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It has been a very reliable service for years, and whenever I've needed customer support they have been very helpful. I would definitely recommend. Review collected by and hosted on G2.com.
I don't have any dislikes related to their product or service. Review collected by and hosted on G2.com.
13 out of 14 Total Reviews for PayTraQer
Overall Review Sentiment for PayTraQer
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The representatives are very attentive and always respond in a timely manner. The techs are always willing to assist with any issues. Review collected by and hosted on G2.com.
I would be great if PayTraqer could provide notification if the automation service is unknowingly turned off. This would be helpful when reconciling our clearing account as there have been instances where automation was off and several days of transactions did not sync. Additionally it would be valuable if our payment processor's merchant fees could be automically classed and customer assigned when syncing with our accounting system. As this feature is currently unavailble in PayTraQer. Review collected by and hosted on G2.com.
The ability to automate batch processing from e-commerce and payment platforms. This platform helps with automatic routine transactions, making our jobs and lives easier. Review collected by and hosted on G2.com.
I wish it processed records a little faster. Review collected by and hosted on G2.com.
PayTraQer is Very easy to setup and insanely easy to use. I have used this product with a couple of different clients and platforms and you will not find a better product for the price. The support staff, whom I have worked with several times, are knowledgeable on the software and very responsive. We managed to easily integrate and automate the payments received through Stripe and Amazon. I have long time been a fan of PayTraQer - it makes the sync to QuickBooks seamless for hundreds of transactions. Review collected by and hosted on G2.com.
None at this point in time, would definitely recommend. Review collected by and hosted on G2.com.
For our specific use case, what we find most helpful are the customization rules that allow you to determine how the payments that are imported get treated when synced to the accounting software. We use QBO, and Paytraqer makes it easy to take single payments from different consumers and associate those payments with our specific corporate clients. Review collected by and hosted on G2.com.
I do wish that they gave you more customization rules per package tier. Having more rules would allow for a lot more flexibility that other businesses could benefit from. The customization rules are relatively limited, with the most common tier offering only 10 rules. We currently use 9/10 rules. Having the ability to either add rules as an add-on or customize the number of rules you need in your specific package, would be helpful. Review collected by and hosted on G2.com.
I needed help downloading current transactions and received help via chat with John M. He told me I needed to reconnect and told me how to do that. The instructions were helpful, and I can now complete my tasks. Review collected by and hosted on G2.com.
This is something that does not have anything to do with the help I sought today. When I look at the screen of transactions to be synced I wish I had the choice of more than 10 transactions on the screen. Many websites allow you to scale down to 10 or scale up to even 100. Sometimes we have many sales in one day and Ican only sync 10 at a time. I can't even check 10 on one page and the go to another page to check another 10 because as soon as I leave the first page, they become unchecked. Review collected by and hosted on G2.com.
