Passpack Pros and Cons

The user interface is easy to use, and the group system is very powerful. Great for an organization that needs to share passwords with various privileges.

Best price among the competition.

Customer support is very responsive. Review collected by and hosted on G2.com.

Web site is not very pretty but frankly this is a detail :-) Review collected by and hosted on G2.com.

It's average at best, only reason I used them was the pricepoint. Review collected by and hosted on G2.com.

I cancelled their service over 2 years ago, and they keep on billing me. This despite contacing their customer service several times to clear this up and multiple reassurances that this won't keep happening, it just keeps happening over and over again. Just that in itself I can't recommend them. They are just stealing from me year on year, and hope that I don't catch it. It's an average product with below average customer service. When I did use them they were slow, and not much CS to speak of. Review collected by and hosted on G2.com.

I run an accounting services business serving over fifty clients, and we must keep track of numerous passwords - not just ours but those of our clients. Given the nature of our work, access management and control of client information is critical to the integrity of our business. Passpack provides security and trust, enabling my staff to complete work securely and efficiently. Being able to segment my employees into specific Teams according to client responsibilities is a significant benefit. Customer support is super helpful. Review collected by and hosted on G2.com.

The user interface takes some time, but we understand this is being actively improved. Review collected by and hosted on G2.com.

Passpack is very easy to use, to share passwords with teams, and years of experience have proven the application to be secure. Also, when a team member is terminated, a one step process terminates the member for access to the passwords. Review collected by and hosted on G2.com.

Due to the level of security, it is a little tricky to add new users, but once you are set up, it is a breeze. Review collected by and hosted on G2.com.

It has all the features that I need in a password manager but at the best price that I could find. They recently made a major upgrade, which is always a positive. Organization and note tools are strong. Review collected by and hosted on G2.com.

I haven't found anything to dislike as of yet. Review collected by and hosted on G2.com.

I liked that you easily were able to export passwords. We had to migrate to a different system and it made it easy. Review collected by and hosted on G2.com.

It was hard to remember the master password-wasn't an easy way to get back in to your account Review collected by and hosted on G2.com.

It's safe and reliable. Quite easy to log in and find passwords IF you have these password already shared with you. It generates really complex passwords that would be hard to guess which adds up to the reliability of the platform. Review collected by and hosted on G2.com.

I don't like that it's difficult to find out about the platforms you don't have shared with you, however, you'd actually benefit from getting the passwords to be able to use those platforms for your work. Also, it often happens that administrators don't share some platforms with you that you actually need (e.g. processes were not updated or your role changed) and then it's a hustle to get the passwords you need shared with you - you need to contact administrators directly and wait.... which is definitely not the best user experience. I feel Passpack should work on collaboration features - for users to be able to find platforms that are not shared with them and then request for passwords with a single click. This would make the overall experience much better. I believe that these UX issues may be one of the reasons that, even though we use Passpack throughout the entire company, quite a lot of employees actually don't log in to their Passpack accounts and rely on other colleagues to help with passwords.

I also noticed that Passpack didn't change at all in the last 4 years which may signal that the company is stagnating and fails to innovate and improve on the UI & UX. Review collected by and hosted on G2.com.

Passpack is used daily in my organisation. Servicing multiple clients each with encryption needs, we feel secure in using Passpack every day. Review collected by and hosted on G2.com.

I have no complaints with this service. If I were to work for another organisation, Passpack is the one tool I would require to be on board. Review collected by and hosted on G2.com.

For an online password management solution it is hard to beat passpack. It is super easy to use, easy to add notes, and easy to copy passwords without even having to view the password. We have a lot of very critical info in there and I feel safe and secure using it everyday Review collected by and hosted on G2.com.

Not much to say here, we really like it. My biggest complaint would be the mobile aspect of it, its a bit cumbersome, and might be better in an app format. Lots of pinching to zoom overall. But i rarely use it on my phone Review collected by and hosted on G2.com.