I have been with Peek for several years. It was VERY easy to set up my Tour business, with multiple options. Review collected by and hosted on G2.com.

It doesn't do everything that everyone needs - but it can be pretty customized. Review collected by and hosted on G2.com.

It's very to use for customers booking rentals. Review collected by and hosted on G2.com.

I wish there were more customizations available as we allow early pickup and late drop off. I wish that the calendar for rentals going out each day was a little clearer. The interface could be streamlined a bit for employee use as it requires several trips back and forth to take deposits and assign equipment numbers and extra equipment customer is taking. Review collected by and hosted on G2.com.

We rely on Peek Pro to handle our scheduling. Without that feature, we simply would be lost. Review collected by and hosted on G2.com.

There are some features that we don't need. It would be nice to be able to tailor our menu to just the features we use. For ex: we don't use rentals. Review collected by and hosted on G2.com.

Peek is extreme helpful, with a lot of options to combine. Review collected by and hosted on G2.com.

Right now I dont have any problem at all. probably we need more languages into the system, because not everybody into the organization speek or read english Review collected by and hosted on G2.com.

The calendar booking widgets that you can put on your front page are easy to install on the page, and they look good. From a customer purchase standpoint, they raised our ticket sales. Review collected by and hosted on G2.com.

If you have locations in more than one time zone, you're going to have to split them up into different accounts and there's no way to look at all your sales in one place. As a payment processor, they're not as robust as Stripe and if you have to do a return they will make you pay for it with a credit card and even charge you a transaction fee on that return! So, don't use them as a payment processor if you already have a relationship with Stripe. If you are moving to them from a previous ticketing agency, double and triple check the reservations to make sure they are all in there or you are in for a bumpy ride on your first month. Review collected by and hosted on G2.com.

The support team is super helpful and get back to you in a timely manner. The set up was super easy. They pretty much did everything for me. I no longer pay a percentage every transaction. Review collected by and hosted on G2.com.

You can't make one time invoices easily. You have to add a time slot and add a item to your main list before you start the invoice just to add them on...instead of just adding it on the invoice/booking while your in add booking. We offer custum tours so this makes it difficult and is time consuming...it would be nice if you can add one time fees to invoice and change start times Review collected by and hosted on G2.com.

The peek pro interface is very versatile. We use it in every aspect of our bookings and have added online booking, etc.

Support team is very responsive and helpful. Review collected by and hosted on G2.com.

It would be great to have a combined activity and rental equipment pool to add more cohesiveness to our products. Having the ability to customize "waivers" for each booking would also be a help. Review collected by and hosted on G2.com.

Very fast and easy to manage equipment and black out dates. Review collected by and hosted on G2.com.

Would be helpful to have the ability to manage set dates for holidays as opposed to splitting seasons accordingly. Review collected by and hosted on G2.com.

The variety of features that help tour operators drive direct sales, such as the easy-to-use widgets, bundles, add-ons and abandoned shopping cart follow-up emails. Review collected by and hosted on G2.com.

I believe Peek should focus on creating more API connections to OTA and agencies, similarly to some of their main competitors. Having a wide distribution network is always a plus. Review collected by and hosted on G2.com.

The software is easy to use but dynamic enough to cover many different product options. Peek continues to grow and improve their system to keep customers experience smooth. Review collected by and hosted on G2.com.

The activity side of Peek offers more functionality than the rental side. There have been many wonderful improvements over the years but rental seems to lag over activities Review collected by and hosted on G2.com.