This booking platform is easy to use and the support is amazing. When you sign up for Peek you will receive an excellent training session. If you need more training or have questions they have you covered. When a guest books through Peek, they will receive a confirmation immediately and then a reminder confirmation the day before. After the tour, they receive a thank you letter and the opportunity to evaluate their experience. These comments are made available to review and the best comments are posted so people can review them when considering a tour. Love Peak! Review collected by and hosted on G2.com.

I have no downsides because this company is a perfect fit my tours. Review collected by and hosted on G2.com.

There's an abundance of features for most any configuration. Review collected by and hosted on G2.com.

Experience with customer support is so-so. Waited over a week for a callback that never came, even the support rep admitted the feature should work as we thought it did. Turns out it doesn't. Email/ticket support takes 24-48 hours. Chat is generally good but most of the time the answer to our questions is no. Feature requests exist but like most companies they work on a most requested basis, which makes getting features like store credit that applied to add ons (instead of just the main product) almost impossible.

A way to internally create gift cards would also be nice.

Also, they follow a convenience fee price model, so if your business pays part of the fee you end up paying far more than a monthly software, or if you have your customers pay they get charged a lot of extra money for booking online. We dislike this model and would rather pay $100/month flat than a 6% fee (not to mention CC processing fees). Review collected by and hosted on G2.com.

Our orientation coordinator was very helpful. The program looks sleek. For most of our guests, it has been easy to navigate. The company seems interested in improving features based on our suggestions. It works perfectly for standard public (non-member) reservations. Review collected by and hosted on G2.com.

The member function is new and has room for improvement. I understand that is in the works, and I hope they'll take our suggestions for feature improvements quickly. Some of our members are computer-challenged, and we need to make it as easy for them as possible. I'd like to be able to enter members in myself and update their information once it's entered. I also want the option to add-on services to the membership. We've had a few glitches where members have trouble making reservations. Review collected by and hosted on G2.com.

Peek Pro has a great set of tools that will make your life easier. They are always looking for ways to improve their platform. And it is undoubtedly one of the top booking platforms you can find. Review collected by and hosted on G2.com.

Since Peek Pro launched the company has grown really fast and the personal and tailored attention they used to have is no longer there. However, you can be sure they are improving each day their software and know the industry's needs, so as much I would love to still have the very personalized attention they had in the past, I completely still like their improvements and work. Review collected by and hosted on G2.com.

I've used a few different booking software packages over the years to run our photography business and Peek has been our favorite. The back-end is very easy to use and taking addon payments from customers after the shoot is also equally easy. They also clearly are studying the overall booking workflow and I've never had a complaint from a customer that something didn't make sense or it didn't work correctly. Review collected by and hosted on G2.com.

I'd like if the back-end accounting section was a bit better to be honest, especially for reconciling end-of-year numbers. Review collected by and hosted on G2.com.

It has an excellent visualization, so easy to understand, find bookings, and make changes very quick. The support we have from Peek is great too! Review collected by and hosted on G2.com.

Sadly they can't connect with our system, so I have to update the availability every day, It´s impossible to have this 100% updated because we are selling in other ways all the time, and we have to deny many booking requests from our clients. Review collected by and hosted on G2.com.

1. We like how easy and userfriendly is Peek Booking Flow on the website for customers

2. Like the Peek app. It needs some improvements but still cool to have access to all information from the phone

3. It works great with big equipment inventory Review collected by and hosted on G2.com.

1. Sometimes new updates happen on weekend and the website booking flow/app doesn't work for 1-2 hours. It will be great if it can be happening on weekdays when it's not that busy

2. App Rentals part can be updated a little more, so it will be showing how many boats customers have

3. App Rentals par"check out" process needs some improvments Review collected by and hosted on G2.com.

Having a platform that allows for online booking for customers that is also flexible to small business needs is an excellent and new tool. My company is still a bit new to online booking, which has greatly opened our potential customer base to now include those who rather booking online. Review collected by and hosted on G2.com.

The dashboard can be a bit confusing to navigate and going into the reservation calendar, it always defaults to the date range of the last time you were in, versus the current day or week. Review collected by and hosted on G2.com.

The most helpful thing is able to blockout my calendar and customize it to me and my business needs. Also the abandoned booking feature has helped me keep track of customers and has made it possible to gain some of those sales. Review collected by and hosted on G2.com.

I don't dislike anything about Peek, but a suggestion would be a better way to block off time especially when it comes to certain times throughout the day rather than the entire day. Review collected by and hosted on G2.com.

It is a straightforward system to run once implemented. It is very feature-rich and includes lots of functionality that we haven't even started to use yet! It covers all the needs of our rental business and more. Review collected by and hosted on G2.com.

The workflow/user interface could be more simplified - there are sometimes too many options. It would be nice to streamline it a bit, especially for checking in and returning customers. Review collected by and hosted on G2.com.