Edit

AM

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

7/28/2026

"For a small company like mine...Paychex is big help"

4/5

What do you like best about Paychex?

Paychex has taken a big load off my plate. I also feel that employees have more control over how they connect with payroll services and the extra features available to them. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

I do not like the endless sales emails and call I get trying to sell me more features. Review collected by and hosted on G2.com.

Response from Kaitlin George of Paychex

edit

Thank you for sharing that Paychex has been a big help for your small company. We are pleased to hear that our service has taken a load off your plate and that it helps you stay in compliance with regulations.

We also appreciate your perspective on our communications regarding additional features. This is useful feedback for our teams as they work to ensure our client outreach is both helpful and well-received.

MD

Melanda D.

Commissions Analyst

Mid-Market (51-1000 emp.)

4/17/2024

"Intuitive program constantly evolving"

4/5

What do you like best about Paychex?

Theres a lot more to the program than when my previous review was done but I continue to use it the same as my needs have not changed. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

It can still be a little cumbersome but now it's because of new features that I haven't gotten the hang of. Review collected by and hosted on G2.com.

Response from Lexi Suarez-Bello of Paychex

edit

Thank you for your review. If there is anything we can do to improve your experience please reach out to us at reviews@paychex.com and let us know.

UR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/27/2026

"Easy, Straightforward Tracking for PTO, Benefits, and Pay Stubs"

4.5/5

What do you like best about Paychex?

It's easy to track my PTO, benefits, pay, and payment stubs. The interface is very easy to use and read. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

Nothing! It's incredibly straightforward and easy to use Review collected by and hosted on G2.com.

Response from Jill Sexton of Paychex

edit

Hello. Thank you for your positive review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

CJ

Carla J.

Controller

Small-Business (50 or fewer emp.)

10/31/2025

"Regret Switching to Paychex: Poor Support, High Turnover, and Costly Mistakes"

0/5

What do you like best about Paychex?

Smooth talking sales people. Don't be fooled to switch over - they don't live up to the hype. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly reports and now the EDD is sending a Notice of Intent to Lien. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex rep who said she would take care of it...long story short, I went through 6 reps (none of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.

Yesterday the Tax Dept (PAC) opened a case and closed it saying it was taken care of - ummmm not true. The Tax Dept conveniently doesn't have a phone number to call. They refer me to my Account Specialist who doesn't even have viewing access to info on my "tax case/resolution". I forwarded the tax dept emails and they bounced back.

Lack of follow up due to high turnover within the company and/or lack of caring, is costing me time, money and my sanity.

Seriously - do not sign up for Paychex - consider ADP - I was lured over and now regret it.

Emails bounce back - no phone numbers for key personnel and oh, one more thing - their main number goes to an offshore call center who also pass you around like a beach ball.

BEWARE! Review collected by and hosted on G2.com.

Response from Lexi Suarez-Bello of Paychex

edit

We are sorry to hear about the experience you have had with Paychex. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you so we can have leadership reach out to you directly. Thank you.

LH

Lizette H.

Case Manager

Small-Business (50 or fewer emp.)

5/19/2026

"Easy to Manage and Navigate"

5/5

What do you like best about Paychex?

Paychex was easy to manage and navigate. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

There are times when there are system issues that prevent log ins which interferes with the ability to clock in or out. Review collected by and hosted on G2.com.

Response from Michelle Van Ornum of Paychex

edit

Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

HC

Holly C.

Human Resource

Mid-Market (51-1000 emp.)

4/15/2026

"Easy to Use with Outstanding Customer Service"

5/5

What do you like best about Paychex?

how easy it is to use and the customer service Review collected by and hosted on G2.com.

What do you dislike about Paychex?

some of the things have to be done by myself and can be confusing Review collected by and hosted on G2.com.

Response from Jill Sexton of Paychex

edit

Hello. Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

4/30/2026

"Automated Tax Filing and Insightful Reporting That Keeps Us on Track"

4.5/5

What do you like best about Paychex?

User-level dashboard with business requirement reporting, enabling timely and automated employee tax return filing. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

It’s slightly costly, and the support response time could be better. Also, the continuous changes in the dedicated support manager make it harder to maintain consistency. Review collected by and hosted on G2.com.

Response from Kaitlin George of Paychex

edit

Thank you for sharing your experience with Paychex. It’s great to hear that you value the user-level dashboard and business requirement reporting for efficient, automated employee tax filing. Your feedback is important, and we will ensure it is shared with our team. Please don't hesitate to email us at reviews@paychex.com if we can be of further support in the future. Thank you for your review.

AD

Verified User in Design

Small-Business (50 or fewer emp.)

7/7/2026

"Great Communication That Helps Me Navigate"

4/5

What do you like best about Paychex?

Communication is good to help me navigate Review collected by and hosted on G2.com.

What do you dislike about Paychex?

So far I don’t have any negative experience Review collected by and hosted on G2.com.

Response from Jill Sexton of Paychex

edit

Hello. Thank you for your review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com.

RM

Rebekah M.

Bookkeeper

Small-Business (50 or fewer emp.)

4/7/2026

"Paychex Makes Payroll Easy for Our Small Business"

5/5

What do you like best about Paychex?

Paychex has been a great payroll company for our small business! Review collected by and hosted on G2.com.

What do you dislike about Paychex?

It takes some time to learn, but once you catch on its great! Review collected by and hosted on G2.com.

Response from Kaitlin George of Paychex

edit

Thank you for your feedback! We're thrilled to hear that Paychex has been a valuable partner for your small business. We understand that there can be a learning curve, and we're pleased to know that once familiar, it meets your needs effectively. We're glad our platform has simplified tracking employees and managing payroll for you. Your insights are appreciated. Please email us at reviews@paychex.com if we can provide further support.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

6/16/2026

"Easy Employee Direct Deposit Payments"

4/5

What do you like best about Paychex?

easy to pay employees with direct deposit. Review collected by and hosted on G2.com.

What do you dislike about Paychex?

it is really hard to get a live agent on the phone sometimes Review collected by and hosted on G2.com.

Response from Michelle Van Ornum of Paychex

edit

Hello, thank you for your feedback. We'd like the opportunity to speak with you regarding some of your concerns. If you are open to it, please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you!