GM

Ganesh M.

Senior Consultant

Mid-Market (51-1000 emp.)

4/5/2023

"Process flow design"

4/5

What do you like best about Pega Platform?

Methodology to understand the step for each stage Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Required more training on each process or module Review collected by and hosted on G2.com.

AS

Anish Kumar S.

Senior Software Engineer

Enterprise (> 1000 emp.)

4/5/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"great api integration"

4.5/5

What do you like best about Pega Platform?

great support and easy to integrate, scalable and large community for helping Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

taking time for deployment and lag in ide Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

4/27/2023

"Pega PRPC BPM"

4.5/5

What do you like best about Pega Platform?

User friendly. most rich features among BPM Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Expensive as compared to many of the open source competitors Review collected by and hosted on G2.com.

SB

Samuel B.

Sales Development

Enterprise (> 1000 emp.)

7/10/2022

"In short I dont really use it much"

2.5/5

What do you like best about Pega Platform?

I like how it brings much of what I need to do in the day to day right to the table. It is an easy workplace. I like the fluidity of it and how hands on it can be Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

I wish I had more access to all of the tools. I dont use it a ton, but want to learn more. I believe it can be used with what I do more. Just need training probs Review collected by and hosted on G2.com.

WG

Winter G.

Marketing Influencer Coordinator

Small-Business (50 or fewer emp.)

3/14/2022

"Great Software for Co-Browsing"

5/5

What do you like best about Pega Platform?

This software is really helpful for customer service. If a customer needs help or has a question, we can immediately help them with cobrowsing. It is safe as well and you don't need to download anything. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

I haven't found anything I dislike about the software so far. Review collected by and hosted on G2.com.

EF

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/17/2022

"Slightly expensive"

3.5/5

What do you like best about Pega Platform?

Out of the box features of case flows, reporting, sla, openspan bot, integrations with most of the cloud applications like DocuSign, AWS services etc ..

One click mobile app conversion. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Lack of good ui, customisation is an issue, cost and producing is on thehigher side .

Pega support is not that refined. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Can solve a lot of use cases for business....but need diligence in deciding where to use it. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Automations of manual work

Building automation suites including portals hosted on pega.

Mobile apps for the desktop applications etc .. Review collected by and hosted on G2.com.

DL

Dan L.

Sales rep

Enterprise (> 1000 emp.)

3/1/2022

"Love it Here!"

5/5

What do you like best about Pega Platform?

I like the flexibility that the program gives me to do my day-to-day when it comes to working in the Tech SAAS space. I also know that a ton of colleagues have also benefited hugely as well Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

I didn't dislike anything if I'm being honest. To speak candidly, you guys really nailed it! Review collected by and hosted on G2.com.

NS

Nishtha s.

Sr Marketing Admin

Mid-Market (51-1000 emp.)

10/4/2021

"Easy To Build Marketing Programs to Get Desired Response"

5/5

What do you like best about Pega Platform?

Pega Marketing is a customer engagement platform that helps businesses maximize the value of every customer. Pega Marketing breaks down the barriers that separate marketing, sales, and service teams with a single solution that’s easy to implement, simple to use, and flexible to grow. It helps drive customers down our business sales funnel so we can nurture them through purchase, beyond loyalty programs, and on to recommend others. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

It is good marketing software for business. No issue was faced in using Pega Marketing for our company. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

It is the best marketing software that has the ability to increase conversion rates and optimize marketing programs. Clients can manage and streamline their processes, saving them time and money. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

We specialize in creating modern marketing programs that can run in an omnichannel environment. We can increase our conversion rates, keeping customers engaged with our company for years to come to maximize marketing programs. Maximizing Customer is a complete suite of marketing tools to help us improve the engagement, conversion rates, and average order value at our business. Pega Marketing caters to all modern channels, including social media, emails, text messages, and more. It has a unique approach to omnichannel marketing that provides a variety of ways to reach new customers. Pega can help to maximize business marketing efforts with modern marketing tools and strategies. It offers all the necessary technical services to make sure our marketing is engaging and effective. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/17/2021

"Top BPM tool in the market"

4.5/5

What do you like best about Pega Platform?

It has easy to use tools and low code development environment which makes it very easy way of developing an application.

The upcoming requirements can simply be developed easily and a well developed product can be delivered to the customer in no time. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

The pega platform as a whole is competing with the popular used tool like Salesforce which is very popular among the industry people.

Also occasionally documentation issues were faced by our team while developing an application in the new version.

Few functionalities were not fully supported than the previous versions. Review collected by and hosted on G2.com.

SC

Sai C.

Consultant

Enterprise (> 1000 emp.)

12/16/2021

"Good BPM tool"

4/5

What do you like best about Pega Platform?

1. Customer Support.

2. The Clipboard where all the customer information can be seen.

3. The Navigator tool which shows the flows or path followed to reach a certain end status. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

1. The application developed using Pega was slow though it improved after the version upgrade.

2. Difficult to implement Pega in the Agile model.

3. Application needs a significant amount of CPU power to run meaning higher ROM & RAM which increases cost. Review collected by and hosted on G2.com.