The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names.

Optical Character Recognition (OCR) is highly accurate and speeds up data entry.

Notification emails are concise and effective in communicating with customers.

Customization options are extensive, allowing the system to fit unique workflows.

Customer support is exceptional, with quick responses and knowledgeable assistance. Review collected by and hosted on G2.com.

It may be too basic for larger organizations with complex needs.

No significant drawbacks for small- to medium-sized operations—does exactly what it promises. Review collected by and hosted on G2.com.

We’ve been using Parcel Tracker for several years now and it continues to deliver. It was super simple to get started. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages with their phone (no equipment to buy). We use it every day and this app has made our check-in/check-out process much more efficient and has saved us a ton of time. The web dashboard is also super helpful. Review collected by and hosted on G2.com.

Nothing! Any issue we have had has been resolved. Their support team is always fast, responsive, and helpful. Review collected by and hosted on G2.com.

the photo option is good, numbering the parcels is essential Review collected by and hosted on G2.com.

The app often glitches and then the numbering system goes to pot Review collected by and hosted on G2.com.

Parcel Tracker has completely transformed how we manage incoming packages. As a corporate mailroom serving both our business and tenants, we rely heavily on the ability to document exactly what happens to each parcel. The feature that lets us note where a package was left—like “on their desk”—has been a game-changer. When someone asks about a delivery from months ago, I can instantly pull up the record, see what we did with it, and even view photos. It’s like having an insurance policy for every package.

The app is incredibly easy to use, and the developers are constantly rolling out updates that make it even better. It’s clear they listen to user feedback. Speaking of which, their customer support is phenomenal—responsive, attentive, and genuinely helpful. I’ve never felt so supported by an app team before.

If you manage a mailroom or handle package intake in any capacity, I can’t recommend Parcel Tracker enough. It’s made our lives so much easier and brought a new level of accountability and peace of mind to our operations. Review collected by and hosted on G2.com.

Honestly, there’s nothing I dislike about Parcel Tracker. It does exactly what we need, and the constant improvements only make it better over time. Review collected by and hosted on G2.com.

Parcel Tracker has great customer support that responds in a timely manner Review collected by and hosted on G2.com.

There are certain flaws in the app that can make it hard to verify deliveries Review collected by and hosted on G2.com.

What i like best is quick and easy to use Review collected by and hosted on G2.com.

that you need an app and a device to use it Review collected by and hosted on G2.com.

Quick and easy scanning: Staff just scan the parcel with a phone, and the app pulls up the student’s info automatically – no need to search manually.

Instant notifications: The system emails the student as soon as their parcel is logged, which cuts down on front desk queues and constant "is my parcel here?" questions.

Speeds up the whole process: Saves staff time and helps keep things moving during busy delivery windows, especially at peak times like term start.

Reduces human error: With less manual input, there’s a lower risk of mix-ups or missed parcels.

Mobile flexibility: Great for teams working across multiple reception areas or needing to log items on the move. Review collected by and hosted on G2.com.

Label scanning depends on quality: It struggles a bit with unclear or handwritten labels, which might need manual checking. Review collected by and hosted on G2.com.

It is great plarform that allows us to keep track of packages and help us manage them. Review collected by and hosted on G2.com.

Custumer service support wasnt the best. Also, the platform could take some time to get use to it. Review collected by and hosted on G2.com.

Parcel Tracker has significantly improved the process of logging our staff and student parcels. We are able to utilise our storage space much more efficiently and allows us much better tracking of parcels throughout our delivery process. It also provides much clearer information for staff and students and has reduced the number of errors within our processes Review collected by and hosted on G2.com.

Occasional IT issues but these have been resolved very quickly and the support has always been great Review collected by and hosted on G2.com.

It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control. Review collected by and hosted on G2.com.

There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced. Review collected by and hosted on G2.com.