I really like the expertise of the payroll team Review collected by and hosted on G2.com.

Invoices should be more detailed : worker ID, items Review collected by and hosted on G2.com.

I like the fact that we have a go-to-person who follows us constanly and it feels like she is part of our team. It is a relyable service and it made hiring worldwide easy Review collected by and hosted on G2.com.

We had a difficult time while they were going through an internal re-org. But this has been solved now and we are confident to stay with Papaya for many more years Review collected by and hosted on G2.com.

Very quick to respond.

Super compliant with global regulations.

Knows exactly how to engage with in country partners.

Easily approachable

Reliable Review collected by and hosted on G2.com.

Not much, they are always there to help. Review collected by and hosted on G2.com.

First of- great service is a huge benefit and the platform is extremly friendly and easy to use.

Everything is on point Review collected by and hosted on G2.com.

have not yet faced any difficulties. will amend my review in the future if nessecary Review collected by and hosted on G2.com.

Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management. Review collected by and hosted on G2.com.

The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product. Review collected by and hosted on G2.com.

Efficient Onboarding in 48 hours - was smooth Review collected by and hosted on G2.com.

Expensive, a bit more than the competition also they gave a discount Review collected by and hosted on G2.com.

A great company with a beneficial and efficient solution, especially for those who employ in various countries. Support many countries. A friendly and easy-to-implement platform.

The customer success team is always amiable and available, gets back quickly and tries to help as much as possible with what is needed. Review collected by and hosted on G2.com.

Nothing I can think about at the moment :-) Review collected by and hosted on G2.com.

At the end of the day our employee did get fully paid. It was only through a lot of work by our employee, including legal counsel, and work on our end. Our termination period was only 30 days which made it easier to leave. Review collected by and hosted on G2.com.

Papaya held our deposit return over a month past the due date we agreed on. They have continued withholding a credit memo over 45 days beyond the payment date without reason and have not given a payment timeline. Overall, the communication is abysmal; you must follow up many times and escalate to get an answer.

Our employee consulted with legal counsel because Papaya attempted not to pay out accrued PTO multiple times. We had to review the law in the country because Papaya's local office was not following the law.

Papaya missed invoicing us for a month, causing audit issues and requiring escalation to their CFO. For a while, they insisted we had paid an invoice we never received or paid. Our employee did get paid that month which was a relief.

We've had many, many customer service reps. Review collected by and hosted on G2.com.

Very positive experience so far:

Friendly, responsive and supporting team

Platform is straightforward and intuitative

Good notifications

Short onboarding time

Good cooperation with local partners Review collected by and hosted on G2.com.

Invoices in dispute- long time to correct an invoice Review collected by and hosted on G2.com.

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response. Review collected by and hosted on G2.com.

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world. Review collected by and hosted on G2.com.