UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

7/6/2022

"It is good!"

2.5/5

What do you like best about Pega Platform?

It was easy to understand and use the conversational analysis tools. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

I had trouble connecting my favorite systems to Qurious. Review collected by and hosted on G2.com.

AM

Ashwani M.

Lead Consultant

Mid-Market (51-1000 emp.)

6/7/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best BPM tool in the market"

5/5

What do you like best about Pega Platform?

Nowadays Pega is promoting low-code development through App Studio, which helps citizen and professional developers to create an application quickly. Constantly Pega has been implementing new technologies to become a more strong BPM tool in the market. Pega has come with new concept like DX API, Cosmos in the newer version of the Pega 8.x. There are few other rules which increase the performance and productivity of our development like Data Flow, Job Scheduler and Queue Processor and so on.

The best feature of the Pega is Case Management which helps business users, citizen and professional developers to capture a high-level requirement and work together to create a case life cycle. They can create an application in a short span of time and can progress the development through agile methodolgy.

The best thing Pega has introduced a Component and Component application after Pega 7.2. It helps to use as a plug and play application (built on application concept) in one or more applications based on the business requirements & specialization. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Course contents are very lengthy. They should explain course content in details with the help of images and videos. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

I have been solving all business problems like Reporting issue and background processing and data migration from legacy systems to newly-built applications and application slowness. I also go through application logs and use monitoring tools (like AES and PDC) to see the alerts and errors in the log and fix those issue in the Pega to improve the application performance. Review collected by and hosted on G2.com.

AP

Akshata P.

Associate Technical Consultant

Enterprise (> 1000 emp.)

8/19/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Solution for Claims Management (Pega)"

4/5

What do you like best about Pega Platform?

Pega Claims Management is best solution to manage claims if you have any problem in managing the claims. Its benefits are high and maintenance cost is low. Its very easy to use and very Efficient. Accesibility and scalabilty is great for management of claims. I will recommend you to use this if you want to do quick work. Its very useful for Insurance Sector. In this we can easily integrate the things. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Your team should be Pega Certified. We need to take help from others for deployment as some things are OOTB.

You must have someone from Pega Team to help you to develop the solution. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

I am recommending this to everyone because it helps us to manage our claims of the Internet, Mobile, Travel, Medical insurance easily.

In less time and less maintenance, we can use this. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Time should be less to claim the Insurance for users. It's beneficial for those who are working remotely. Our Organisation is using it for managing claims of Travel, Mobile bills, Internet Bills, Medical Bills, and many other things and also for reimbursement purposes. We can use it for claiming our insurance in less time. Review collected by and hosted on G2.com.

ST

Shivansh T.

Trainee

Mid-Market (51-1000 emp.)

5/29/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pega Infinity your shot at exploring new possibilities"

5/5

What do you like best about Pega Platform?

It promotes reusability i.e. you need not configure things from scratch.

Pega is a low code app builder that allows you to design and deploy applications faster than traditional approaches; you need not be a coding expert, but you can still use this platform. I love it because of its time efficiency, easy customer dealing, and business process management. Report management provided by the Pega platform is one of its best features.

Using Pega helps you automate the work that ultimately leads to better functioning and efficiency of the application. As it provides faster development, the organization saves time and has a good share of profit. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

There is nothing to dislike about the Pega platform; it gives you a chance to explore endless possibilities. Still, sometimes you may encounter low response time from the cloud, which can take

more time to configure the requirements which may cause error or conflicts in the functioning of the application.One of the major dislike was that it does not provide integration capability like its competitors.As it is a costly tool so small scale companies cannot use it. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Easy to learn; if not having prior knowledge of coding, you can still use the platform. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Pega Platform provides easy requirement gathering from the business user, which leads to low conflicts at the time of development; it drives through intelligent automation, is scalable, easy customer relationship management, and on-time deployment of the project.

It provides a functionality of delegation through which Business users can make small changes in their application rather than contacting the company to do it. Review collected by and hosted on G2.com.

PK

purva k.

Software Engineer

Mid-Market (51-1000 emp.)

3/10/2022

"How to customize the getContent acitivity?"

4.5/5

What do you like best about Pega Platform?

It's a low code platform and easy to use to develop the application in the minimum time period. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

It is a little expensive compared to other tool Review collected by and hosted on G2.com.

II

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/25/2021

"Pega claims management"

5/5

What do you like best about Pega Platform?

Pega claim management is a easy tool to work on tickets, while working on claims it gives detailed information in a comfortable interface. Very user friendly tool to complete the day to day task. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Little hindrance while opening multiple tickets, however they continuously working on the updates to fix the little bugs. Also we can open only minimal number of tickets at a time. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

This tool is user-friendly and able to complete the task in a short period of time Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Claims filed by the consumers, with pega it gives me complete details of the customer/consumers. With the provided activities on the consumer account which helps to gather complete information to work on a ticket. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/2/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Software to crush business complexity"

5/5

What do you like best about Pega Platform?

Amazing software. In little time we can build complex business solutions. Same solutions we can then move to Chatbot, etc. It is equipped with AI & other latest technologies. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

PEGA support is very poor. Whenever we get stuck in development phase solution is awaited for many weeks from Pega team. Certification cost is vey high. Also currently it's difficult to get a PEGA developer. Review collected by and hosted on G2.com.

PS

Pranay S.

Assistant Consultant

Enterprise (> 1000 emp.)

12/28/2021

"I have been working into PEGA platform from last 6 years. It's a powerful features tool."

5/5

What do you like best about Pega Platform?

New application from scratch, MVP can go live within 90 Days. Ease integrations and application development increases 7 times faster compared to java. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

No dislikes till now in my pega carrier. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/28/2021

"One of the best solutions for claims"

2.5/5

What do you like best about Pega Platform?

I used Pega Claims Management while working for North Carolina Medicaid. My job was to handle any pega claims hung up in the system for errors and and any claims pending that were past their adjudication date. I liked that this system allowed me to keep track of any claims that came in, and was easy to filter out any issues. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

My use of Pega Claims Management was brief and didn't have too many errors or hang ups. Review collected by and hosted on G2.com.

AB

Andi B.

Lead Research Engineer

Enterprise (> 1000 emp.)

6/15/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Perfect system to orchestrate complex business process and integration"

4.5/5

What do you like best about Pega Platform?

- Layering structure and asset resuability

- There is almost no limitation in term of flexibility to configure any business requirement

- You can define your own portal, ui, style, component, field, validation, data structure

- Complete training material available

- Complete development tooling, debugging and deployment

- Long term compatibility. Your 8 years old pega code might still work in the latest pega platform Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

- Current generated UI is not lightweight.

- It is not fully adopt microservice architecture and cloud native. It is very important to have horizontal scalaibity, which curently exists but limited by database resource

- Mobile application is not suitable for heavy customisation

- Can't run DataFlow as dedicated cluster, without any dependency to existing cluster

- No native integration with Big Query or Snowflake for CDH

- Reporting engine is using the same engine with UI Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

- Orchetsration complex business process, such as complex sales process, credit card disputes. We can define our process, lets pega handle all things related to workflow, such as SLA, assignment and approval,

- Loan origination process, combining multiple flow, involving multiple roles, integration with registry, credit bureau, core banking system, scoring engine, frontend application using Pega Platform Review collected by and hosted on G2.com.