Pabau Practice Management Reviews & Product Details

Ease of use

Customer Support

Number of Features

Ease of integration Review collected by and hosted on G2.com.

I can not think of anything at this time Review collected by and hosted on G2.com.

The breadth of what it covers without needing to bolt on third-party tools. We use online bookings, digital consent forms, medical records, photo uploads, aftercare messaging and automated comms — all inside one platform. For a doctor-led aesthetics clinic, the legal and compliance foundations are solid. That was non-negotiable for us.

The support team has been genuinely excellent. Annie led our onboarding and handled everything from setting up services, packages and memberships, to coordinating with our software developers and guiding us through widget integration. She’s methodical and detail-oriented — the kind of person who doesn’t let things fall through the cracks. When our developers couldn’t embed the booking widget, I did it myself — and Annie supported me through every step without making me feel like it was an ask. Emily handled the finance and marketing setup with the same level of competence. Review collected by and hosted on G2.com.

The onboarding window was around three weeks — part of that is on us for not being more proactive, but getting certain elements like forms and services live did take longer than expected. Plan ahead if you’re working to a launch date.

The booking system also opens on a separate domain to your main website. We came from Squarespace with Acuity embedded, so everything lived under one URL. It’s a minor UX point, but worth knowing before you switch. Review collected by and hosted on G2.com.

I have just completed the onboarding process so haven't got going with it properly yet, but the features I am excited to use are the integration with my payment system, the AI features to speed up and create more detailed patient notes and the features I can use to track patient treatment plans. Review collected by and hosted on G2.com.

I haven’t found it entirely intuitive, and there’s quite a lot to learn before you can really get going with it properly. That said, it’s understandable, since it’s a sophisticated system. Review collected by and hosted on G2.com.

Pabau is a very comprehensive practice software that aligns well with cosmetic and medical practices that want to work professionally and grow. The platform combines scheduling, electronic patient records, consent, billing, and automated communication into one system and supports good record-keeping, traceability, and quality assurance.

An important advantage is the helpdesk. Support is easily accessible, actively thinks along, and assists with both technical questions and setting up workflows and onboarding. The support feels involved and solution-oriented. Additionally, there is often room for consultation and accommodations or custom agreements through the account manager or representative, which is pleasant for growth or long-term use.

In summary, Pabau is a powerful and future-proof system with excellent support, provided you set it up consciously and make clear agreements about functionalities and costs. Review collected by and hosted on G2.com.

A point of attention remains the cost and credit structure. Some functions that feel basic require credits or fall outside the standard package. Therefore, it is important to carefully review in advance what credits are needed for and how they are used, to avoid unexpected costs.

Employees must often work through a checklist when setting up. This sometimes feels a bit forced, but it does ensure that you get the most out of the system.

What would make the system even stronger is built-in monitoring of expiration dates of medication and products. For medical and cosmetic practices, this would be a valuable addition within the quality and safety domain. Review collected by and hosted on G2.com.

This all-in-one system is incredibly convenient. You don't need to purchase countless add-ons to access the tools that everyone values, which sets it apart from other companies. The team is exceptionally helpful and understanding, and every meeting has been both productive and informative. Implementation is straightforward, with clear instructions, and the interface is extremely user-friendly. The connection is reliable, communication is quick, and integration is seamless. It's ideal for daily use and supports ongoing growth. Review collected by and hosted on G2.com.

There's nothing i didnt like / took all the best from other platforms I've used before. really convenient and good Review collected by and hosted on G2.com.

Integrated systems - Leads, Online bookings, Pabau Go mobile app for ipads.Flow throughs for patient pathways. Automated systems. Customer tickets to report issues and how quickly they get resolves, The more I use the system on a daily basis the more i get from the Pabau system, just sending a marketing email on broadcast is very easy. Implementing is easy with xero and other apps, follow this up with ticketed customer support that get actioned quickly 24/7 it is amazing.

I have also used the community topics folder to recommend what is best to help the system and they have taken some great recommendations. Review collected by and hosted on G2.com.

Does Buffer on a monday morning when busy, also implementing the ICD codes is hard, The add ons are becoming to much at the moment, marketing plus, care plus. plus the actually cost of using the system, it becomes expensive. Pabau one did not have this and we never got a like for like system with all the add ons. Review collected by and hosted on G2.com.

The software is extremely efficient when it comes to management of the clinic calendar, booking in clients and arranging staff schedules. It is very easy to move appointments and automate lots of aspects of the business. Review collected by and hosted on G2.com.

There is nothing so far that I have found problematic with Pabau Review collected by and hosted on G2.com.

I like that Pabau Practice Management is all under one platform and very easy to use. It solves literally every single problem in our practice, from client communication to follow-up, invoices, consents, forms, and marketing. It was extremely easy to set up with fantastic guidance from the care team, from Dorian to Emily, to all of their staff members. Review collected by and hosted on G2.com.

Nothing at all, its a fantastic product. Review collected by and hosted on G2.com.

Damian has been so patient and supportive helping me set up our Pabau booking system for the first time. Furthermore he is so knowledge and intuitive as to how our aesthetic clinic could work most effectively and efficiently Review collected by and hosted on G2.com.

It would be fair to say that I was somewhat overwhelmed at what needed to be done initially but, with the right support, I’m much more confident now manoeuvring my way round the system. Review collected by and hosted on G2.com.

What I like best about Pabau is the customer support. The webchat is fast, friendly, and issues are resolved quickly with good follow-up. The system is also excellent for compliance, with a wide range of ready-made forms that help keep everything organised and inspection-ready. Even though my business doesn’t fit neatly into their standard setup, the team have worked with me to find practical workarounds and have been supportive as my services have grown. Review collected by and hosted on G2.com.

The only area for improvement would be adding more features tailored for mobile services. That said, the workarounds provided have been effective and I appreciate how open the team have been to feedback. Review collected by and hosted on G2.com.