Paladin Reviews & Product Details

I'm not very satisfied with Paladins customer support as it tends to be slow and unresponsive. I feel that the product lacks features for task management. The interface seems outdated and not very user friendly which is quite confusing . Review collected by and hosted on G2.com.

The pricing plans seem a bit expensive considering the services provided. The lack of integrations with software makes it difficult to maintain productivity. Paladin is unable to solve the issue of inventory management and complicated ordering procedures. Review collected by and hosted on G2.com.

Paladin caters to the needs of content creators on social media platforms like TikTok and YouTube. Its a tool that helps me manage and optimize my content. I value their work on developing features such as an API for generating. Review collected by and hosted on G2.com.

Managing influencers, campaign issues and payment methods on Paladin sometimes challenging to navigate. They offer support and operations the platform is not suitable. Review collected by and hosted on G2.com.

Was easy to setup and help a client reach it's goals of connecting to influencers for marketing campaign work. Review collected by and hosted on G2.com.

Nothing to pinpoint, took awhile to find them but certainly not their fault Review collected by and hosted on G2.com.

Discovery helps us find influencers easily and quickly. The CRM is great for managing our influencers too Review collected by and hosted on G2.com.

So far, it does everything we need. Perfect for TikTok, Instagram and YouTube. Review collected by and hosted on G2.com.

The Panel of the website is quite good and impressive to work & it helps us make the business reports in a short period and helping us have the most profitable period. Review collected by and hosted on G2.com.

I feel everything is good in the software, but for some places, it needed minor changes like bugs and errors. and everytime i need any assistance they responded very quick Review collected by and hosted on G2.com.

Paladin's tools have allowed us to scale much more rapidly and manage a very complex worldwide payment landscape. They are constantly improving their product and are very responsive to our suggestions for additional functionality. Managing a business built on top of YouTube is already a big challenge, so we're glad to count on Paladin's tool set to help us manage the changing regulations while we focus on supporting our growing partner base.

Integrated onboarding, support, reporting and payments allow us to operate very lean, while efficiently managing our creator communities.

Their tech support is top-notch. Review collected by and hosted on G2.com.

An API to connect directly to our data and generate our own reports would be very convenient. Review collected by and hosted on G2.com.

Diverse capabilities. Network payments, campaigns, and DRM ... Review collected by and hosted on G2.com.

YouTube platform always changing so takes time to make software adjustments. Set up can be time consuming but once complete it is worth the investment. Review collected by and hosted on G2.com.

There are many things I really appreciate about working with Paladin, the most important being the tech itself. The Admin and Partner facing dash make's life for managing many YouTube partners/channels much easier and efficient than the system we were previously using. We have used these tools for many years and they have certainly evolved into the best in class and have become social platform agnostic with more than it's original focus on YouTube. James, Thomas and Ole really listened to the feedback from us to make changes and add new features that truely added value. What started as a dashboard that could just process YouTube payments more efficiently has become much more robust today. Managing multiple payment types from multiple platform was very challenging, but we have the ability to add line items that show partners separate revenue streams that are aggregated and paid through one location. Having the ability to set a threshold to payments at say $100.00 makes the volume of payments even more manageable. The application process is very streamlined and efficient. Partners can add multiple YouTube channels and authenticate all their other socials under one account. The ability to create separate “Communities” is helpful as this feature allows you to have many different Communities under one Admin dash. These Communities can be arranged by genre, language or whatever is necessary for your business. The system admins are able to limit access to employees and clients by Community for an extra layer of security. You can invite employees or clients that are not in your company and give them access to only the community that pertains to them. Our company relies heavily on recruitment, we are able to add recruiters to any or all communities with different rev shares which is all automated. There is a very robust Community wide messaging system. The ability to contact support is done easily through the dash and response time is very quick.

The Partner facing dash has robust analytics that can be sorted over various time periods for partners to track past performance across all social platforms that are authenticated. Partners can also see estimated current earnings and a countdown to when they will receive payments. The Apps tab gives Partners free access to some of the best creator apps on the market. Partners are provided access to guides which give them direction on Bent Pixel’s best practices for succeeding on YouTube. Partners are also able to download branding packages and see the latest news on what’s happening with Bent Pixels and the greater market. Partners have access to an earings tab which breaks down their earning by month and line item.The community support system in place is very simple and efficient. Partners can authenticate social media accounts very easily which allows Bent Pixels the ability to pull analytics across multiple platforms making it much easier to provide insight into which channels are right for Brand deals. The Partner facing dash is designed to be specific to each community which is helpful if the Community members all speak a language other than English.

The Campaigns tool is very exciting and is continually rolling out new features. Campaigns allow our Brand team the ability to access video metrics Community wide and group them in many different meaningful ways that our specific to the Brand deals we are trying fulfill. Soon we will be able to authenticate channels that are not under our Community which will allow us to easily add out of Community talent to our RFPs. Campaigns will allow team to respond quicker and more thoroughly to RFPs and handle a much greater scale than pulling these video metrics manually.

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There really isn't anything I dislike. We really wanted to have the ability for channels to join the dash that did not have or want to use their YouTube channel to authenticate. This request is being rolled out in the next 2 weeks. We also would like to have the ability for clients to access and use the dash by only inputting assets and that feature is also being rolled out by end of second quarter. All tech has bugs but Paladin is very quick to respond when one arises. Review collected by and hosted on G2.com.

The on-boarding process. Bringing new talent into our program is as easy as sending creators to a custom application and accepting their application when submitted. The talents' information correlates with the creator facing dashboard for ongoing management. The process of collecting creator info and managing the information and analytics through spreadsheets is a major hassle, now resolved. Review collected by and hosted on G2.com.

The software is still relatively young, and therefore some of the features can be further developed. One example is the limited capabilities of the contract management feature, which I understand to be in the product pipeline. Fortunately, the team is smart and knows what problems to prioritize moving forward to keep the software both up to date and ahead of the curve in the digital video space. Review collected by and hosted on G2.com.