I like the customization report that he can produce for analytical HR. Dedicated service to member who is willing to help us on payroll processing even at last minute. The fact that payroll can be submitted the day before the payday is convenient instead of submitting it two days prior. Have some more flexibility. Review collected by and hosted on G2.com.

Platform homepage, and the view of time car are inconvenience. Hope we can have a one page overview of employment, personal, and other sections all at once instead of going into one layer of button and try to find the menu. Review collected by and hosted on G2.com.

The user interface and integrations are very good. The way you can manage the program gives me confidence and really helps when it comes to managing my team. Review collected by and hosted on G2.com.

It is a little more complicated to use and not as user friendly. Review collected by and hosted on G2.com.

My Payroll is easy to process each week. Review collected by and hosted on G2.com.

The reporting could be better and more excel Review collected by and hosted on G2.com.

They take care of paying payroll taxes, offer benefits and have customizable reports. Review collected by and hosted on G2.com.

Expensive, too many survey requests. A bit deceptive about plans. Review collected by and hosted on G2.com.

reporting. the standard payroll reports are great. Review collected by and hosted on G2.com.

multiple areas for support. 1 for payroll, 1 for time & attendance, etc. Review collected by and hosted on G2.com.

Paychex takes a lot of the stress out of managing payroll and HR tasks. It’s convenient, reliable, and helps us stay on top of things like tax filings, employee onboarding, and time tracking. It’s nice having everything in one place, especially for a small team like ours. Review collected by and hosted on G2.com.

There are a few areas where the platform could be more intuitive. Some features take a bit of time to learn or feel a little clunky at first. Occasionally, navigating between sections isn’t as smooth as we’d like. But overall, it still gets the job done. Review collected by and hosted on G2.com.

Paychex provides a user-friendly website for payroll entry. Additionally, the process of adding new employees to the system is straightforward. They manage our tax filings and reporting, facilitate direct deposits for employees, and provide employee benefits beyond what the employer offers.

The software is available online, eliminating the need for downloads and installations, which simplifies the implementation process. They also feature a chat option for customer support, allowing for immediate assistance rather than waiting for an email response. We utilize Paychex for bi-weekly payroll processing, obtaining our W-2 forms and payroll reports. The entire setup process was seamless and easily integrated into our existing procedures. I highly recommend Paychex to anyone responsible for payroll. Review collected by and hosted on G2.com.

The only thing I dislike about Paychex is it is kind of pricey. And for questions they cannot answer through the chat feature requires an email response which can take 24 hours for a response. Review collected by and hosted on G2.com.

All in one payroll/HR in one place

Saves time by automating taxes and admin tasks

Helpful support teams when they respond

Good benefits options for small businesses

Decent work-life balance for employees Review collected by and hosted on G2.com.

Poor customer service (hard to reach, slow responses, unhelpful reps)

Errors in payroll/taxes that take a long time to fix

Unexpected fees or high cost

Communication issues (multiple reps, no clear contact person)

Decline in service quality over time / high staff turnover Review collected by and hosted on G2.com.

Provide attention to details and flexible Review collected by and hosted on G2.com.

Nothing to be dislike. They are the best. Review collected by and hosted on G2.com.

The site is user-friendly , and my current account representative is prompt in responding to my emails Review collected by and hosted on G2.com.

Whenever I call, I am put on a long hold, and their tax department does not respond to emails promptly Review collected by and hosted on G2.com.