--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. (134 reviews) - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. (95 reviews) - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. (86 reviews) - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. (69 reviews) - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. (61 reviews) - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. (61 reviews) - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. (41 reviews) - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. (41 reviews) - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (23 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. It is a great experience for me by using ozontel services which is very smooth and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Varun . | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Ozonetel?** I am a admin and user also of the cloud agent it is very simple and easy to use i think a new person can easily learn and access the cloud agent without any complications **What do you dislike about Ozonetel?** Sometime due to ping issue of interenet there is some delay in the performance which needs to be improve also so UI upgradation could be made to make it more eye catchy **What problems is Ozonetel solving and how is that benefiting you?** Ozontel have fixed few bugs which made it more convenient for the users also i believe after this feedback ozontel will improve more ### 2. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Vijay P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** It is very easy to use and understand and provide feedback **What do you dislike about Ozonetel?** Some time it's slow in case network speed is not stable **What problems is Ozonetel solving and how is that benefiting you?** I want to remove wires ### 3. Game Changer **Rating:** 3.5/5.0 stars **Reviewed by:** Aisha S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** The CRM where I can easily access all the call history. Also the process of me receiving the call first then when it gets connected to the customer. It helps me to be prepared. It's been game changer for me as it keep the track record of all the calls made and their duration. So helpful in tracking team performance and metrics **What do you dislike about Ozonetel?** Sometimes, there is a heavy voice issue and calls get disconnected and are not really audible **What problems is Ozonetel solving and how is that benefiting you?** The voice issue part ### 4. Friendly CRM Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Aishwarya B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Ozonetel?** The best part of Ozonetel is the IVR, easily available call recordings, And its the best CRM system **What do you dislike about Ozonetel?** The dislike was - Longer time taken to reach the client or the customer once Dialed. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps in managing outboind and inbound calls, where is has the wonderfull features of tracking the calls, calls duration, also we can get the report in the form of graphical representation. ### 5. Nice experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2024 **What do you like best about Ozonetel?** Can download call recordings of previous calls instantly **What do you dislike about Ozonetel?** We face downtime issue most of the time(Keeps on loading) **What problems is Ozonetel solving and how is that benefiting you?** Lets auditing calls ### 6. Best CloudAgent Solution in the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Ruchit J. | Senior Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ozonetel?** The report portals are super friendly and the live dashboards take the efficiency tracking game to another level **What do you dislike about Ozonetel?** The admin controls are relatively restricted in compared to the competitors **What problems is Ozonetel solving and how is that benefiting you?** The Auto dialback feature is gamer changer and helps in improving the customer experience. ### 7. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** K N P. | Training And Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** Awesome service. Connecting with the team is very easy. User friendly **What do you dislike about Ozonetel?** Nothing like that. Very good service Keep rocking **What problems is Ozonetel solving and how is that benefiting you?** Easy life in contact centre ### 8. good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Diksha J. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Ozonetel?** Laptop calls. Ease of Use. Customer support. **What do you dislike about Ozonetel?** SIP issues. There is no backup to make phone calls via normal phone calls. **What problems is Ozonetel solving and how is that benefiting you?** Ozontel is solving the issue of network issues that we face over normal phone call. ### 9. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vineet K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2024 **What do you like best about Ozonetel?** Outbound calling with good connectivity. **What do you dislike about Ozonetel?** Call history unable to fetch more history **What problems is Ozonetel solving and how is that benefiting you?** To interact with customers ### 10. Amazing Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Sitesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ozonetel?** The tracking system on the same & how seamlessly the call lands. My team & me are really enjoying using this portal in our day-to-day Office routine. **What do you dislike about Ozonetel?** The reminders on the callback should be better. **What problems is Ozonetel solving and how is that benefiting you?** The tracking of the calls on a day-to-day basis, Followup, maintaining notes, and analysis of the calls by the audio quality. ### 11. Ozonetel Cloud Agent in G2 by Footprints **Rating:** 5.0/5.0 stars **Reviewed by:** Najma N. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Ozonetel?** Working very smoothly Can dial maximum number **What do you dislike about Ozonetel?** Disposition are very limited .needing more **What problems is Ozonetel solving and how is that benefiting you?** Not getting any kind of issue ### 12. Have good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan N. | Dietitian, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Ozonetel?** It helps in easy access to the calling and provides best ways to close the calls. **What do you dislike about Ozonetel?** Felt like sometimes disposition takes time to appear. **What problems is Ozonetel solving and how is that benefiting you?** It helps in providing services which benefits users helping customers through calling . ### 13. Highly Recommendable Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ozonetel?** Ozontetel's range of features is extensive and user-friendly from an everyday user perspective. From call recording and analytics to IVR customization, they offer everything a business needs to streamline its communication processes. **What do you dislike about Ozonetel?** Have faced no major problems with my everyday usage. **What problems is Ozonetel solving and how is that benefiting you?** With the rise of remote work, businesses need communication tools that support collaboration and connectivity regardless of location. Ozonetel's cloud-based communication solutions facilitate seamless communication and collaboration among remote teams, enabling efficient remote work environments. ### 14. Best In the market **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ozonetel?** Its features like cloud contact centre solution, omnichannel suppoort, automation and scalability. **What do you dislike about Ozonetel?** There is nothing to dislike about the ozonetel. **What problems is Ozonetel solving and how is that benefiting you?** It solves communication challenges for business by providing a comprehensive cloud contact centre solution. It benefits users by enhancing customer interaction, improving efficiency and offering scalability without the need for extensive infrastructure. ### 15. Smooth calling experience with Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Sudhanshu C. | Associate Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ozonetel?** Extensive Reporting and Live Dashboard makes it better than others **What do you dislike about Ozonetel?** VPN Connectivity and Sometimes API calls doesn't work. **What problems is Ozonetel solving and how is that benefiting you?** We want a call journey for our inbound calling and many other telephony services do not have this feature. This call journey feature helps us to track abandoned calls from the agent side. ### 16. Exceptional Communication Solution for Seamless Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Atul S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent has been a game-changer for our customer service operations. What I like best about it is its versatility. Whether you're a small business or a large enterprise, CloudAgent scales effortlessly to meet your needs. The ease of setup and integration with our existing systems was a pleasant surprise, and it drastically reduced downtime during implementation. The real gem, though, is the comprehensive suite of features it offers. The intuitive dashboard makes managing inbound and outbound calls a breeze. The IVR system is highly customizable, allowing us to create tailored call flows. Plus, the real-time analytics and reporting tools give us invaluable insights into agent performance and customer interactions, helping us refine our service continually. But the icing on the cake is the robust omnichannel support. Being able to handle calls, emails, chats, and social media inquiries from a single platform has significantly improved our efficiency and helped us provide consistent support across all channels. **What do you dislike about Ozonetel?** While Ozonetel CloudAgent is an impressive platform, there are a few areas where it could improve. Firstly, the pricing structure can be a bit complex, and it would be great to see more transparent pricing options. Additionally, while the support team is generally helpful, response times could sometimes be quicker during peak hours. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent has benefited us by improving our communication efficiency, ensuring scalability, enhancing customer experiences, providing valuable analytics insights, and enabling us to offer a consistent and responsive omnichannel support system. These solutions have not only streamlined our customer service operations but have also contributed to improved customer satisfaction and loyalty, ultimately benefiting our bottom line. ### 17. Super easy to use and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Soubhik B. | People Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Ozonetel?** The software is easier when compared to the previous software we used. To generate a call and connect to customers is easier. The latency is very less **What do you dislike about Ozonetel?** It could look rather appealing and instead of blended mode it could be ozoned mode **What problems is Ozonetel solving and how is that benefiting you?** To enhance the customer experience at the firm and collect necessary data to improve employee perfomance ### 18. It's a good and user friendly tool to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Team Leader Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Ozonetel?** It's very User friendly. You can also get the history and recordings of previous calls at your fingertips. **What do you dislike about Ozonetel?** Sometimes my team faces minor bugs like calls missed due to ringtones was not heard, or auto logout. **What problems is Ozonetel solving and how is that benefiting you?** This tool is very User friendly and the reporting section is very convenient to use. ### 19. Great for support function **Rating:** 5.0/5.0 stars **Reviewed by:** Komal l. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Ozonetel?** Call + Login is a great feature and reporting makes it so much easier **What do you dislike about Ozonetel?** Interface is not changed since the start **What problems is Ozonetel solving and how is that benefiting you?** The reports and call recordings help us alot to develop the function ### 20. It's a good tool and user friendly as well. Where a unknown person can learn easily. **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran P. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ozonetel?** As previously stated, it is a user-friendly tool. Anyone can use this tool for calling purposes, and we don't need extensive training to learn it. We can learn about using the Ozonetel tool for soft call solutions in a short amount of time. Which can be advantageous to any organisation. **What do you dislike about Ozonetel?** The dislike portion is extremely small in comparison to the advantages. Sometimes it implies that we will get some ringing issues where we will be unable to answer the customer call and it is not a complete Ozonetel issue. (Perhaps this ringing is caused by internet fluctuations.) **What problems is Ozonetel solving and how is that benefiting you?** It enables us to better serve our customers. This application is used as a soft call tool. As a benefit, it assists us in resolving the queries of those customers who seek a response to their problem. ### 21. Great Dashboards **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Ozonetel?** I used it to track the performance of the agents and the flexible dashboards have helped me monitor them so efficiently and take decisions on real time basis **What do you dislike about Ozonetel?** There is nothing i dislike about the product **What problems is Ozonetel solving and how is that benefiting you?** It is helping me real time track the agents and make effective decisions ### 22. IVR Blast Call Response **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul Shafique S. | Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** It's very easy to communicate with our client and help to collect feedback. Customer service is realtime for any solutions **What do you dislike about Ozonetel?** I think we didn't get any kind of review for dislike, but also ozonetel needs to take urgency on working deliver on time **What problems is Ozonetel solving and how is that benefiting you?** We work on multiple database when we face issue to reduce our data analytics. Now this service use to reduce to our data based on customer feedback ### 23. Using it for the last year, I haven't faced any issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul S. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Ozonetel?** It provides the best experience while speaking with customers/merchants. Also, the voice clarity is good. **What do you dislike about Ozonetel?** Sometimes faced connectivity/technical issues, but they are always addressed by the support team on priority. **What problems is Ozonetel solving and how is that benefiting you?** CloudAgent helped to fix the technical glitches like connectivity issues, voice issues and auto log-out issue. ### 24. Connect with a click! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel P. | Customer Success Manager - Business Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Ozonetel?** Amazing experience connecting over a cloud based telephonic application. Such hassle free performance. **What do you dislike about Ozonetel?** Nothing:) Primarily it's because my patchy internet. **What problems is Ozonetel solving and how is that benefiting you?** The major one remains the eradication of a handset. ### 25. Ozonetel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Soham K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Ozonetel?** Calling process is very smooth which enables us to connect with our maximum clients. **What do you dislike about Ozonetel?** It lags sometime which creates a hinderance in work. **What problems is Ozonetel solving and how is that benefiting you?** It is convinient to make calls and set callbacks to client which results in increasing our call connectivity and followup with every clients. ### 26. Breaks **Rating:** 5.0/5.0 stars **Reviewed by:** Sumera B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent supports multiple communication channels, including voice, email, chat, and social media. This omnichannel capability allows businesses to engage with customers on their preferred platforms. **What do you dislike about Ozonetel?** Since Ozonetel CloudAgent is a cloud-based solution, it relies on a stable internet connection. Users in areas with unreliable internet connectivity may face challenges in maintaining consistent service quality. **What problems is Ozonetel solving and how is that benefiting you?** Ozonete Cloud agent has been very helping by auto recording the calls,its not very difficult to listen to our oldcalls and which helps us to review our calls wheneber required,Its user friendly and easy accessible.Its also works in poor internet connection which is highly appreciatable. ### 27. Cloudagent the confusion clarity **Rating:** 4.5/5.0 stars **Reviewed by:** Amrit Pal S. | Subject Matter Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Ozonetel?** Cloud agent is actually a great portal or we can a software build up to keep a day to day track of performance, reports and connection source to reach out to team mates and colleauges accross. **What do you dislike about Ozonetel?** To be honest the thing which i dislike is it gets logged out during calls sometimes and just more thing that I ofently face issues while transferring calls to others. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel can once just look after the call transferring issue and rest I feel is a good source and sometimes the logging out issue, once these 2 issues are resolved, Then its a complete package. ### 28. Its very convenient for the organisations to manage the calls **Rating:** 5.0/5.0 stars **Reviewed by:** Sajairaj R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ozonetel?** With one click we can call to the client **What do you dislike about Ozonetel?** If the client wants to call us back , the landing number is different which creates confusion **What problems is Ozonetel solving and how is that benefiting you?** typing and calling the clients. spam calls been avoided ### 29. Cloud does not work properly Sometimes **Rating:** 2.5/5.0 stars **Reviewed by:** Harsha B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Ozonetel?** Most of the times cloudagent will be working fine **What do you dislike about Ozonetel?** Sometimes call will not be connected in cloud and page will be refreshed and slow in connecting while dispostion, breaks will not be released as soo as we release the break take 5 to 10 sec of time to come to ready status **What problems is Ozonetel solving and how is that benefiting you?** When we raised any concern cloud agent team will respond and will get the things done within EOD ### 30. Good User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mehar G. | Software Development Engineer - 1, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Ozonetel?** Ease of Use,Scalability, Diverse Features, Integration, Reliable Support **What do you dislike about Ozonetel?** quite pricey and occasional issues with call drops or poor call quality. **What problems is Ozonetel solving and how is that benefiting you?** In a health tech company like ours, Ozonetel CloudAgent affords several key benefits: 1. Streamlining Sales Calls: By creating a centralized communication hub, it simplifies the process of making sales calls, thereby improving efficiency. 2. Enhancing Productivity: Through automation features, Ozonetel reduces manual tasks, which can boost agent productivity. 3. Better Decision Making: Real-time analytics provided by Ozonetel enable data-driven decision making, optimizing your sales strategies. 4. Scalability: The platform can easily scale, accommodating your business's growth and fluctuating call volumes. 5. Business Tool Integration: Ozonetel's compatibility with other business tools aids in providing seamless service and improved customer data tracking. Ultimately, Ozonetel CloudAgent helps increase sales efficiency, improve customer interactions, and drive business growth. ### 31. A good platform for calling th customers **Rating:** 4.5/5.0 stars **Reviewed by:** Murali M. | Assistant Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Ozonetel?** A good tool for making the dashbaord and help us in giving better customer experience amd resolving the tickets **What do you dislike about Ozonetel?** Tagging the calls is always smooth and also helps giving quick response to the customer issues **What problems is Ozonetel solving and how is that benefiting you?** Help in solving the problem of customers at a quick pace ### 32. Great App for Calling **Rating:** 3.5/5.0 stars **Reviewed by:** Ashwini S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Ozonetel?** User friendly and easy to access. it's productive app. effective reports **What do you dislike about Ozonetel?** Would be great if there's auto call back option for client prefered call back time **What problems is Ozonetel solving and how is that benefiting you?** Its hepling us to have smooth work flow in calling department, we also run auto dailer with large number of leads ### 33. my incoming calls never come , and some once in a week or two it dont allow the call **Rating:** 3.5/5.0 stars **Reviewed by:** Tiya C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** it records in immeditate bases , like once the call end , and if you want the recording it will be available **What do you dislike about Ozonetel?** my incoming calls never come , and some once in a week or two it dont allow the call **What problems is Ozonetel solving and how is that benefiting you?** it is solving - 1. our personal number is safe 2. it records the call to be on a safer side ### 34. Good platform for sales calls **Rating:** 5.0/5.0 stars **Reviewed by:** Janapareddi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Ozonetel?** Ozonetel is very easy to operate and check the daily reports. we can use for inbound calls as well as outbound calls. **What do you dislike about Ozonetel?** If their is any network issue then it will take some time for call drop. **What problems is Ozonetel solving and how is that benefiting you?** They solved the call drop issue and now we are using very happily for our calls. ### 35. Amazing app to rely on for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashmita D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Ozonetel?** It's Seemeless and efficient and helps us collect data easily and efficiently which in turns helps to provide the best experience to customers! **What do you dislike about Ozonetel?** So far it is wonderful and have no issues so far. **What problems is Ozonetel solving and how is that benefiting you?** It's helps us to connect with customer efficiently and accuracy. ### 36. King of Cloud Services **Rating:** 4.5/5.0 stars **Reviewed by:** SAUMIL S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Ozonetel?** since last 4 years we are using Ozontel services ,Respnse system develop by Ozontel is too good they belive in qulity response that i like the most **What do you dislike about Ozonetel?** Client Customization is not there , and technical team is not reponsive as we have require . **What problems is Ozonetel solving and how is that benefiting you?** ozontel hels us to setup our intergration Infrastructre which is most valuable for us . ### 37. Good application to mask my number **Rating:** 4.0/5.0 stars **Reviewed by:** Manyata S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** I work in a situation where I have to call multiple people in a day. This helps me mask my number and conveniently record conversations. **What do you dislike about Ozonetel?** The voice quality is a little dull. The quality could be made better. **What problems is Ozonetel solving and how is that benefiting you?** It is resolving my privacy concern. I dont need any big instruments i can just simply talk using my phone. ### 38. It is a great tool to track productivity and calls. **Rating:** 4.5/5.0 stars **Reviewed by:** Aanchal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Ozonetel?** The best thing is how easy it has become to log in and log out. All the calls get recorded and it is easier for us to find the numbers and manage time accordingly. **What do you dislike about Ozonetel?** nothing yet has been giving trouble to me at least the tool runs smoothly and it is a good software to track time and manage daily work related things effectively. **What problems is Ozonetel solving and how is that benefiting you?** It is a very accurate and great software to manage time and save our calls. Could agent keeps a track of all our phone calls both inound and outbound. ### 39. Very easy to operate and easy to work. **Rating:** 4.5/5.0 stars **Reviewed by:** Mina H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Ozonetel?** Cloudagent very good and very easy to operate like not too many options to get confused so easy to use I personally very comfortable to use cloudagent from day 1. **What do you dislike about Ozonetel?** Sometimes it's getting stuck and not working well but yeah after applying rebuttal cloud agent works really good.I could recommend only this thing like when getting stuck. **What problems is Ozonetel solving and how is that benefiting you?** When cloud agent getting stuck so we have to logout from cloud agent after that it's work really good or if sometimes it's not working after logout we can login from agent 1/2/3 like this. ### 40. Energetic **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit J. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Ozonetel?** The first thing is it is user friendly we can access the different features of the cloud agent and that helps us complete the target of the organisation with utilization **What do you dislike about Ozonetel?** Sometimes it gets stuck while using not every time only some occasion which irritate us because calls go on and we not access the ticket for the customer that is a bad part. **What problems is Ozonetel solving and how is that benefiting you?** That helps in doing the inbound and outbound calls on a regular basis and marking the ticket responses provide by the feedback based on the response from the customer ### 41. Ozonetel is far ahead than other IVR's **Rating:** 5.0/5.0 stars **Reviewed by:** Abhijith R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Ozonetel?** Hands-free calling and voice clarity of the calls. I can start calling clients in any location and it is radiation, unlike mobile calling. Ozonetel is far better than other IVR that I have used. Great product team **What do you dislike about Ozonetel?** Disposition can be modified for the betterment of agent usage. The disposition can be made agent friendly and it would be rather quick, so agent time utilization would be more productive. **What problems is Ozonetel solving and how is that benefiting you?** Calling clarity is great and this was an issue with the previous IVE, but Ozonetel solved this issue. Our agent is more productive and their call time utilization has improved. ### 42. Quality service **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhilendra P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Ozonetel?** The service quality is really good. It's easy to use. **What do you dislike about Ozonetel?** Everything is that's an add on is chargeable. Ideally it should be part of the service cost. **What problems is Ozonetel solving and how is that benefiting you?** It helps us streamline calling infrastructure for alll our customer and customer service agents. ### 43. Convenient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan H. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2023 **What do you like best about Ozonetel?** It's an amazing tool to help plan and execute those plans smoothly and monitor everything that's otherwise very difficult. The Ozontell team is always available round the clock and thus I use it always. Very easy to use **What do you dislike about Ozonetel?** Sometimes need to connect and disconnect to make sure the calls are landing otherwise nothing **What problems is Ozonetel solving and how is that benefiting you?** All my dialing issue and calling experience ### 44. Best Experience with Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh S. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent stands out for its seamless calling experience, robust features, and user-friendly interface. Its efficient call management, analytics, and integration capabilities make it a top choice for businesses seeking reliable communication solutions. **What do you dislike about Ozonetel?** Nothing to dislike it is the best keep it up **What problems is Ozonetel solving and how is that benefiting you?** Privacy it don't display number and we get the HQ recording ### 45. Ozontel experience **Rating:** 5.0/5.0 stars **Reviewed by:** Antara N. | Customer Service - Assistant Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Ozonetel?** Team is always reachable and our issues gets sorted in very short span of time. **What do you dislike about Ozonetel?** Sometimes there is a latency of calls landing on the phone. **What problems is Ozonetel solving and how is that benefiting you?** Multiple issues like call dispositions, real time data etc which we lacked in our previous CRM. ### 46. Best Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rajneesh K. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Ozonetel?** Scalability, enhanced Features like omnichannel support, automation etc. **What do you dislike about Ozonetel?** Nothing to dislike about the software. It meet all the requirements **What problems is Ozonetel solving and how is that benefiting you?** It benefits us by enhancing customer interactions and offer the scalaility ### 47. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Sameer A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** Calls will be connected fast and there will be no issue over the conversation with cusomers **What do you dislike about Ozonetel?** Applying break is not accurate and some times the break wont be released , so it will be very difficult to use **What problems is Ozonetel solving and how is that benefiting you?** CRM Integrations for Improved Conversions. Real-Time Reports for Monitoring Performance Using Ozonetel's Outbound Service & Sales Solution ### 48. good **Rating:** 4.0/5.0 stars **Reviewed by:** Mamta B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ozonetel?** Disposition part, it is very good . One should do the advancement on this **What do you dislike about Ozonetel?** Always give error while we are on g meet **What problems is Ozonetel solving and how is that benefiting you?** I can check the call recording ### 49. Such a Cool App to Call ;) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Ozonetel?** The caller's privacy is protected. Ozontel has helped me to reach to more students with ease and efficiency . It helps me to keep track of the people I have called. it also has the feature of call recording which helps me to understand the nature and purpose of the call. it has made the frequent usage an easy process. **What do you dislike about Ozonetel?** Sometimes the call is not generated to the client. **What problems is Ozonetel solving and how is that benefiting you?** It helps me keep track of the calls I make and the call records help me to know the need for each call. ### 50. Positive **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep D. | Customer Relationship, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Ozonetel?** It's work perfectly without any lag and the features are very good and also easy to use tools. **What do you dislike about Ozonetel?** Its stuck sometimes and is starts work instantly. **What problems is Ozonetel solving and how is that benefiting you?** When agent need to contact any customer we had to dial calls manually but ozonetel cloud agent help to call customers on auto processing, only add data and dialler will dial the calls. ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+23%3A16%3A20+-0500&secure%5Bsession_id%5D=1a9c21b6-7bec-4c01-bfa9-70d4c5c6b8df&secure%5Btoken%5D=5d39a9d50734933e63c9ef1a8c11c888fd8cce5b9dc6c91c07978deb00a41825&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 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