# Parcel Perform Reviews **Vendor:** Parcel Perform **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 39 ## About Parcel Perform Parcel Perform is the leading AI Delivery Experience Platform, enabling brands to win AI Commerce by connecting a brand's visibility across AI shopping agents to it's actual delivery performance. Built on the industry's most comprehensive logistics data, the platform offers a full suite of solutions: AI Commerce Visibility, Checkout Experience, Post-Purchase Experience, Returns Experience, and Logistics Experience— all powered by our central intelligence layer, AI Decision Intelligence. With its AI-native approach, Parcel Perform empowers businesses worldwide to create a delivery experience of the highest standards, master proactive logistic control, and lead by becoming the preferred choice for AI and shoppers. ## Parcel Perform Pros & Cons **What users like:** - Users value the **quick and responsive customer support** from Parcel Perform's attentive account managers and technical staff. (11 reviews) - Users commend the **helpful customer support** of Parcel Perform, always eager to enhance tracking solutions effectively. (10 reviews) - Users appreciate the **ease of use** of Parcel Perform, benefiting from quick responses and seamless integrations. (9 reviews) - Users commend the **quick and accurate tracking updates** from Parcel Perform, enhancing operational efficiency and customer satisfaction. (9 reviews) - Users value the **excellent service quality** of Parcel Perform, praising its responsiveness and support during implementation. (8 reviews) - Users value the **fast customization options** from Parcel Perform, enhancing user experience and meeting diverse business needs effectively. (7 reviews) - Tracking Efficiency (7 reviews) - Carrier Integration (5 reviews) - Easy Integrations (5 reviews) - Problem Solving (5 reviews) **What users dislike:** - Users find **poor reporting** features difficult to understand, limiting effective usage and communication optimization. (3 reviews) - Users feel the **inadequate reporting** limits their ability to optimize communication strategies effectively. (2 reviews) - Users experience **integration issues** that can be time-consuming and sometimes require additional support during setup. (2 reviews) - Users find the **lack of clarity** in reporting functions and variable field names challenging and confusing. (2 reviews) - Users feel the **limited customization** options hinder adaptability for specific needs, affecting overall user satisfaction. (2 reviews) - Limited Reporting (2 reviews) - Users experience **slow performance** with Parcel Perform, particularly regarding report generation and loading times. (2 reviews) - Users find the **complexity of return policies** limits the effectiveness of the return feature in Parcel Perform. (1 reviews) - Difficult Learning Process (1 reviews) - Difficult Settings Management (1 reviews) ## Parcel Perform Reviews ### 1. A Comprehensive Solution for Global Shipment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Evel L. | Coordinador de soporte operativo, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Parcel Perform?** Parcel Perform stands out for its intuitive interface and seamless adaptability to our existing systems and components. The ability to consolidate multiple courier services into a single platform simplifies international shipment management significantly. We especially value the detailed tracking statistics and the automated email notifications sent to customers, which enhance transparency and customer satisfaction. **What do you dislike about Parcel Perform?** While the platform is excellent overall, the initial integration process can be time-consuming and may require support. Additionally, mastering some of the more advanced features involves a learning curve. One improvement we’d love to see is more specialized reporting—particularly downloadable reports detailing the notifications sent by courier, which would help us optimize communication strategies. **What problems is Parcel Perform solving and how is that benefiting you?** One of the biggest challenges we faced was managing multiple courier services across different platforms, which made tracking and reporting complex and time-consuming. Parcel Perform has solved this by unifying all our courier providers into a single, centralized system. This allows us to have full traceability of every shipment, regardless of the carrier, and ensures that we can monitor the status of all tracking numbers in real time. As a result, our operational efficiency has improved significantly, and we can provide better visibility and communication to our customers throughout the delivery process. **Official Response from Li Xin Teo:** > Hi Evel, thank you for the fantastic review! We love hearing how our unified tracking and proactive communication features are helping you boost operational efficiency and customer satisfaction. We hear you on a courier-specific notifications report. We can definitely help you optimize your communication strategies, starting with a workshop. Do reach out to your Key Account Manager to learn more! ### 2. Logistics manager **Rating:** 5.0/5.0 stars **Reviewed by:** Nate C. | Carrier Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Parcel Perform?** The ability to quickly pull tracking updates from various carriers in a matter of minutes **What do you dislike about Parcel Perform?** I do not dislike anything about Parcel Perform **What problems is Parcel Perform solving and how is that benefiting you?** Inability to pull tracking updates in Manhattan via EDI from certain carriers **Official Response from Li Xin Teo:** > Thank you for the feedback, Nate! We are glad that our platform has helped you centralize your tracking updates. ### 3. Superior Flexibility to work on our specific requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander B. | Teamhead Fulfillment & Support eCom Europe, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Parcel Perform?** Parcel Perform provides a platform with a superior level of detail in shipping events with various features connected. The implementation and integration did work out with the team showing a lot of energy to make it happen for us fast. This enables us to use the data for a variety of use cases like mail communication, Customer Service bots and detailed SLA tracking. And there a lot of opportunities in the future. But the best part is, that Parcel Perform is really flexible in providing customized solutions very fast and with a reasonable price. The platform itself is very easy to use. Some of our teams need to use it daily and are happy with the User Experience and the Stability. **What do you dislike about Parcel Perform?** Only improvement would be to be even more configurable for every parts of the service. but the team is improving features every day, **What problems is Parcel Perform solving and how is that benefiting you?** We need transparency on the delivery journey of our eCom shipments. We want as much detail as possible and the flexibilty to create actions out of provided events. We wnat to have control about that. Parcel Perform is doing that. ### 4. Easy to use, good integrations and answers quickly to support requests **Rating:** 5.0/5.0 stars **Reviewed by:** Jenni V. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Parcel Perform?** Taking into use was easy and fast. Integrations are working great. Customer support is helpful and willing to react to your needs regarding improving tracking of different carrier parcels. **What do you dislike about Parcel Perform?** Hopefully not trying to include too many features, keep it simple enough :D **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform is helping us to track parcels that are not otherwise trackable. This is giving us valuable information about our supplier's performance regarding delivery times. **Official Response from Li Xin Teo:** > Jenni, thank you for the review! We're happy to hear that our platform is helping you gain valuable insights into your supplier performance. We're constantly innovating our platform while making it intuitive to use. We are happy to walk you through some of our latest features. Do reach out to your Key Account Manager for more information! ### 5. Reliable Parcel Tracking Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michael G. | CRM-Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Parcel Perform?** Very reliable tech setup, seamless integration into Klaviyo, extensive tools, features, and dashboards, top-notch support. **What do you dislike about Parcel Perform?** The standard tracking pager is more tech-driven than marketing-driven. **What problems is Parcel Perform solving and how is that benefiting you?** Send extended tracking updates via email (Setup: Shopify + Klaviyo) to our customers **Official Response from Li Xin Teo:** > We're thrilled to hear that we are able to make tracking notifications setup easy for you! We have many marketing use cases within our tracking page and notifications, such as Delivery Experience Rating and Campaign Manager. Do reach out to your Key Account Manager to learn more! ### 6. A true partnership, watching my 6. **Rating:** 5.0/5.0 stars **Reviewed by:** Jed W. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Parcel Perform?** After years of partnership with tracking our packages for our customers, our Parcel Perform account team noticed a potential issue. They reached out to make sure we were aware. Turns out we were not. Parcel Perform's proactive monitoring of a business critical service and heads up helped us avoid a significant production issue. It is not just a service but a partnership. **What do you dislike about Parcel Perform?** Nothing comes to mind, the service works and my account team is actively monitoring to make sure everything is going smoothly. **What problems is Parcel Perform solving and how is that benefiting you?** A single vendor/API to track packages for MANY shipping carriers. It is far more efficient than integrating with each carrier by developing and maintaining one for each. **Official Response from Li Xin Teo:** > Hi Jed, thank you for your valuable feedback! It's incredibly rewarding to know that our service has made an impact. Looking forward to a continued partnership! ### 7. Efficient and professional service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2024 **What do you like best about Parcel Perform?** You can have daily tracking of your shipments and customize the reports and information you require in just a few clicks. Save a lot of manual work by having everything consolidated on the platform. The customer service is excellent in case you have any questions or need changes or modifications to rules. Your clients can easily see the status of their orders in a single link, and the sending of notifications is also very useful for the clients. **What do you dislike about Parcel Perform?** While it is very intuitive to use, sometimes you can have so much information that you might get lost. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perfom allowed our customers to track their orders with a single click directly on our site (business instead of different couriers). It allows you to identify the status of your shipment in real time by having updates every 30 minutes. ### 8. Easy to track and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Parcel Perform?** Easy to track and user friendly to use within the organization **What do you dislike about Parcel Perform?** The reporting functions are still quite difficult to understand. **What problems is Parcel Perform solving and how is that benefiting you?** Enhancing email notification to customers **Official Response from Li Xin Teo:** > We appreciate your review! We're glad our platform's ease of use is helping you send better email notifications to your customers. Our analytics dashboard provides a range of customizable reports, and we would be happy to walk you through the functions. Do reach out to your Key Account Manager to learn more! ### 9. Tracking Updates Made Simple - Optimizing our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Eva P. | President of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Parcel Perform?** Our company uses Parcel Perform to update tracking information from shipping carriers (such as FedEx, UPS, DHL, USPS, Canada Post, Asendia, Purolator, and more), for our customers. Parcel Perform optimizes our operations by notifying us whenever there is an update from the carrier – including detailed tracking information. Parcel Perform offers extremely accurate and low-latency tracking updates and supports a wide range of carriers. This is exactly what our organization needed for our own clients; we are very pleased to be using ParcelPerform for this service. **What do you dislike about Parcel Perform?** We have not run into any issues with Parcel Perform. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform streamlines our carrier tracking operations. We register shipments with tracking numbers in Parcel Perform to receive tracking updates, and Parcel Perform notifies us whenever there is an update from the carrier. ### 10. A highly customer-service oriented organization with a great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane C. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Parcel Perform?** The Parcel Perform account managers are attentive, responsive, and have close links to the technical staff to whom I as a CTO need access. They also have a very competitively priced new carrier onboarding process and short implementation timeline. **What do you dislike about Parcel Perform?** In the parcel world this is a 100% fit for our small parcel use case. In the realm of LTL-type bookings requiring multi-destination shipments, it's a more challenging fit. **What problems is Parcel Perform solving and how is that benefiting you?** Primarily we use them as an intermediary for national parcel carriers so that we don't need to develop our own integration to each individual carrier. ### 11. Great experience in integrating PP **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Director of Technical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Parcel Perform?** Easy to integrate, clear documentation and extremely helpful customer support. Easy to reach and immediate response. **What do you dislike about Parcel Perform?** so far i have not identified any issues with PP **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform allows our customer and logistic team to track the parcels. Provides great visibility. **Official Response from Li Xin Teo:** > Thank you for your feedback! We're happy to hear that our easy integration is giving your team better tracking visibility. ### 12. Nadine Hogart - Review Request **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea F. | Ecommerce Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Parcel Perform?** Nice team very supportive, open to satisfy change requests and customizations. **What do you dislike about Parcel Perform?** In general positive experience. Maybe the only point is creating a more organized way of managing and showing the different tasks to all the stakeholders. **What problems is Parcel Perform solving and how is that benefiting you?** Thanks to Parcel Perform we will able to digitalize the Return Process. The solution offered is based on our requests and needs especially from a customer's point of view. ### 13. Parcel Perform is excelence platnform for supprot customer journey **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian N. | Director of Logistics and Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Parcel Perform?** Due to uses parcel perform we can react faster than the customer calls us. **What do you dislike about Parcel Perform?** I don't have any issue with parcel perform. They react very fast on Live chat if I have any trouble. **What problems is Parcel Perform solving and how is that benefiting you?** Reduce the FCR KPI in our CS ### 14. Great Partner for e-commerce businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Parcel Perform?** When setting up Parcelperform the whole Team was eager to get things rolling from the get-go and they made sure our wishes and restrictions are understood and implemented adequately. Its a fantastic track and trace solution especially for ecom. Marc and his colleagues always had an open ear and would go the extra mile to support us. **What do you dislike about Parcel Perform?** There are some limitations in the return feature but that is due to our complex return policies. **What problems is Parcel Perform solving and how is that benefiting you?** We neeeded a solution to track our orders and also notify our customers along their post-purchase journey. ### 15. Convenient and Quick to Act on Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Parcel Perform?** Fast and efficient onboarding process - easy to integrate with, as well as responsive to issues and helpful when addressing customer or carrier problems. **What do you dislike about Parcel Perform?** More opportunities to view reporting and metrics to measure performance and delays would be nice so we could take a time series of general performance throughout all the months we've been integrated so far. **What problems is Parcel Perform solving and how is that benefiting you?** Integrating with new carriers for tracking is costly and time consuming, so Parcel Perform frees up developer resources so we can focus on what we care most about package tracking. **Official Response from Li Xin Teo:** > Thank you for your review and for choosing Parcel Perform for your package tracking needs! We appreciate your positive feedback. About the reporting functionality you are looking for, our ANALYZE module is able to present the insights necessary for your daily monitoring. If there are any other specific reports that you may need, we are also able to support that with custom reporting. Our Key Account Management team will be in touch to share more. Meanwhile, here's a resource guide on how our ANALYZE module can help. Thank you once again for your valuable feedback. ### 16. awesome tool, easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Misel D. | TL Transportation & Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Parcel Perform?** easy to handle, overview made easy and slim **What do you dislike about Parcel Perform?** sometimes the loading time is a bit annoying **What problems is Parcel Perform solving and how is that benefiting you?** Overview for carriers,... ### 17. Would recommend to any Ecommerce business **Rating:** 4.5/5.0 stars **Reviewed by:** Craig R. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Parcel Perform?** Functionality, date visualizations, user-friendly interface, and excellent customer support **What do you dislike about Parcel Perform?** report capacity limitations, ambiguity of variable field names **What problems is Parcel Perform solving and how is that benefiting you?** Data visibility and providing a single platform interface for managing multiple carriers ### 18. Reliable Partner with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | International Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Parcel Perform?** Parcel Perform has been an exceptional partner in developing a solution for contacting and collecting information from our customers. Despite our needs extending beyond Parcel Perform’s core product offerings, they have successfully stepped up to accommodate our unique requirements. Their customer service and support are splendid, and it is a pleasure to work with their team. **What do you dislike about Parcel Perform?** Issue resolution can sometimes be slow, likely due to our unique customization requirements. **What problems is Parcel Perform solving and how is that benefiting you?** Parcel Perform assisted us in developing a duty and tax communication and collection program, which has streamlined our parcel delivery process and reduced return rates. **Official Response from Li Xin Teo:** > Hi John, thank you for your valuable feedback! Our team is excited to hear about your positive experience with our solution. We look forward to supporting more of your business needs! ### 19. Reliable Partner for tracking and multi carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Riccardo M. | CEO Urbify Operations Austria GmbH, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Parcel Perform?** easy implementation, pro active notifications and great multicarrier options **What do you dislike about Parcel Perform?** as in all IT projects: there is an integration needed **What problems is Parcel Perform solving and how is that benefiting you?** perfromance measurement of shipping solutions. Pro active notifications ### 20. Easy to use software with friendly employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Parcel Perform?** How easy it is to use and how quick we get a response when we occur a problem. **What do you dislike about Parcel Perform?** Sometimes the reports are slow to come through but it could be the amount of data, it isn't a big issue. **What problems is Parcel Perform solving and how is that benefiting you?** Having a clear overview of all parcels ### 21. Professional partner at all levels **Rating:** 5.0/5.0 stars **Reviewed by:** Ricarda R. | Senior Group Manager Digital Customer Interfaces, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Parcel Perform?** We know Parcel Perform as an extremely professional partner. Whether for technical integration or common customer projects, Parcel Perform offers optimal and innovative solutions for all needs. We are looking forward to our continued cooperation and more exciting projects together. **What do you dislike about Parcel Perform?** Nothing to dislike about Parcel Perform. **What problems is Parcel Perform solving and how is that benefiting you?** Integration of DPD as Carrier Solution for Parcel Tracking, Shipping, Parcel Management and Return Management. **Official Response from Li Xin Teo:** > Hi Ricarda! Thank you for your valuable feedback! We're thrilled about our collaboration with DPD and look forward to many more successful projects together! ### 22. Quick help and replies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Parcel Perform?** You support and your quick assistance... **What do you dislike about Parcel Perform?** Nothing to mention for the moment....... **What problems is Parcel Perform solving and how is that benefiting you?** Information that is appearing at our tracking tool and we need to deactivate. Reduce customer complaints due showing wrong information. **Official Response from Li Xin Teo:** > Thank you for your review! We're glad to hear that our accurate tracking is helping you reduce WISMO! ### 23. The Parcel Perform team demonstrates professionalism in business development. **Rating:** 5.0/5.0 stars **Reviewed by:** Ka Yu W. | Distribution Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Parcel Perform?** Prompt reply and great support from the account manager. **What do you dislike about Parcel Perform?** The headquarters office generates excessive administrative tasks. **What problems is Parcel Perform solving and how is that benefiting you?** Track and trace mapping solution **Official Response from Li Xin Teo:** > Thank you for your valuable feedback and trust in our solution. We look forward to a continued partnership! ### 24. Great tool to get more visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Parcel Perform?** Amazing tool to get more traceability on the parcels that are shipped. **What do you dislike about Parcel Perform?** Limited data exports, but possible to export more on request **What problems is Parcel Perform solving and how is that benefiting you?** Traceability and transparency ### 25. support review **Rating:** 5.0/5.0 stars **Reviewed by:** Gulnara J. | Senior IT Business Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Parcel Perform?** quick response navigation in the issue pleasure comunication great support **What do you dislike about Parcel Perform?** Currently, I cannot say anything negative. **What problems is Parcel Perform solving and how is that benefiting you?** Currently we are working together on a migration project, and I like a lot the way PP is supporting. **Official Response from Li Xin Teo:** > Hi Gulnara, thank you for your valuable feedback! Our Customer Success team is excited to learn about your positive experience with us. We look forward to a continued partnership. ### 26. Very competent assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Neil C. | Principal Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Parcel Perform?** Very helpful service - looking to solve problems **What do you dislike about Parcel Perform?** I have nothing I currently dislike about this **What problems is Parcel Perform solving and how is that benefiting you?** Providing a way to have tracking for multiple carriers in one place **Official Response from Li Xin Teo:** > Hi Neil, thank you for your valuable feedback! We are glad to hear that Parcel Perform is able to support your tracking needs. We look forward to a continued partnership. ### 27. Unifying customer communication across the group **Rating:** 5.0/5.0 stars **Reviewed by:** Florian G. | Chief Supply Chain Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Parcel Perform?** Parcel Perform helps us to streamline customer communication across various different business units, sales channels and geographies. It has been a tremendous simplification for us to only work on delivery experience improvements in one tool only. **What do you dislike about Parcel Perform?** It's a bit more complex to integrate Parcel Perform with existing omni channel marketing and retention tools. **What problems is Parcel Perform solving and how is that benefiting you?** We have different brands, sales channels and logistics solutions around the world. We aim for a standardized delivery experience and full transparency about te expected delivery date - while using transactional emails to stay in touch with our customers. **Official Response from Li Xin Teo:** > Hi Florian, thank you for taking the time to share your feedback! And, we appreciate your patience in the matter of systems integration. We've got a team of experts ready to support your integration needs. Do feel free to reach out to your account manager for further assistance. ### 28. Outstanding quality and service **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh Kumar R. | Principal Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Parcel Perform?** * Support team: I was able to get great support even before we engaged the team officially for a trial. Documentation was upto date and support team was very responsive and followed up when required. * Product feedback: The team was very open to getting feedbacks & wish lists and considered for next product iterations. Some of our wish list items were even delivered. * Integration: It was straight forward and did not take much time given the documentation and the trial environment. **What do you dislike about Parcel Perform?** So far, our experience has been great and don't have anything that I dislike. **What problems is Parcel Perform solving and how is that benefiting you?** Solves package tracking for us especially with a wide coverage of different carriers around the world. We wished there was a way to auto detect the carriers given the data we recieve were not super accurate and the product team was able to take that input and delivered an implementation for us to trial it. **Official Response from Li Xin Teo:** > Hi Rajesh, thank you for taking the time to share your feedback on Parcel Perform! We are committed to providing our customers with the best data and delivery experience, whether it's through product innovation or our services. And we are glad that our solution is able to meet your business needs. We are always open to questions and feedback, please do not hesitate to reach out to your account manager or our customer support team! ### 29. Enhancing customer satisfaction and carrier performance review using state of the art data **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Parcel Perform?** Overview of carrier performance within seconds. Super fast integration of different carriers. Great key account and customer service **What do you dislike about Parcel Perform?** Less customization possible without support of ParcelPerform **What problems is Parcel Perform solving and how is that benefiting you?** Creating transparency over the shipment status **Official Response from Li Xin Teo:** > Thank you so much for the valuable feedback! Our Account Management and Customer Success teams are thrilled to hear about your positive experience with Parcel Perform. We believe that carrier integration should never be a bottleneck to your e-commerce efficiency, and are glad to support your operational needs in that aspect. We understand your feedback about customization. Our team is dedicated to making Parcel Perform a perfect fit for your business. Feel free to contact us; we'll be happy to guide you through the advanced options available. ### 30. Leave the complexity to Parcel Perform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Parcel Perform?** Parcel perform offers a quick solution for seamless track & trace experience with lots of customizable features. The team can accommodate special requests to design specific features for the customers. The customer support is great! **What do you dislike about Parcel Perform?** I would not call this as a downside, but sometimes with new distribution providers the tracking events might differ from the standard and it requires some extra work to map the correct events. **What problems is Parcel Perform solving and how is that benefiting you?** We are interested in implementing specific alerts for order placement and additional reports and Parcel Perform has been very helpful in providing us the required solutions. ### 31. Efficient and extra valuable solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Parcel Perform?** There is nothing that Parcel Perform cannot do. The variety of services, the efficient way of communicating and completing tasks, the kindness of its personnel, the dedication on our projects, the excellent customer support and the easy of integrations are only some of the benefits you will take from Parcel Perform. Always happy to share, discuss and complete a new project with Parcel Perform. **What do you dislike about Parcel Perform?** Sometimes the cost, when the solution is talor made though. **What problems is Parcel Perform solving and how is that benefiting you?** Connecting our systems with our vendors. The great benefit is that the interconnections provides visibility and reporting. ### 32. Parcel Perform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Parcel Perform?** The different options that you have available **What do you dislike about Parcel Perform?** That in analyse or comply one cannot click through (drill down) to see more details **What problems is Parcel Perform solving and how is that benefiting you?** follow-up on last mile partners **Official Response from Li Xin Teo:** > Thank you for your review and for choosing Parcel Perform. We've recently upgraded our platform and consolidated all analytics and SLA tracking into E-Commerce Co-Pilot. Click the link below to find out more. ### 33. Initial introduction to ParcelPerform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Parcel Perform?** Solution driven and options available for the future **What do you dislike about Parcel Perform?** I do not have any dislikes at the moment **What problems is Parcel Perform solving and how is that benefiting you?** visible tracking and information about shipped parcels **Official Response from Li Xin Teo:** > Thank you for your review and for choosing Parcel Perform for your tracking experience! ## Parcel Perform Discussions - [What is Parcel Perform used for?](https://www.g2.com/discussions/what-is-parcel-perform-used-for) - [View Parcel Perform pricing details and edition comparison](https://www.g2.com/products/parcel-perform/reviews?utf8=%E2%9C%93&filters%5Bnps_score%5D=5&order=g2_default§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+16%3A31%3A16+-0500&secure%5Bsession_id%5D=a357846d-f83e-44bc-ad69-5fcce409db68&secure%5Btoken%5D=29aabd926bdba6206587018a1c97c2c8c8c3ccfed3427c69828218337e0c4929&format=llm_user) ## Parcel Perform Integrations - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Parcel Perform Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels **Integrations** - E-Commerce - WMS - Accounting - OMS **Logistics Intelligence Software** - Predictive Analytics - Freight Audit - Order & Container Tracking - Dashboards - Contract Optimization - Data Entry - Carrier Performance **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Transactions** - Exchange - Approvals **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Reports** - Shipment reports **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting ## Top Parcel Perform Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews)