Helpful staff, great features, clean UI. Review collected by and hosted on G2.com.

Sometimes so many features overwhelming. The deeper functions could be a more forthright and step by step user friendly. Review collected by and hosted on G2.com.

Payment processing is easy

The automated tasks, once configured, save me a lot of time

I like the integration with Google calendar Review collected by and hosted on G2.com.

We need a better way to blackout dates on the calendar. Right now, I need to do them 1 day at a time which is cumbersome, especially when we have a 3-4 month period where we do not run our tours.

We need a way to blackout parts of a day. For example, if I want to block out a morning or an afternoon but not the whole day, I don't think there's a way to do it.

Rescheduling activities to a different date or time is cumbersome. Also, when we reschedule or cancel an activity, notifications are not sent out to the guide assigned to the activity. This bug needs to be fixed. Review collected by and hosted on G2.com.

Onboarding staff were nice and it was easy to like at first. Review collected by and hosted on G2.com.

They sit on your booking funds and won't pay out until several days after the booked activity date. This wasn't disclosed and I found this out after the account was set up and bookings were made. After all this work setting up the account I am now moving on to another service provider. Review collected by and hosted on G2.com.

Scheduling and prepayment are simplified making sure you aren't showing up to an empty classroom for no-call, no-show days when students had previously payed day of events. In my area of business, this is extremely important, as students who do not pay ahead of time, tend to not show up. Review collected by and hosted on G2.com.

You do need to invest some time to get all of the system working for you... especially ensuring automatic emails/communications go out correctly... there is a little difficulty when dealing with customers who have inccorectly reported charges as fraudulent... though Peek has instituted remedies to alllow for chargebacks to take place. Review collected by and hosted on G2.com.

I was able to implement my online reservation calendar within the timeframe I needed. My onboarding specialist was FANTASTIC and consulted her colleagues regarding some unique scheduling needs with my business. Their solution is working quite well for me.

I believe my quick success was rooted in my clear vision and understanding of what I needed and prior experience. Any person evaluating a 3rd party software should have a clear and translatable concept with detailed inventory/add on needs, including text/content/pics in the onboarding process. Don't wait to compile that when you sign up, you'll be behind the ball—your best chance at efficient and exact development of a system is in that short on boarding time. Relying on the next level of support to make significant changes will likely be less personal and take longer, but that is the name of the game with this type of tech implementation to your website. One-shot - get it right! Review collected by and hosted on G2.com.

I would like to see better functionality on the app regarding blackout dates and the ability to modify them for rentals. Review collected by and hosted on G2.com.

Our rental operation is a little bit completed with multiple products and seasonality, prices, and mix-n-match options. This tool works quite good and any trouble setting it up is a phone call away! Quite an efficient service and customers love it because they can self serve and let me do my business. Review collected by and hosted on G2.com.

Sometimes I ask for features that are not in the system. Although, most of the time they have a workaround. There are some features in the "Product Activites" section of configuration that I wish were also in the "Product Rentals". But none were show stoppers and the tech folks provided satisfactory solutions. Review collected by and hosted on G2.com.

Easily adapted to suit with our business operations - we've never needed to change how we do things to fit with Peek. A comprehensive suite of services and easy for our non-computer staff to understand and use. Review collected by and hosted on G2.com.

Sometimes hard to keep on top of the new features that are regularly introduced. Review collected by and hosted on G2.com.

I really appreciate the support I get when I have issues. I like the options and versatility of the booking system. The app is great. Review collected by and hosted on G2.com.

I have been having issues with the waiver links. Some clients will go to sign the waiver and the link does not work. I would also really like to receive the actual booking confirmation email that gets sent to clients vs an automated one that doesn't reflect the actual email. That way I can be sure that the email being sent to clients is correct. Review collected by and hosted on G2.com.

Peek allows you full flexibility when setting up complicated rental parameters. Different machines on different days at different times Etc Review collected by and hosted on G2.com.

The beginning usage was somewhat of a mess but they have really worked hard and text all of the bugs Review collected by and hosted on G2.com.

Guest can book easily from our website with widget Review collected by and hosted on G2.com.

Would like a 20% group of 6 or more auto gratuity Review collected by and hosted on G2.com.