They take care of every aspect of booking. They make sure to only offer times when it is available, provide confirmation and follow up emails automatically. They even send emails to people who started a booking but didn't complete it Review collected by and hosted on G2.com.

They are still making somewhat major changes to the software which comes with kinks they have these great features they are working on but I have no idea when the promised features are planned to be released. I have also experienced a few bugs with the software and when I created a help ticket they said they are aware and they are working on it, without telling me it is expected to be a week, a month, a year before it is fixed. Review collected by and hosted on G2.com.

I like using Peek Pro because it is easy to use, if I have any doubts or questions I can easily contact customer service. And what I like the most are all the options it has for marketing, like coupons and Peek.com where I can upload my tours to their page without a review fee, they only charge the commission, it's like Tripadvisor but without the review fee.

If the client had a problem booking, you just contact them and they resolve it in 5 minutes. Excellent customer service.

I was with Fareharbor and they didn't attend to me, I had to send an email for them to respond. With Peek it's much easier with the Chat option, they are very kind and patient. I recommend it. Review collected by and hosted on G2.com.

It is not so well known in Mexico for Mexican tourists, although it is known to North American and European tourists. Review collected by and hosted on G2.com.

The best part about Peek is that our customers can easily make a booking; you get notifications on all your devices besides the emails. We have been offered many booking systems, but this definitely work with our needs. Review collected by and hosted on G2.com.

The main thing we do not like very much is that the customers cannot cancel themselves, and they have to contact us to make the cancellation; however, compared to other platforms, this does not affect our ranking. Review collected by and hosted on G2.com.

I like the credit card processing as well as the calendaring and built in APIs. Just everything is easy to manage and they offer telephone support where everyone at Peek is super awsome! Review collected by and hosted on G2.com.

There isn't much to dislike about Peek. I've been with Peek for around 5 years now and I can't say I've had any issues. It would be nice if they would offer tour operators to sell merchandise. I'm currently adding my merch as an "anytime" sale on my calendar view and that can be confusing for customers. Review collected by and hosted on G2.com.

Peek Pro is super easy to use and view pertinent information. The ease of making changes to a booking or a guest profile makes it very user-friendly. The UI is really easy to navigate. Review collected by and hosted on G2.com.

Often the base price is changed when making an edit based on business rules, so this would be great to fix so it didn't require as much user insight and manual fixes. As well, I would change the display for the weekly schedule to show spots booked vs. spots available in a different manner to make it more clear. Review collected by and hosted on G2.com.

Customer facing platform is very easy to use. I appreciate the simplicity and straightforward step-by-step process. I no longer have customers calling just to walk them through the online booking process which defeated the purpose. Review collected by and hosted on G2.com.

I do not like how you cannot tack on additional charges without adding it as an additional charge policy first. For example, when we charge customers for gas, I have to go into the additional charge to add/change the cost prior to adding. Also, I do not feel we should have to pay peek commission on those additional charges regardless of what they are. Review collected by and hosted on G2.com.

Peek Pro takes over the tasks of the back end of the leasing process for specialty spaces leaving my time free to gain new clients. The booking, lease signing, scheduling, and payment are all taken care for me now. Review collected by and hosted on G2.com.

The setup was a bit confusing, and there is multiple spaces to make changes on the back end, but they may not make the changes I am looking for. Their customer service is able to help out though. Review collected by and hosted on G2.com.

The onboarding process/ team was so patient and helpful. The Peek team was on it from beginning to end, helping me navigate all the tools and resources this company offers. Review collected by and hosted on G2.com.

I would like it if the activity screen could be displayed monthly, for example, from the 1st to the 30th. Not only by the four-week increments. Having a quick monthly/ yearly screen shot would be great. Review collected by and hosted on G2.com.

A very user-friendly system, amazing customer service, a professional platform, convenient, gets the job done, well designed, easy to manage and monitor, and truly a big help to our operations, booking management, financial reporting, etc. We're a very satisfied partner of Peek. Review collected by and hosted on G2.com.

I would improve setting up dates of availability to make it more efficient to create and modify as needed. Other than that, we don't have any dislikes, the service delivers on it's promises. Review collected by and hosted on G2.com.

Peek pro does all the work for me after I have everything set up. They make taking reservations easy and smooth for our customers and all with the automated emails I know all my clients are getting the same information. Review collected by and hosted on G2.com.

Getting everything set up at the start was challenging to figure out where I had to input our information. But the helpdesk was awesome. I would like to have more control over the font size on the manifests but that's a minor issue Review collected by and hosted on G2.com.