Paylocity Reviews & Product Details

Paylocity has proven to be extremely helpful when it comes to onboarding new employees and managing payroll. The onboarding process is straightforward and user-friendly, which helps save time and minimizes mistakes. Processing payroll is also intuitive and efficient, allowing for accurate and confident completion each pay period. Review collected by and hosted on G2.com.

The most challenging part of using Paylocity has been the time clock kiosk feature on iPads, which has not performed as well as we had hoped. This has led to difficulties for employees when clocking in and out. To address these timekeeping problems and enhance reliability for our staff, we have decided to order a kiosk directly from Paylocity in hopes that it will provide a better solution. Review collected by and hosted on G2.com.

We are able to keep all of our record-keeping systems within a single application. We use it for payroll, HR, compensation, time and labor, benefits, and COBRA. Having everything in one place makes it much easier to navigate and accomplish tasks efficiently. Our customer service represenative is amazing and so helpful when we have questions or need help with something. Review collected by and hosted on G2.com.

Our company uses 11 different pay rates, and currently, there is no way to update these rates except by doing it manually, which takes a lot of time. Paylocity is aware of this issue and is working on a solution, but they have not been able to resolve it yet. Review collected by and hosted on G2.com.

At this point nothing. Cost is bad, service is bad and software is bad. There is nothing to like Review collected by and hosted on G2.com.

A year in to our relationship and couldn't be more disappointed. First off our account manager dropped us after 4 months saying he would be with us the whole way. He is still at the company just not servicing our account so nice bait and switch there.

They told us a bunch of things during our implementation that were not true. We even caught them pretty clearly in a lie and they tried to gaslight us saying "I know it is confusing but that was not the intent" even though it was said extremely plainly. They ended up giving us a discount for the pricing discrepancy but kept saying they were not admitting they were actually incorrect.

Had to take tax payments away from them on the first payroll because they handled it wrong.

You never get your actual account manager when you call support it is always some random and you have to pray they are helpful (about 10% of them are). Today the agent on the phone told me I should not change the settings for employee account permissions because it doesn't actually work and will create problems and that I should instead reach out to the security team as they cannot change the settings. The security team has a response time of 3-5 business days..... Now my employee cannot run payroll till they get back to us.

Every time you ask them about something "oh they just told us that is how it is set up and we cannot change it". $15k a year to just have nothing work Review collected by and hosted on G2.com.

The ability for employees to update their own information, like address, direct deposit, tax forms, check stubs, edit and approve timecards, and benefits. The home page is easier to read and get things done. Review collected by and hosted on G2.com.

In time and labor, it would be great to also see the time off request for employees when looking at their timecard. Have their time off request show like when they make time card corrections. Allowing managers and admins to review it without leaving their timecard. When approving their timecard under Employee Approval, that Adjustments get approved when they select all the employees at once and approve their timesheet.

Would be nice to see when the last time an employee updated their tax status under tax setup, instead of going to documents and looking up their last update if available. Review collected by and hosted on G2.com.

I find Paylocity to be a very consistent and dependable software for payroll processing. Any issues have been addressed and resolved quickly. I especially appreciate the team assisting with implementation, and Tami Young is just amazing and wonderful! Marc Stephan is also fantastic; he responds quickly and ensures we get the answers we need, if he doesn't have them on hand. Tami makes sure everything goes smoothly and has even had reports created on our behalf for issues or concerns we had discussed. She consistently goes above and beyond. Paylocity and the team worked hard to assist with a smooth setup and transition, even though we are a very complicated business with several different pay types in multiple states. Review collected by and hosted on G2.com.

In the Timecards, it would be great if the team member's supervisor was listed there so we weren't constantly going to other places to get that information. I wish we could control how long we are logged in as Time & Labor kicks us out at very consistent intervals. Review collected by and hosted on G2.com.

I like the idea that Paylocity allows us the opportunity to store all our HR files in one platform instead of having to bounce from place to place. Review collected by and hosted on G2.com.

The implementation process has been a nightmare for our team. Specifically, Paylocity was more focused on their "standard procedures" than paying attention to what our company needed from the jump. We even allotted for 3 extra months before our "Go Live", yet the Paylocity Implementation team sat on their hands for those 3 vital months that would have significantly helped us considering the company I work for and represent has been around for 21 years and has never used any sort of HRSM - everything is stored in hard copies. We are just starting to enter the digital age, and since we were starting with a basic blank slate, we should have been able to customize our Paylocity Platform for the needs of our company. Our implementation team didn't do that and just wanted to follow "Paylocity's procedure" and now our entire system is piecemealed together. It doesn't work the way we need it to and no matter how many times I complained and suggested we just start from scratch when we had the chance, no one at Paylocity wanted to listen to me. It is highly frustrating that the system doesn't work the way we need it to and we have spent COUNTLESS hours on our end - we had 2 or 3 switches on our implementation point.

I also highly dislike that Paylocity doesn't seem to be working for Human Resources professionals and making things easier. There are so many areas that are completely wonky and don't make any sense which is highly odd because Paylocity has been around for decades. I don't know what happened to our account but it has not been the easy, seamless process, and the customization we were promised never happened and it's too late now. Review collected by and hosted on G2.com.

How it user friendly and easy to use. I love the customer service and all of the products that are available to you at such a great price. I did like the integration where it showed the steps and instructions on how to get started. Review collected by and hosted on G2.com.

I think the only thing I dislike is there is no follow up system where the different departments follow up with you for what you purchased after on boarding. It would be nice to receive a call or email asking how things are going and if there are things we need help with still or are not sure about to get us connected. Review collected by and hosted on G2.com.

Service time is great. I have never been on hold more than 5 min and my emails get answered within 24 hours, but usually faster. They are very thorough with compliance. They fixed tax problems we didn't even know we had with our previous vendor. Review collected by and hosted on G2.com.

The lack of admin access. Many things have to be submitted through the service desk. Sometimes it would be quicker and more accurate to do it ourselves v. trying to explain the individual complexities of certain policies. On the other side, if a request is made via service, the response is instructions how to do it yourself. Additionally, the PTO display to employees is often confusing. Review collected by and hosted on G2.com.

Our organization uses Paylocity as our main HR and payroll platform for all employees. We rely on it for payroll processing, time and attendance tracking, onboarding, benefits administration, and employee self-service. Changing over from ADP to Paylocity was a long process, but the transition went smoothly and the system has been very easy to navigate.

Paylocity helps us streamline many of our HR functions in one place — from processing payroll accurately and on time to keeping employee data organized and accessible. The self-service features have reduced the amount of manual work for HR and allowed employees to manage their own information easily. Overall, our experience with Paylocity has been excellent, and it has made day-to-day HR and payroll management much more efficient. Review collected by and hosted on G2.com.

Not many people know about it. I would suggest more marketing Review collected by and hosted on G2.com.

Paylocity offers so much - I haven't even scratched the surface of what it can do! Also, our account manager is so knowledgeable! I like the many reports it provides as well!! Review collected by and hosted on G2.com.

There have been a few small quirks in onboarding. The PL team is aware and is working to rectify. I also think new clients should have a more thorough discussion before processing payrolls with the tax team. This will avoid notices and fees coming in that new clients wouldn't know about because PL didn't educate as well as I think they should.

I also wish the PEPM was only charged for ACTIVE and PAID not just ACTIVE. Review collected by and hosted on G2.com.