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PCIPal Reviews & Product Details - Page 2

PCIPal Overview

What is PCIPal?

We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect your data, safeguard your reputation and build consumer trust.

PCIPal Details
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PCIPal Community
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Product Description

PCI Pal is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).


Seller Details
Seller
PCIPal
HQ Location
London, England
Twitter
@PCIPAL
1,503 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Ownership
LON: PCIP

PP
Overview Provided by:

Recent PCIPal Reviews

Robert S.
RS
Robert S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellent integrator experience"
The responsivity of the developers from PCIPal is exceptional.
Martin H.
MH
Martin H.Enterprise (> 1000 emp.)
5.0 out of 5
"A valued partner for our customers"
Expert knowledge from the staff to ensure our customers are remaining compliant. Innovating with different options for payment rather than just ...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"It’s very easy to use,"
It's safer to user and guest understands it better, it's also easier to use, very transparent as what's happening
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

PCIPal Media

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Video Reviews

22 PCIPal Reviews

4.7 out of 5
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22 PCIPal Reviews
4.7 out of 5
22 PCIPal Reviews
4.7 out of 5

PCIPal Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PCIPalQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brian R.
BR
Security Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

PCI Pal is a primary component in our PCI DSS compliance. As a former QSA, I never had a scenario where the processing of cardholder data via the phone was able to be completely removed from the scope of any of my clients. With PCI Pal in place, we've been able to completely bypass our production and database environments from storing, processing, or transmitting cardholder data. Amazing product and amazing support. Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

I don't have any issues at this time. We've been operating for almost 1yr now with no downtime concerns nor any backend coding problems. Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

PCI Pal completely removes cardholder data from our environment. Review collected by and hosted on G2.com.

Robert S.
RS
Senior Backend Magento2 Developer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

The responsivity of the developers from PCIPal is exceptional. Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

Missing option to programmatically describe webhook url for every payment (mostly test/sandbox environment) Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

Having only one integration not just allow customer service to accept phone orders, but PCIPal can handle the integration to the different payment providers as well Review collected by and hosted on G2.com.

CO
Infrastructure Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

Big thank you to Luke Saunders who has helped us implement PCI Pal in a short time frame, always quick to respond and helpful when doing so! Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

I don't think there's an aspect I dislike as yet! Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

Supporting us to complete customer payments via dynamics CRM and Solgari. Review collected by and hosted on G2.com.

MN
Project manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PCIPal?

The system is very simple to use and enables us to stay GDPR compliant. Logging in is super easy Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

if there is an error it won't give you a user friendly warning of what the error is. You are expected to use the long code and work out the issue. Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

Ensuring that we stay GDPR compliant Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about PCIPal?

It's simplicity - knowing that your card payments are secure and PCI DSS compliant Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

It adds extra overhead into your current telephony, with little visibility of the mechanisms Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

We no longer need to use bolt-ons and fudges to our infrastructure to pause call recording Review collected by and hosted on G2.com.

AR
Technical Analyst, IVR Application
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

This has been a great partnership with PCI Pal. The team at PCI Pal is really easy to work with. Good knowledge of their product and willingness to be flexible to satisfy the needs of the customer is commendable. You usually find someone within very reasonable time when reaching out for a Production issue. Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

I would be happy to report this is Not Applicable. The partnership has been great thus far. Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

PCI Pal is helping us adhere to PCI Compliance standard in the IVR application and contact center payment processing. Review collected by and hosted on G2.com.

DH
Customer Services Team Leader
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

How quick and easy it was to train our staff in the use of the system! Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

Some issues around DMTF that are currently being investigated ! Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

It is a secure system that helps us keep or customers safe Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

It's safer to user and guest understands it better, it's also easier to use, very transparent as what's happening Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

Sometimes it takes long to log in and it can disable your account in 3 tries Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

Solving the problem of being 100 times more secure in taking payments and it's easier too Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

Being within legality and payment compliance, being able to see customers typing in the interface Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

Sometimes it's glitchy when syncing with our other CRM system Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

payment compliance - allowing our team to move into the future of accepting payment over video calls. Review collected by and hosted on G2.com.

AM
Project Manager
More Options
Validated Reviewer
Review source: Organic
What do you like best about PCIPal?

PCIPal have always been very professional and willing to help resolve any queries/issues. Great supplier. Review collected by and hosted on G2.com.

What do you dislike about PCIPal?

Not applicable. I have no issues with these suppliers. Review collected by and hosted on G2.com.

What problems is PCIPal solving and how is that benefiting you?

PCIPal are currently offering an accessibility to our Telephone Payment Service. This will enhance the customer experience. Review collected by and hosted on G2.com.