--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** exceptional, with simple setup and seamless integration enhancing their call handling experience. (134 reviews) - Users value Ozonetel's **flexible call handling** , seamlessly managing outbound and inbound calls with convenient features. (95 reviews) - Users appreciate the **call management features** of Ozonetel, finding it efficient for handling both inbound and outbound calls. (87 reviews) - Users value the **smooth call quality** of Ozonetel, enhancing their communication efficiency and CRM integration. (69 reviews) - Users value Ozonetel for its **exceptional customer support** and seamless integration of multiple communication channels. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** problematic, facing delays and technical glitches that hinder the overall customer experience. (61 reviews) - Users often face **connection issues** like call drops and delays, which disrupt the overall experience with Ozonetel. (60 reviews) - Users often face **call connectivity issues** such as delays and voice problems, affecting their overall experience with Ozonetel. (41 reviews) - Users often face **connectivity issues** with Ozonetel, including disconnections during calls and challenges in transferring calls. (41 reviews) - Users report occasional **technical issues** like call drops and delays, impacting their overall experience with Ozonetel. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (24 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. Its an amazing & very user friendly to use will highly recommend. **Rating:** 3.5/5.0 stars **Reviewed by:** dhruv l. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Ozonetel is very user friendly to use will highly recommend to users to use ozontel. **What do you dislike about Ozonetel?** Sometime Glitch come and also start working slow have to clear chache. customer chat support is poor. **What problems is Ozonetel solving and how is that benefiting you?** It is easy to use and also like to use ozonetel cloudagent to call users properly and getting cloud calls very easy and clearly to the users. ### 2. Good to work and boost agent productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Shahina B. | Process associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** CloudAgent provides real-time analytics and insights, helping businesses make data-driven decisions and optimize their operations. **What do you dislike about Ozonetel?** As with any cloud-based software, users may encounter occasional technical issues, such as connectivity problems or delays. **What problems is Ozonetel solving and how is that benefiting you?** CloudAgent offers real-time analytics and insights, enabling data-driven decisions.The platform's automation and AI-powered tools help agents focus on high-value tasks. Increasing agent productivity Scaling operations efficiently ### 3. Bes Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Pardeep K. | Sales Head, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Ozonetel?** Real-time analytics,Integration with third-party tools &Omnichannel support, Overall the user interface is also nice, It could be much easier also. **What do you dislike about Ozonetel?** There should be only one common login page for all the activities. **What problems is Ozonetel solving and how is that benefiting you?** Well, to start with, its helping me to track and analyze all the calls which we make daily, Able to track agent's break timing and downtime. ### 4. Ozonetel is a good sass **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish Z. | Tester, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** Ozonetel reports and dashboard which explain about the overall data **What do you dislike about Ozonetel?** IVR DESIGNING IS NOT UNDERSTANDABLE FOR THE DESIGNER **What problems is Ozonetel solving and how is that benefiting you?** We are using exotel before which doesn't work as our requests but ozonetel support and api configuration are so good and solved our problem by intergrated leadsqyared ### 5. Good experience . Easy user interface and can be used by anyone **Rating:** 4.5/5.0 stars **Reviewed by:** Tuhin S. | Customer sales exective, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Ozonetel is a simple app that makes it very easy for day to day calling to customers. **What do you dislike about Ozonetel?** There is nothing i dislike about ozonetel. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel helps us make and track call details of the cusomers. I find it very convenient to use. ### 6. Good software **Rating:** 5.0/5.0 stars **Reviewed by:** Bhawna G. | Admission counsellor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Ozonetel?** So I'm using this software from last year and very convenient and transparent. **What do you dislike about Ozonetel?** sometimes it take very long time to update **What problems is Ozonetel solving and how is that benefiting you?** If its wrapup fast . ### 7. Review on Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Summaiya A. | Client Services Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Easy to use and works perfectly fine for me calls are good no network issue works completely fine **What do you dislike about Ozonetel?** Because of glitch sometimes it paused or I had to logout then login again to use it properly. **What problems is Ozonetel solving and how is that benefiting you?** It's very comaptible and if any agents face any kind of issue so they'll figured it out. ### 8. Very good and efficient to use **Rating:** 5.0/5.0 stars **Reviewed by:** Eram Z. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Ozonetel?** It's very easy to use and very easy to understand everything. **What do you dislike about Ozonetel?** there's nothing which is not good but sometimes the connectivity issues i faced while working **What problems is Ozonetel solving and how is that benefiting you?** It's quickly solved by the tech team and it's very easy to use ### 9. Ozontel is a very good SASS **Rating:** 5.0/5.0 stars **Reviewed by:** Nirja P. | QA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** One of the good tool for calling across, ozontel is nice **What do you dislike about Ozonetel?** IVR designing can be better and more user friendly **What problems is Ozonetel solving and how is that benefiting you?** We were using Exotel earlier which was not ass per our expectations hence switched to ozontel ### 10. Speed , Quality of voice , sound , desposition **Rating:** 5.0/5.0 stars **Reviewed by:** ISHA G. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Ozonetel?** Number of features , quality of connectivity **What do you dislike about Ozonetel?** To enhance the customer support and capacity part **What problems is Ozonetel solving and how is that benefiting you?** Connectivity with people ### 11. Ozontel's ease of use and robust analytics **Rating:** 5.0/5.0 stars **Reviewed by:** kothinti p. | Customer Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Ozontel has revolutionized our customer communication, providing instant connectivity and unparalleled insights - 5 stars isn't enough. **What do you dislike about Ozonetel?** I did not dislike this app and it's working very well **What problems is Ozonetel solving and how is that benefiting you?** To directly call to the customers and providing the service freely to the customers whenever they need help ### 12. Sometime technical issues was impacting. **Rating:** 3.5/5.0 stars **Reviewed by:** Rajeev S. | Customer Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** It helps us to contact customers to get our productivity **What do you dislike about Ozonetel?** Sometimes technical issues and this promotion call number starting with 1108 like this and previously it was like the number going with 9845 so this in is impact badly **What problems is Ozonetel solving and how is that benefiting you?** Nowadays there is no much technical issues ### 13. Ozonetel Sass is very good **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruv N. | Senior Software Engineer, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Ozonetel?** We have used the ozonetel in our organisation and it is api and structure is very understandable. **What do you dislike about Ozonetel?** Ivr design flow configuration in ozonetel **What problems is Ozonetel solving and how is that benefiting you?** Its solving problems of leadsquared to direct dialing via configuration ### 14. It has been really good. **Rating:** 4.0/5.0 stars **Reviewed by:** Devanshu G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** It's easy to use and works flawlessly. Good support from the team. **What do you dislike about Ozonetel?** IVR design can be improved and needs a little more work. **What problems is Ozonetel solving and how is that benefiting you?** It makes communication with our clients easier and seamless. ### 15. My Expereince with Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Reshma R. | sales executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** I am working on ozonetel daily basis as customer support , its very good **What do you dislike about Ozonetel?** sometime calls dont get connected due to some internal issue need to call the customer 2-3 times , Voice also wont be audible sometimes. **What problems is Ozonetel solving and how is that benefiting you?** Sometimes calls dont get connected ### 16. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Summaiya A. | Customer sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Ozonetel?** great calling options, connectivity is good overall good experience **What do you dislike about Ozonetel?** not so much but sometimes it fluctuates a lot while making any calls **What problems is Ozonetel solving and how is that benefiting you?** everything is solved by our other technical team ### 17. The UI is good and works well with FreshChat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Ozonetel?** The UI and the multiple carousel feature in dashboards. **What do you dislike about Ozonetel?** Limited options to filter data on the wallboard. **What problems is Ozonetel solving and how is that benefiting you?** It is integrated with our Freshchat panel where we have our emails and chats interface as well. This gives a 360 degree view of all our LOBs ### 18. Simple interface with good features **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatesh Dhupadh Nath T. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** where i can allow only manual calling instead of only running of campaign **What do you dislike about Ozonetel?** login logout report could be more simplified **What problems is Ozonetel solving and how is that benefiting you?** hourly agent report which solve my problem of breaking my head if agents are active or not active ### 19. Good product **Rating:** 5.0/5.0 stars **Reviewed by:** Harshal P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** Rich features, easy to use ozentel dashboard **What do you dislike about Ozonetel?** IVR call deatail flow design is hard to understand **What problems is Ozonetel solving and how is that benefiting you?** Our calling improved because of ozontel, overall great product ### 20. Ozonetel CloudAgent is a scalable, and feature-rich cloud-based contact center platform **Rating:** 4.5/5.0 stars **Reviewed by:** Adithya H. | Process associative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Ozonetel CloudAgent prioritizes security and compliance, ensuring that businesses meet regulatory requirements and protect sensitive customer data. **What do you dislike about Ozonetel?** limitations in customizing certain features or workflows to fit their specific business needs. **What problems is Ozonetel solving and how is that benefiting you?** Scaling operations efficiently Ensuring security and compliance ### 21. Ozonetel IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep M. | Tech lead QA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** It's calling capabilities is good, got connected very quickly **What do you dislike about Ozonetel?** Need some improvement in UI for better use **What problems is Ozonetel solving and how is that benefiting you?** It's helpful for making call to members ### 22. "Comprehensive and Scalable: A Review of Ozonetel CloudAgent" **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim A. | Senior Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ozonetel?** What I like best about Ozonetel CloudAgent is how easy it is to use, and its great features that help manage customer support efficiently **What do you dislike about Ozonetel?** One thing I dislike about Ozonetel CloudAgent is its limitations **What problems is Ozonetel solving and how is that benefiting you?** Overlapping ### 23. Ozoentel Review: Pros, Cons, and Everything in Between **Rating:** 4.5/5.0 stars **Reviewed by:** Gursheen K. | Customer Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Ozonetel?** ozonetel is known for its flexibility and ease of integration. The points for which it is known are Ease of Use,Scalability, Omnichannel Support, Customization and Integrations, AI-Driven Capabilities. **What do you dislike about Ozonetel?** There are a few common areas for improvement which are as follow: Occasional Technical Glitches, Reporting Features Could Be More Robust,Customer Support Response Time. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent addresses several key challenges in customer service and contact center management, and the benefits are tangible for businesses aiming to streamline operations, improve customer satisfaction, and reduce costs. ### 24. Ozonetel **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Lead Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ozonetel?** it's services and integration with partner **What do you dislike about Ozonetel?** sometime having problem with call (ex. distortion sound) **What problems is Ozonetel solving and how is that benefiting you?** inbound and outbound call to our customers ### 25. ozonetel review **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay S. | customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Ozonetel?** The interface is very user friendly and easy to navigate **What do you dislike about Ozonetel?** nothing as such right now no major problems **What problems is Ozonetel solving and how is that benefiting you?** we work as customer support exceutive Ozonetel CloudAgent helps in attending the calls without any problems ### 26. Friendly user interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi R. | Customer Support and Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Easy to use work, work seamlessly with low internet speed also. **What do you dislike about Ozonetel?** Sometimes the disposition column gets automatically submitted. **What problems is Ozonetel solving and how is that benefiting you?** Auto dialer makes easy to use and saves lots of time. ### 27. Ozonetel is very fast connecting server application to connect our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Shweta D. | Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Ozonetel software offers a variety of solutions to help businesses improve customer service and sales. Ozonetel allows me fot alert, notify, or engage customers through SMS, web chat, Facebook, and WhatsApp. **What do you dislike about Ozonetel?** We hardly find issue,as soon as the complaint is raised the issue is been resolved with few minutes. Till now your service is not disappointed us or made us to dislike your services. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel provides the best tool to call the customer and smooth implementaion with the customer support provided is a top notch and it has ease of use features like call listening and recording even with high frequency of use the tool runs smoothly and very easy to integrate with any tool ### 28. Very good application which i would like to prefer my friends as well **Rating:** 5.0/5.0 stars **Reviewed by:** Trupthi N. | Operation customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Ozonetel?** Closing the ticket and filtering it. Easy to dispose **What do you dislike about Ozonetel?** some times we can't able to view the disposition **What problems is Ozonetel solving and how is that benefiting you?** They help to content of the call in easy dispositions . ### 29. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Vasudeva R. | Sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Easy to handle cloud agent and use it and **What do you dislike about Ozonetel?** Nothing is there to dislike.in ozonetel cloud agent **What problems is Ozonetel solving and how is that benefiting you?** Easy to communicate with the agents and easy to use it ### 30. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Ozonetel?** I like the user interface of Ozonetel Ozonetel **What do you dislike about Ozonetel?** It is none till now. Everything is going good **What problems is Ozonetel solving and how is that benefiting you?** It is helping in viewing tickets all in one place ### 31. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Banda S. | Process associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Call flow will be smooth and easy to call **What do you dislike about Ozonetel?** Connection will be lost and sometimes 2 calls will connect **What problems is Ozonetel solving and how is that benefiting you?** Limited agent productivity and insufficient data insites ### 32. User of the ozontel **Rating:** 4.0/5.0 stars **Reviewed by:** Ritu L. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Ozonetel?** The software is easy to use. It has features which is frequenly used. **What do you dislike about Ozonetel?** There are issues with the with the software when agent is on call still the dashboard reflect as idle. There is restriction in downloading the data, at a time only 2 months data can be downloaded. **What problems is Ozonetel solving and how is that benefiting you?** We can download the calls easily. We have live dasboard to check on the agents activity. ### 33. Ozonetel a helping hand for softwar calling **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel A. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer feature. We can connect customers with another executive in a hassle free way. **What do you dislike about Ozonetel?** Sometimes there are issues with the connectivity with the customers but even that is resolved once we connect again. Apart from this Ozonetel is a perfect & easy calling software. **What problems is Ozonetel solving and how is that benefiting you?** Ozontel primarily solves the issue of connecting wth customers and saves time instead of manual calling. It also is not marked spam which helps in 100% connectivity ration with the customers. The feedback/IVR is also a good feature which helps in getting instant reviews on call. ### 34. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed T. | Lead Qualifier, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Ozonetel?** It's very easy to access and it help me to track the datas very quickly. **What do you dislike about Ozonetel?** I don't like the colour of the dashboard. **What problems is Ozonetel solving and how is that benefiting you?** It helps me to transfer the call to the other department. Helps me to take my team datas. ### 35. It's a good software to make calls **Rating:** 4.5/5.0 stars **Reviewed by:** Shruti M. | Customer Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Easy dialed and reciving calls from this software **What do you dislike about Ozonetel?** When sometimes itb will b hanged all is good **What problems is Ozonetel solving and how is that benefiting you?** Make calls to customers ### 36. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** DEEPAK T. | IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Ozonetel?** Ozonetel has multiple redundancies created in platform as well as telecom trunks which inhance it for businesses. **What do you dislike about Ozonetel?** Ozonetel should have their dedicated ticket portal where all the tickets can be managed. **What problems is Ozonetel solving and how is that benefiting you?** WebRTC is one of the best resolution introduced by ozonetel which is beneficial to remove softphone usge it is already integrated with webpage. ### 37. Efficient Call Connectivity and Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Parthiban M. | D2C, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** It's easy to make or receive calls, and it connects quickly with our outbound dialers. Everything has worked well so far based on my experience. **What do you dislike about Ozonetel?** Nothing as of now, everything has been good so far with what I've used. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent has significantly improved our call management process, making it easy to handle both inbound and outbound calls efficiently. The fast connectivity with our dialers and the robust reporting tools have enhanced our team's productivity and provided better insights into our operations. Additionally, the platform’s scalability allows us to adapt quickly to changing business needs, ultimately leading to a better experience for both our agents and customers. ### 38. Ozonetel tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bipin P. | Senior Lead Qualifier, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Ozonetel?** Ozonetel tool is very useful and it makes our work more convenient and it is very easy to use. **What do you dislike about Ozonetel?** I have been using ozonetel since 2022 As of now I don't have any dislikes **What problems is Ozonetel solving and how is that benefiting you?** We can easily have a track of the reports ### 39. Works very smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Miral S. | Customer sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** Helps to connect users helps to provide customer support **What do you dislike about Ozonetel?** There is nothing to dislike working very smoothly **What problems is Ozonetel solving and how is that benefiting you?** Customer support ### 40. Ozonetel could is an amazing tool for customer support its all in one platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sowmya S. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Ozonetel?** The analytical part where more easier no need any manual work to full ot the data the Ozonetel helps for all type of data segregation for inbound, outbound and ivr calls **What do you dislike about Ozonetel?** Sometime there will be cloud issue the call may not landed due to network issue but Ozonetel team always provides the swift resolution with proper assistance **What problems is Ozonetel solving and how is that benefiting you?** It helps for calling inbound and outbound calls and asking for the ivr rating for the call resolution it be helping us to understand and resolve the customer queries and also it helps to tack the calls when it is requested all the calls data will be available ### 41. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Arun K. | Good tool, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Ozonetel?** I can easily dial using this dashboard and transfer the call to the other departments. **What do you dislike about Ozonetel?** I don't like the colour of the dashboard. **What problems is Ozonetel solving and how is that benefiting you?** It helps me to track the dailuy basis data and monthly basis data. ### 42. fast and neat clearly helpful agent tool for customers calling and updating **Rating:** 5.0/5.0 stars **Reviewed by:** Sangeetha V. | customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Ozonetel?** fast calling and data connecting to customer fastly **What do you dislike about Ozonetel?** again and again getting sip dissconnected **What problems is Ozonetel solving and how is that benefiting you?** sip discconnected ### 43. It is good , but at times we have network issues **Rating:** 4.0/5.0 stars **Reviewed by:** Manipal U. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Ozonetel?** It is user friendly, most of the time it is clearly audible , easy access **What do you dislike about Ozonetel?** Websocket issues were quite often Answer button gets freezed at times SIP gets logged out automatically **What problems is Ozonetel solving and how is that benefiting you?** The issues are usually solved by the cloud agent backend support quickly , the problems were as mentioned in the above question ### 44. User Friendly Interface and Insightful Data Tabs **Rating:** 5.0/5.0 stars **Reviewed by:** karun s. | Senior Manager Business Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Ozonetel?** 1) User friendly interface which can be operated by any type of user ( skilled or underskilled person). 2) Has various types of report available in the system which helps user to make decisions as if when required. 3) API integration and implementation with CRM is very swift and has 99.9% error free information flow. 4) Customer support is very approachable and every issue gets resolved in less than 30 min. 5) As an Administrator, activating and suspending account access is very useful and I can monitor the call flow, abandon %, service delivery KPI's on real time basis. **What do you dislike about Ozonetel?** There is no cons in Ozontel but few reports has restriction to download data of 15 days only which ideally should be increased to 90 days if possible. **What problems is Ozonetel solving and how is that benefiting you?** For our business, we need automated dialer which can dial our lakhs of customer and maintain data record of the same. This was the major challenge which we were looking forward to overcome and thus Ozontel came into picture. Below all challenges were resolved by Ozontel : 1) Data management of leads like call recordings, call attempts, etc. 2) Real time monitoring of calls like call volume, abandon %, SLA and SLI , etc. 3) Automating callings to all new customers and rechurning old customers simultaneously as per bandwidth availability in Call Centre, etc. ### 45. Its very easy to understand just from icons and symbols **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjana M. | Customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** That its gives the hint that I'm going to recieve the call also I will be getting the pop to pick the call. Easy use Like who the pannel looks **What do you dislike about Ozonetel?** That some time due to tech issue it counts my break more then I've take but this happens onec in a while **What problems is Ozonetel solving and how is that benefiting you?** It helps to read the customer number and the ozontal service is quite easy lik using mobile phone. It keeps track of all the call even the picked once or abandoned this help us to make records of the call with date and time. ### 46. It is perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Sayan B. | Customer care executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Ozonetel?** it’s pretty cool for managing customer interactions! it helps streamline communication across different channels. Plus, I think it offers some neat features for analytics and reporting. **What do you dislike about Ozonetel?** The servers can be better so that the downtime is reduced **What problems is Ozonetel solving and how is that benefiting you?** Since it is ease and streamlined the communication becomes easier and lag free. ### 47. Best tool for calling platform **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Ozonetel?** It helps us connect the customers in a smoother way, call recordings and the integration with the crm was excellent. **What do you dislike about Ozonetel?** Everything is insaneee, support is good. **What problems is Ozonetel solving and how is that benefiting you?** To have a better communication with the customer through IVR ### 48. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraja K. | Lead Qualifier, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Ozonetel?** Easy to access. Very simple interface and easy to learn quickly **What do you dislike about Ozonetel?** The colours theme option is not available **What problems is Ozonetel solving and how is that benefiting you?** We can able to access easly come easy to transfer other departments. ### 49. It is best portal (tool) for any BPO or customer support process to handle customers calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Brajesh K. | customer support team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** It is very easy to use to make call and receive from the the customers. Also we can easily download the required details from the portal to make report. we can implement easly with the freshdesk integration also where we can take call and create tickets. **What do you dislike about Ozonetel?** Sometimes we face tech issue while using the portal. it takes times to reach to the support team to get the issue resolved. sometimes frequency of use is really good **What problems is Ozonetel solving and how is that benefiting you?** It is helping imporve the customer experience and serve the customer in a better way. ### 50. Very useful enter Pase **Rating:** 4.5/5.0 stars **Reviewed by:** Prasenjeet M. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Ozonetel?** last one year we have been used the Ozonetel and we were very satisfied even if we would have faced any kind of issue aither techincal issue generraly Ozonetel were resolved the issue before the TAT time. mean while we did not found any bad result till yet. Thank Ozonetel team Prasenjeet Mandal prasenjeet@rocketpay.co.in **What do you dislike about Ozonetel?** There is no faced tilled yet.Hence, we are satisfied for their support **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent is a cloud-based contact center platform that helps businesses streamline operations and improve customer communication. It solves problems ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+07%3A47%3A48+-0500&secure%5Bsession_id%5D=e49226e5-3b6a-4ff9-8fff-e67299c0e766&secure%5Btoken%5D=d88b98ae09c7409b9f4b1539950f840a947fe164f37ac2c80eaa1e53f82bc9df&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,439 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)