Potentially higher fees than DIY solutions Review collected by and hosted on G2.com.
Potentially higher fees than DIY solutions I like best about Paddle is its focus on simplifying complex revenue operations for SaaS. Review collected by and hosted on G2.com.
Of course paddle is very hassle free service. I used others payment providers also they have verification and other issue in the middle of your budines. But paddle do it beginning of creating your account. So verify first and and relax in future. I am using paddle from more than 6 months. Review collected by and hosted on G2.com.
The service charge is little bit high, but its okay for me. Review collected by and hosted on G2.com.
The API integration is one of the simplest most flexiable solutions I have ever used. Paddle makes it possible for me to offer my software internationally. Review collected by and hosted on G2.com.
Customer support while very helpful, is very slow. The paddle solution is well documented which means that you don't need to contact support often. Review collected by and hosted on G2.com.
Paddle simplified the complexity of internal payments and also helped with managing the recurring bills. It offers a very smooth experience. Review collected by and hosted on G2.com.
Paddle's features lacks some simplicity. Review collected by and hosted on G2.com.
The intelligence and methodologies used to identify, analyze and offer solutions Review collected by and hosted on G2.com.
There is nothing to dislike since the way it is built has covered almost all payment problems Review collected by and hosted on G2.com.
Paddle is merchand of record and thus takes care of sales taxation (VAT) globally. It's relatively easy to implement and extremely easy to manage once deployed on your app. Customer support is responsive and quick to help. Review collected by and hosted on G2.com.
The fees are considerable but reasonable when comparing to alternatives. Review collected by and hosted on G2.com.
We find the Paddle service to be very convenient in the terms of simple integration, Paddle API, the option of creating flexible payment plans. The user interface of working with a specific subscripton is also convenient and simple. Review collected by and hosted on G2.com.
There are several points that can be improved, and they're as follows:
- there is no filter option in the Change Plan dropdown. You have to look for the needed plan manually among a thousand of plans
- there is no option to archive the old plans while some of the clients are still subscribed to them
- during the creation of the coupon, there is no option to apply it to more than a thousand of plans. You get the following error: “ Unknown: Input variables exceeded 1000. To increase the limit change max_input_vars in php.ini. in”
- the option of adding a payment plan via the API is in fact useless, as you can't add a logo to the plan in this way, so we have to do it manually
- each time after you edit a payment plan, you get redirected to the first page, and it complicates the process big time
- there is no option of sorting Subscription Plans by date - from the latest to the oldest or even alphabetically
Thus it is, in fact, impossible for a marketing manager to work with subscription plans via the internal Paddle interface.
Moreover, Paddle unexpectedly announced that they're going to close the affiliate split feature at the peak of marketing and holiday season. All last year we spent a lot of time and efforts to onboard about 1500 affiliates to scale the turnover of the program. It is really unexpected and frustrating. Review collected by and hosted on G2.com.
Thank you for your insight, Andrey.
We are glad to hear that you find our integration process simple and convenient, and appreciate the flexibility of our payment plans and user interface.
We're actively working on improving our Subscription Billing functionality, with some big upgrades coming this year. We will take your suggestions into account as we continue to develop our platform.
Near the end of last year, we communicated the decision to terminate Paddle’s Affiliates and Split Funds features in early 2023. We did not take this decision lightly. It’s not a core part of our product offering and since we have not focused our resources on maintaining and improving these features they have become subpar when compared to the affiliates industry.
We appreciate that you, and others, have been drawing value from these features, so we worked closely with some third-party affiliate platforms (Rewardful and FirstPromoter) to ensure easy integration with Paddle.
Please reach out to us directly if you have any further questions.
Thanks, Paddle.
We are multi-product SaaS company providing our products and services worldwide for 1000+ customers in 20+ countries. Different products include different pricing options, one-time payments, extra usage payments, add-ons and setup fees. All those requirements are perfectly covered by Paddle's flexible setup and powerful API. Besides payment options and API being flexible, they still keep it easy to set up and use, so it's great even for small teams or start-ups. When we launch new products or extend our features, support from the Paddle team is quick and helpful, even for complex topics and specific scenarios. Another great advantage is VAT and tax handling features; it's essential if you are selling in multiple countries. Review collected by and hosted on G2.com.
It would be nice to have more checkout forms customization options and have an ability to manage webhooks via API Review collected by and hosted on G2.com.
Hi Andriy,
Thanks for your feedback. We love hearing that we’re a great choice for SaaS.
We’re absolutely exploring adding more customization to the checkout, but our team can get pretty creative with the current toolset - we’d love to hear if you have any ideas on things you’d like to do or if you need any support.
We love the simplicity of Paddle.
Easy to implemented, custom embedded (inline) or via a store on Paddle webpage.
Best win is the online VAT processing: Simply define your product, plans, implement the webhooks and leave the full selling to Paddle.
For one-time payments, and subscription models.
Accounting wise, you only need to book the revenue per month, and not each individual invoice of each customer.
And no need to store sensitive customer data, no need to be PCI compliant.
So all wins here ;) Review collected by and hosted on G2.com.
I wish they offered SEPA payments for subscriptions, and have more advanced coupon codes. For example, coupon codes that grant a credit to the customer account (with expiration date?), or is valid for a discount for a given number of months and so on. Luckily those seems to be on the roadmap.
The support is not 100% optimal and not real-time. Luckily not needed that often, but a live chat would be great. Review collected by and hosted on G2.com.
Thanks for sharing your thoughts, Jelle. It’s great to hear about all the wins!
We're looking into adding SEPA and other types of recurring direct debit payments, so stay tuned.
Glad to hear that you're excited about the upcoming improvements to our coupon codes and discounts. We're always striving to make Paddle better.
While we don't have real-time support just yet, you can always drop us a message in our chat and we'll get back to you as soon as we can. It's hard to give a definitive timeline on responses because the domain is complex and sometimes the questions span multiple teams internally. Our priority is to give you the best answer possible, even if it takes a bit longer.
Paddle is easy to set up and start taking payments. We find that the conversion rate using the checkout widget is good, and it's clear that the Paddle team has spent time plenty of time optimising this. We use Paddle to sell digital products. Undoubtedly the best thing about Paddle is the fact that Paddle acts as a Merchant of Record. This is a very clever way of enabling us to avoid the headaches of dealing with things like VAT MOSS. Review collected by and hosted on G2.com.
The payment processing cost (5% per transaction) is higher than we would like, although it is overall probably worth it mainly due to the Merchant of Record benefits of using Paddle. Separately, the back-end API is generally good but could be improved - it sometimes feels like an afterthought from a developer's perspective. Review collected by and hosted on G2.com.
Thanks for the feedback, Chris. We appreciate your positive comments about our checkout widget and the benefits of using Paddle as a Merchant of Record. We are constantly working to improve the dev experience - we’ve noted your feedback. Regarding the payment processing cost, we understand that it may be higher than some other providers, but we believe that the value we offer with our all-in-one platform, including tax handling, risk management, and subscription management saves on cost.