PaymentWorks Reviews & Product Details

The biggest benefit for us is the supplier validation process. PaymentWorks helps us confirm the supplier’s identity, verify their banking information, and flag potential compliance concerns, including screening against applicable lists. I also really like that the supplier is responsible for entering and maintaining their own information, rather than us pulling details from a W-9 and manually keying everything into our system. It shifts the dynamic from “we received a W-9 and entered the information” to “the supplier provided and validated their information, and we have a process to verify it.” Review collected by and hosted on G2.com.

The biggest challenges we’ve encountered relate to certain banking validation processes. Nonprofit organizations, in particular, can be difficult to validate when they don’t have a publicly listed phone number, and we sometimes run into problems when the person who originally entered the supplier information is no longer with the organization.

Foreign supplier banking can be challenging as well, especially when local banking practices and required documentation differ from what we’re accustomed to in the U.S. In those cases, we often need additional follow-up, and the onboarding process can end up taking longer than we’d like. Review collected by and hosted on G2.com.

It takes the burden off of me having to verify vendor identities. Review collected by and hosted on G2.com.

Not being able to speak to someone has been challenging. There is a 3 hr time difference and by the team we respond back and forth by email, I feel like a phone call could have taken care of it. It's also difficult to be the go-between for vendor and PaymentWorks. I don't see what the vendor sees on their side when enrolling. Lastly, and biggest, thing is when company's have a change in who is handling their PaymentWorks account. This has proven difficult for companies to resolve in a timely manner. Review collected by and hosted on G2.com.

Prior to PaymentWorks, we were required to manually verify all bank account details for ACH payments manually. Depending on supplier cooperation and bank policies, this process was lengthy. With PaymentWorks, we no longer have to handle verification manually and have the added benefit of indemnification on all PW-verified ACH payments. Not only has this freed staff time for higher level problem resolution, we have also been able to enroll a higher volume of vendors to this payment method. This means greater payment efficiency and faster turnaround to payment, both of which improve overall vendor satisfaction. Review collected by and hosted on G2.com.

Our process to full integration has been lengthy. That said, PaymentWorks has recently made improvements to the user interface experience, streamlining supplier profiles which should reduce mapping concerns for integration in the future. Additionally, we have also been invited to a customer conference at which PW's interest in process improvement was noted. In addition to breakout sessions where we were able to share ideas with other PW customers, we were also able to provide user feedback directly to key stakeholders at PW. Review collected by and hosted on G2.com.

PaymentWorks has streamlined our process with efficiently. The security it provides, allows us to have another line of defense in the every growing fraud world. Review collected by and hosted on G2.com.

The program is still evolving a bit so its still working out the kinks, but the newest upgrade has made it a lot more user friendly for payees, which has helped the integration of the product flow easier in a busy school system like ours. Review collected by and hosted on G2.com.

The vendor validation and verification process removes much time and stress from our internal process. We can be confident that we are protected from fraud, especially with ACH payments. Review collected by and hosted on G2.com.

It can occasionally be confusing for a vendor, and we are challenged in our ability to assist them. PW support does a great job, but we are very dependent on them to assist. Review collected by and hosted on G2.com.

I love how PaymentWorks reduces the risk and indemnifies our transactions. Their customer service has been phenomenal, which I really appreciate. I also like the new platform that allows suppliers to input their details without needing to do it for every individual supplier or customer they work with. The comprehensive checks that PaymentWorks performs with various financial and regulatory agencies assure us that our business partners are legitimate and dependable. Additionally, the setup process went really smoothly for us, thanks to the knowledgeable support team that guided us every step of the way. Review collected by and hosted on G2.com.

The only thing that really comes to mind is when we are trying to have our suppliers choose their payment term. The payment term is linked to the payment type and we would like a little bit more flexibility there. Review collected by and hosted on G2.com.

PaymentWorks streamlines our organization’s vendor onboarding process by automating compliance checks as well as banking and identity verifications. Vendors can securely submit their payment information through the platform. Overall, it’s easy to use for both our administrative team and external users. Review collected by and hosted on G2.com.

Banking verification should be extended to foreign banking customers as well. Review collected by and hosted on G2.com.

It lets the supplier log in on their own and enter all their information, instead of us having to go back and forth. Review collected by and hosted on G2.com.

The implementation process was great, other than the integration with our ERP being left out initially. We didn’t go live until that was completed, because manual entry wasn’t an option for us. Review collected by and hosted on G2.com.

We had struggled with an onboarding process that was slow, decentralized and reliant on paper and emails. Paymentworks provides a secure digital process that helped transform our onboarding experience for internal end users and our payees. We also feel secure in knowing that ACH payments are indemnified for potential fraud. Review collected by and hosted on G2.com.

We had some initial challenges with integrating the platform with our ERP system. Review collected by and hosted on G2.com.

PaymentWorks streamlined our new vendor registration and change process, decreasing cycle time dramatically while increasing overall payment and data security and vetting. It was incredibly well received by our users and easily implemented. Review collected by and hosted on G2.com.

Wire payment collection fields could be more robust to capture all necessary bank fields related to wires. Review collected by and hosted on G2.com.