality. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

This automation is one of its kind where it captures your business requirement. Efficiency makes it easy for any claim management process to be faster. Considering support provided by Pega we can have the best configurations in place. Automation can be run as part of predefined rules or we can say Rule-based automation which is rare.

Surely take help from certified pega partner or developer to deploy things on-prem. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

organizations use it widely for Claim management processes and all sorts of reimbursements.(internet, travel, mobile bills etc.).

Pega was played extensively in managing all types of claims in this pandemic. Users working remotely were much happy with the process and its ease of use. Review collected by and hosted on G2.com.

AF

Alex F.

Mid-Market (51-1000 emp.)

12/15/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pega, a great business enhancement for any company who wants to leverage Resources"

5/5

What do you like best about Pega Platform?

I am a pega developer and I can say it's friendly, there are tons of out of the box features which make the development much easier and faster, I also like the adaptability of the system towards the Business logic. also the organized way the code is stored and not only that but the implementation of deep unit testing makes the applications really robust and bullet proof. the interface is very clean and graphics are very modern and make the software look fancy and friendly. one of the top benefits that can see as a developer is the reusability of already configured properties and functions, that allow you save huge amounts of resources and effort. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

environment can become slow at some points, but overall I think the area of opportunity for pega will be the way it gets compiled in different browser versions, we have found some issues in regards of older versions displaying bad sections or even displaying error messages, since some of the companies are just merging to new systems like pega, compatibility should be taking into consideration as an enhancement. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

My recommendation would be that I do consider pega as one of the best solutions in the market, and if you are just curious of learning how to develop on pega, the certifications available are of great value. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

I'm currently working for a bank and they are trying to solve the customer service and sales department, we have already implemented the automation process for customer service, file complaints, Sales, Leads. these have a huge impact in the way the business logic is implemented and beneficial for the organization. Review collected by and hosted on G2.com.

VS

Vikrant S.

Technical Specialist

Enterprise (> 1000 emp.)

5/29/2021

"Claim Management no more difficult to handle"

4/5

What do you like best about Pega Platform?

If your organization faces difficulty managing the claims, then Pega Claim Management will be the right solution to your problems. The workflow development is a bit easy to develop & understandable to users. Faster & easy to automate claim management solution. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

You require Pega competency to develop the solution. Pega has a community where you can ask questions, but still, there is room for improvement in it. Review collected by and hosted on G2.com.

KS

Kapil S.

Technical Program Manager

Enterprise (> 1000 emp.)

5/27/2021

"Pega Product review"

4.5/5

What do you like best about Pega Platform?

Pega is a complete BPM cum CRM product built and designed keeping today's business in mind. Extremely optimized for various industries and highly scalable. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Nothing much to dislike but i can support system can be improved a bit. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

I would highly recommend Pega for bigger organizations where there are lots of repetitive processes. Great industry offering too. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Pega, apart from base product, comes up with several industry frameworks in Banking, Insurance, Telecom, Healthcare, Government etc. These frameworks are well tested and established and ROI is quite fast. Review collected by and hosted on G2.com.