I like that every site comes with separate development, testing, and live environments, making it easy to push updates safely. Automatic daily backups, one-click restores, and easy cloning of environments is also a plus Review collected by and hosted on G2.com.

Pantheon can be expensive once you move beyond the free dev plan. Review collected by and hosted on G2.com.

The support staff is fast, efficient, and knowledgable. Review collected by and hosted on G2.com.

Management. As a part of the culling two years ago it is hard to see so many still trying to find work and management trying to refill the roles with cheaper labor. Review collected by and hosted on G2.com.

Tightly integrated Composer build process, Visual Regression Testing, feature branch testing and caching (both front end and database). Review collected by and hosted on G2.com.

Lack of included log visualization beyond realtime/NewRelic and basic dashboark metrics. Review collected by and hosted on G2.com.

Interface is nice and easy to manage and plugin based services easy to use. Review collected by and hosted on G2.com.

The customer support some time wait not quick response. Review collected by and hosted on G2.com.

We have 40+ websites hosted with Pantheon. They're consistently updating the platform, and trying to help us win business. The team is also incredible to work with. They make it simple to create a new site and perform updates. Review collected by and hosted on G2.com.

It's hard to come up with any downsides. Their team is on it as soon as any deficit might be found. Review collected by and hosted on G2.com.

Drupal websites performing well on Pantheon under the Basic plan. Review collected by and hosted on G2.com.

Not exactly a dislike but it would be nice if Solr search were included in the Basic plan as the Drupal's built-in search performs really poorly. Review collected by and hosted on G2.com.

The customer service is fantastic, and the hosting is flawless. Review collected by and hosted on G2.com.

I don't see any downsides. It's a bit expensive, but entirely worth it. Review collected by and hosted on G2.com.

Pantheon’s uptime and speed are very reliable compared to other hosting I’ve used. Review collected by and hosted on G2.com.

The pricing is on the higher side, especially if you’re working with smaller projects. Review collected by and hosted on G2.com.

The sites have had very little downtime if at all. The support is usually pretty good, helping us out usually rather quickly. Review collected by and hosted on G2.com.

There are times when using command line tools like Terminus and GIT when doing things with Composer where things sometimes just "get stuck" on Pantheon's side and they have to fix it. Review collected by and hosted on G2.com.

Have to say the support desk, which is for me the backbone of a company. Too bad not many in the hierarchy realise that. (Yes, pay the good ones (only the good ones) more!)

Currently I am in the free tier (silver), so usually support is very simple. I have a question, reply will be; Here is the support page! This is generally everywhere and also with Pantheon, however all understandable due being in a free tier.

However, most of the time with Pantheon, I have a feeling they actually look at the issue, in my case mostly technical, and give me the relevant pages and a possible solution how you might fix it. Limited support due my free tier, but their information they give is something that I can work it. That for me is important, due I have problems to fix.

If this is the case, I wonder how it would be as a paid customer, maybe I should persuede my boss :D Review collected by and hosted on G2.com.

Technical documentation is sometimes hard to find or not pointing to relevant information (very short documentation), maybe the administrative documentation is based on an older dashboard? Review collected by and hosted on G2.com.