Paylocity Reviews & Product Details

They have made some upgrades to how you process the payroll, input the batch, HR features and measuring, which are positive. Review collected by and hosted on G2.com.

In the last 2-3 years customer service has dropped dramatically. It takes days, multiple follow ups, and calls even to get a response to a service question email. There are no dedicated account managers anymore, everyone has a service team, who those members eventually get shifted away to different jobs, so your never talking to the same person. They don't know me or care about my account. It seems like all I ever get from them are stock or AI generated answers to my questions, with attitude (like how dare i ask them or challenge them when their wrong...) so it seems like they don't know the product very well, and often I've been using it longer at this point then they've been employed by the company. Between them not knowing my account and the product, i have to complain to reach a higher level manager every time, even for simple things. So its just exhausting on the service end. Review collected by and hosted on G2.com.

What I love best about Paylocity is how easy it is to navigate the website. I also really find it beneficial to have so many types of reports I'm able to either use a template of or create my own. This is most beneficial when pulling company wide employee information. I've used ADP in the past with a different employer, and it was such a convoluted website, I feel like we were never able to fully overcome the learning curve. Review collected by and hosted on G2.com.

I do notice that Paylocity's website does incur technical difficulties more often. When this happens, the website won't load, or loads very slowly. I sometimes receive a blank page with an error code after the log in process. Review collected by and hosted on G2.com.

I really appreciate how Paylocity integrates with our 401k company, making deductions from employees' pay seamless. It's great that they don't nickel and dime us when extra payrolls need to be processed. The platform is easy to use, especially when cutting payroll on payday. Paylocity’s seamless integrations with outside vendors for employee benefits deductions are a big plus. The customer service is amazing; whenever I call, someone who understands my problem picks up, unlike my previous experience with a competitor where I had to be transferred between multiple departments. Paylocity makes the setup easy, and they were with us every step of the way, ensuring we were ready for the first payroll. We even had multiple meetings to get familiar with using the product before going live. Review collected by and hosted on G2.com.

Its hard to say what I dislike since I have had a great experience since I switched over from a competitor. Review collected by and hosted on G2.com.

It’s very user-friendly and easy to navigate. It also offers a lot of reports, which is helpful. Their customer service is generally very helpful, although sometimes it depends on the knowledge base of the person you’re speaking with. Running payroll is very easy, and overall they provide good service and products. We run a weekly payroll, and it goes smoothly every week. Review collected by and hosted on G2.com.

There are too many new reports, while the older reports are much better: they’re easier to run and they provide better results. At times, they make a lot of changes that they call “improvements,” but they don’t feel necessary. Also, they don’t always inform us about all the changes they’re making (formats, reports, etc.). The changes just appear, and then you have to deal with them afterward. They should communicate more clearly and consistently about what’s changing.

The help desk is okay, but sometimes you’re at the mercy of the person who answers the call and their knowledge base. We recently added a new company, and the implementation was not handled well overall—from sales, to implementation, to adding new team members. Review collected by and hosted on G2.com.

All updates are done on the site before I even have to call and ask and the agents on the phone are able to quickly help with new reports needed or issues with inputs Review collected by and hosted on G2.com.

Easy to use chat tool on the site and possibly the ability to save things on a main screen, that we use consistently and maybe the ability to change the colors and backgrounds. Review collected by and hosted on G2.com.

The recruiting dashboard is exceptionally well organised, allowing me to track candidates from a new application through to Hired in a single, clean view. I really like the column display and bulk action features, which make managing high-volume roles, like our live streaming video coordinator, much faster and easier. The ability to tag specific candidates as a great candidate or a future hire directly in the list view also helps our team stay aligned without needing extra meetings. Review collected by and hosted on G2.com.

Occasionally, the reporting and analytics section takes a few extra seconds to load during peak hiring cycles. I’d also like to see more advanced filtering options within the “search within” field, so it’s easier to sort through long-term talent pools. Review collected by and hosted on G2.com.

It was very aesthetically pleasing as a platform. Employees were able to easily use it and all the features it had to offer. As the employer there were a lot of great reports we could pull. Viewing time cards was easy. Being able to have a community section to praise employees was very nice to have. Overall one of the nicer platforms. We had demoed a few sections that would have been very useful given the demographic and organization we serve. Review collected by and hosted on G2.com.

There were a lot of little things such as being able to pull multiple paychecks. The reps constantly changed and would reach out asking if you wanted to buy something or add something to your current product. PTO was a nightmare as far as setting up policies. Having a designated account manager is nice but it was often changed. Switching from Paylocity was not easy, there is not a lot Paylocity does to help with the transition. Workflows were also very difficult to use and manage. Review collected by and hosted on G2.com.

I like that Paylocity is very user friendly compared to other platforms I've used. I work with employees who are not tech savvy at all and they have been able to learn how to use the app. The website interface itself is intuitive and easy to navigate. I also appreciate that Paylocity is consistently improving the platform and adding new features which shows the effort to stay up to date and adapt to new technology. Review collected by and hosted on G2.com.

The onboarding tools have a lot of room for improvement. Compared to other platforms, the onboarding workflow and overall interface are not as intuitive or streamlined. We have had to rely on additional systems and resources alongside Paylocity to complete onboarding tasks, which is not the most convenient but works for our organization. The benefits administration feature exists, but it has not been usable for us based on guidance we received, so we are currently exploring third party solutions instead. Review collected by and hosted on G2.com.

I really appreciate the support feature through our assigned account rep, which was super helpful during our transition back to Paylocity. They made sure everything lined up smoothly, preventing any user frustration. The performance review section is great, and I also enjoy the easy function to journal during one-on-one conversations with employees. It's easy to track in the system and there's the flexibility to make entries viewable to the employee or keep them private to the supervisor. I also appreciate being able to build performance reviews from scratch or use built-in features, which helps us share them with the employee ahead of their review. Lastly, the seamless way for supervisors to approve or edit timesheets and the lack of a need for a separate tracking system for journaling is fantastic. Review collected by and hosted on G2.com.

I've only run into one recurring situation, and I don't know if it's just on my mobile device, or sometimes I find it in the browser as well. But when I'm going into request time off, sometimes the way the calendars show up on the screen, it's really hard to maneuver to the next month. I'm not seeing the arrow to maneuver to the next month. Or if the window isn't completely open, it doesn't give me the submit option. So sometimes I have to close out the calendar, go back in, and then I see the submit option. Review collected by and hosted on G2.com.

The platforms extensibility is a major technical win, it's 350+ native integration allow it to act as a central hub for our entire software ecosystem, from accounting to deep level analytics. I particularly value the compliance dashboard, which uses real time data to visualise completeness across employee records and tax filings. The ability to create bespoke learning paths in the LMS module helps us align individual skill development with our broader 2026 retention and engagement strategies. Review collected by and hosted on G2.com.

While highly customisable, the. Initial implementation curve for complex features like departmental mapping and deep tax setup can be quite intensive. Review collected by and hosted on G2.com.