Paycom Reviews & Product Details

The system is very user-friendly, and it makes tasks like payroll processing, time tracking, and benefits management much more efficient. I especially appreciate how employees can access and update their own information through the self-service portal, which saves a lot of administrative time. Review collected by and hosted on G2.com.

Honestly, there isn’t anything I dislike about Paycom. Our experience has been very positive overall. The platform is easy to use, reliable, and continues to meet our needs effectively. Any questions we’ve had have been addressed quickly, so we haven’t run into any real issues. Review collected by and hosted on G2.com.

everyting I need for work and regarding my paycheck all in one spot Review collected by and hosted on G2.com.

The redundancy of punching in and out- it is tedious to "add punch pair." I should be able to "Add punch pair" and enter my time in, time for lunch and time out in ONE step. As it is.. you click on "add punch pair" and you have to enter time in and out and THEN "add punch pair" and do it again with the drop down menu for lunch. If I am back dating my time card this is incredibly TEDIOUS and wasteful as I have to keep clicking on the date I am going back to for time in, time out, and lunch! Everyone complains about it but nothing has changed. Review collected by and hosted on G2.com.

I like how Paycom puts all of my needs in one location, making it very convenient. The AI helper is great because I can ask it anything, and it automatically takes me to where I need to be, which really helps with my questions. When I'm clocking in, the mobile app shows it as the first thing, which makes getting into work very easy. I also appreciate the integrated pay change feature, which shows me the differences in where my pay is and how it's different, including taxes or deductions. The initial setup was incredibly easy, and my company got tools to check on my progress. Review collected by and hosted on G2.com.

Nothing its amazing Review collected by and hosted on G2.com.

What I like best about Paycom is its employee-driven, single-platform structure. The self-service model reduces manual payroll intervention, improves data accuracy at the source, and keeps HR, payroll, time, and benefits fully integrated—so I can see payroll impacts and compliance in real time without relying on multiple systems or reconciliation workarounds. Review collected by and hosted on G2.com.

The biggest challenges have been execution, transparency, and the overall support experience rather than the core software itself. Requests are often discussed in meetings but not reliably carried through to completion, resulting in unnecessary meetings that do not lead to resolution and requiring significant customer follow-up to move issues forward. Billing transparency is limited, making independent validation and internal governance difficult. There have also been instances where agenda items were promised but not included, pricing meetings were scheduled and then canceled without rescheduling, and administrative penalties (such as late fees tied to timing nuances) were applied in ways that felt disproportionate to the situation.

Cost is also high relative to the functionality we use. For example, we do not utilize Paycom for time and attendance, yet overall pricing remains difficult to justify compared to the value delivered. Taken together, the total cost of the platform does not consistently align with the level of execution, transparency, and support provided. Review collected by and hosted on G2.com.

I like Paycom because the setup is easy to understand and user-friendly. Having the help line and a dedicated specialist is great for answering any questions I have as a payroll administrator. I appreciate the benefits management and the ease of adjusting timesheets for hourly employees. It makes adding hours or dollars for reimbursements very straightforward. The dedicated specialist was super helpful during the initial setup and is always there to assist. Review collected by and hosted on G2.com.

I find the new AI ask widget isn't very helpful. It should be smarter because it basically just tells you where to find the answer instead of actually providing the answer. Also, more flexible reports would be great. Review collected by and hosted on G2.com.

My favorite aspect of Paycom is the ability to manage the full employee lifecycle in one place. From recruiting and onboarding to payroll, benefits, and terminations, everything connects, which helps with compliance, minimizes errors, and saves a tremendous amount of time. Review collected by and hosted on G2.com.

One challenge with Paycom is that because it’s such a comprehensive system, there can be a steep learning curve for new users. Some processes, like navigating certain reports or updates, can take time to master. That said, once you’re familiar with it, the efficiency gains are significant. Review collected by and hosted on G2.com.

Paycom is easy to use and helps me review my pay stubs, job information, and tax documents all in one place. It's convenient because I can access everything from my phone without having to ask human resources. Review collected by and hosted on G2.com.

Sometimes the application can be a bit confusing when I try to find certain information and it can take time to navigate between the different sections. Review collected by and hosted on G2.com.

I like being able to access Paycom easily from my mobile device and handle problems efficiently when needed. Paycom has a very intuitive system that is easy to use. The app offers me to use Paycom as a manager on my phone, so if I am not by my computer, I can still reach out to employees and make sure questions are answered. Additionally, the experience with Paycom has been great because we have a designated team for implementation and then get transferred to a full-time team. The Paycom employees are stellar, and we always receive help in a timely manner to complete tasks. Review collected by and hosted on G2.com.

The system is intuitive after some experience, but at first it can seem like a lot of information and categories while navigating the website the first few times. Review collected by and hosted on G2.com.

The name, its good name, but that's abour it. Review collected by and hosted on G2.com.

Title: One of the Most Overengineered and Costly Payroll Platforms We’ve Used

Paycom turned what should be a straightforward payroll process into a time-consuming, expensive, and frustrating experience. The platform is unnecessarily complex, unintuitive, and clearly built around Paycom’s internal structure rather than customer efficiency.

Instead of saving time or reducing cost, Paycom significantly increased both. Routine payroll tasks required excessive steps, constant oversight, and avoidable administrative effort. What was positioned as a modern, all-in-one solution functioned more like a system that demands full-time attention just to keep payroll running correctly.

Pricing was quoted based on a weekly payroll assumption, yet the agreement itself does not clearly restrict payroll frequency. Despite this, any attempt to reduce cost or simplify operations exposed how rigid and inefficient the system truly is. The effort required to make basic operational adjustments was disproportionate and unreasonable.

The contrast became obvious immediately after switching to another payroll provider with comparable features. Payroll that previously took unnecessary time, effort, and explanation became simple, fast, and intuitive — highlighting just how overcomplicated Paycom is by design.

Paycom may be tolerable for very large organizations with dedicated payroll teams and high tolerance for complexity. For companies seeking clarity, efficiency, and cost control, this platform delivered the opposite and proved to be a costly mistake. Review collected by and hosted on G2.com.

Paycom has really streamlined my companies payroll and tax system! It has been very easy to transparently see how my paycheck is broken down and I enjoy their informative lessons they also have available! Review collected by and hosted on G2.com.

The only thing I dislike about Paycom is that I cannot delete a previous years state tax set up -- I moved from one state to another and I still see the previous state in my tax section. Review collected by and hosted on G2.com.