HA
haseeb a.
"Mixed Start with Quick Data and Timeout Issues"
3/5
What do you like best about Oxylabs?

I appreciate Oxylabs for delivering quick data, which is a significant benefit as it assists in efficiently managing the tasks at hand. The initial setup process was smooth, which is crucial for ensuring a seamless start without unnecessary complexities or downtime. The fact that I could achieve what we struggled to maintain with our own scraper reflects the robust and reliable service that Oxylabs provides. This efficiency in scraping tasks and data retrieval is what sets it apart and adds great value to my work processes. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

I often encounter timeout issues when using Oxylabs, which can be quite inconvenient. As someone who is just starting with the service, I haven't had a chance to identify other specific problems yet. However, the frequent timeouts are a concern that I hope will be addressed. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Haseeb,

Thank you for taking the time to leave us a review about your experience with Oxylabs. We are thrilled to hear that your experience has mostly been positive, but we also acknowledge that there is room for improvement.

It would be helpful if you could email us (communities@oxylabs.io) regarding your use case and provide details of the issues, so we can resolve them.

Sam E.
SE
Sam E.
Managing Director
Small-Business (50 or fewer emp.)
"User-Friendly and Fast, But Pricing Could Be Better"
4.5/5
What do you like best about Oxylabs?

I find Oxylabs really easy to use and appreciate its fast performance. The API is straightforward and predictable, which adds reliability to my tasks. I also value the pricing structure. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

Sometimes the pricing is a little bit more expensive than other competitors. So I would usually shop around instead of going straight to Oxylabs. Review collected by and hosted on G2.com.

Chamuditha Prabhath J.
CJ
Chamuditha Prabhath J.
Full-Stack AI Developer
"Fast Proxies, Excellent UI, Needs More API Flexibility"
4/5
What do you like best about Oxylabs?

I use Oxylabs for multi-account setups and scraping. I find the proxies are very fast, actually faster than other providers, which keeps my APIs running very quickly. I like the UI; it's very nice, and I enjoy navigating and exploring it even when I don't need to. The quality of the proxies is impressive. They have unique IPs and very good static IPs that can even fool Google Ads. The setup was quick, taking just about 5 minutes, which I really appreciated. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

I wish they have API to handle all by the APIs then I can implement with my SaaS but they don't, if they did I am giving all the stars for them. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Chamuditha Prabhath,

Thank you for leaving us a review! We're excited to hear you had a positive experience, and we appreciate your insights - they help us grow and improve.

If you ever face any issues please contact our customer support via live chat or email (support@oxylabs.io).

Tim M.
TM
Tim M.
CEO
Small-Business (50 or fewer emp.)
"OxyLabs is enterprise grade and ready for many needs"
5/5
What do you like best about Oxylabs?

Oxylabs has been a great find for our business. We have numerous integrations for our AI powered SaaS tools, n8n pipelines, scrapers and scripts that demand anonymity on the Internet. Oxy's proxy service has been easy to integrate into our workflows and we absolutely love their scale at our fingertips. They were far easier to work with than a few other services we tried first (and in parallel for a short time). Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

Sometimes, latency feels high. But that may be a function of our network routing not being properly setup, we've made big networking changes (introduced Tailscale for an internal mesh network), and we think there are misconfigurations. Everythign still works, but for some specific workloads the cycle times are in the seconds verses 200-400ms off a proxy.... Probably more related to our Tailscale and how Docker is working with proxies than Oxy, but what would be helpful is more detailed routing analysis from the Oxy side.... And in one workload with high traffic, we were getting SSL Validation errors to a secure API which the Oxy dashboard correctly identified as 4xx errors, but we couldn't determine if the 4xx errors were because of volume of traffic (100s of requests/second during load testing) and Oxy was throwing those errors or if one of our VPN servers were rejecting it. Detailed logs and trace tools would help in those scenarios. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Tim,

Thank you for taking the time to leave us a review! We appreciate your honest feedback - it helps us grow and improve.

If you have questions or face issues please contact our customer support via email (support@oxylabs.io).

Saurabh G.
SG
Saurabh G.
Web Developer
Mid-Market (51-1000 emp.)
"Best Success Rates & Price"
4.5/5
What do you like best about Oxylabs?

I like that Oxylabs’ Datacenter proxies are very reliable and consistent compared to other providers I’ve used. The connection speed is stable, and I rarely face downtime or connectivity issues. Another big advantage is pricing—Oxylabs is more cost-effective than many competitors, which makes it a great value for the performance they deliver. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

Sometimes I face glitches while upgrading the subscription, which can be a bit inconvenient. The dashboard also occasionally shows incorrect usage data, so it would be great if they could improve accuracy and make the interface more seamless. Other than that, the service itself works very well. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Saurabh,

Thank you for taking the time to leave us a review! We appreciate your honest feedback - it helps us grow and improve.

If you have questions or face issues please contact our customer support via email (support@oxylabs.io).

Harsh B.
HB
Harsh B.
Data Engineer
Mid-Market (51-1000 emp.)
"Reliable Proxies at Scale with Oxylabs"
4.5/5
What do you like best about Oxylabs?

Oxylabs provides premium rotating proxies with a consistently high success rate, which made our rollout straightforward: setup took minutes, auth was simple, and we only needed minor code changes, so ease of implementation was excellent. Day to day, the ease of use is strong—the dashboard, clear docs, and quick toggles for rotation/sticky sessions and geo targeting keep things smooth. Their feature set is robust (concurrency controls, session management, country/city targeting, usage analytics, and helpful SDK/examples), yet it doesn’t feel bloated. Integration with our scraping stack was painless (standard proxy formats worked across Python and Node without special adapters). We run jobs daily and rarely babysit them thanks to fewer blocks/CAPTCHAs and reliable throughput. Customer support has been responsive and knowledgeable when we’ve needed tuning tips or whitelist adjustments. Overall: high performance, easy to stand up, easy to run, and rich enough in features to scale. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

Pricing is on the premium side, so heavy usage can add up fast, and bandwidth-based billing requires careful monitoring to avoid surprises. Rotating residential speeds can vary by geo/time of day, and occasionally a “clean” route still hits a CAPTCHA or needs extra retries on high-defense sites. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Harsh,

Thank you for taking the time to leave us a review about your experience with Oxylabs. We are thrilled to hear that your experience has mostly been positive, but we also acknowledge that there is room for improvement.

We see that pricing is one of the downsides of Oxylabs for you - we offer various discounts for proxies and Web Scraper API (you can find more information on our website).

Regarding the rotating Residential Proxy speeds, we ensure a 0.41s response time and 99.95% success rate, and with more difficult websites, we advise using Web Unblocker or Unblocking Browser, for best results.

If you want to inform us about detailed issues regarding your use case or have any questions, you can contact us via email (support@oxylabs.io).

See how Oxylabs improved
Colin M.
CM
Colin M.
"Frustrating Support, Easy Setup and Unreliable Product"
0.5/5
What do you like best about Oxylabs?

It was pretty easy to get started with Oxylabs. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

I've had a lot of issues with Oxylabs. Their customer support is one of the worst experiences I've ever encountered. They say they'll respond to emails in 15 minutes, but my support request took hours to get a reply. It seems like they're not actually reading my emails because they keep asking me to repeat information I've already provided. Their products have been unreliable for me. I was testing them out with a client, but due to these issues, I can't use it with other clients. Review collected by and hosted on G2.com.

Ronald S.
RS
Ronald S.
Owner
Small-Business (50 or fewer emp.)
"Perfect solution for web scraping without the constant anti-bot blocking. Great support as well!"
4/5
What do you like best about Oxylabs?

I was using residential proxies to try to pull down html from retail sites and was constantly getting blocked by anti-bot measures. OxyLabs Web Scraping API is the perfect solution for this and has been great. I simply incorporate the WebScraping API information into my existing scripts and it handles fetching the HTML. The headless browsing and concurrent connections has increased the web scraping speed dramatically - what used to take hours now only takes minutes. The WebScraping API playground also makes it easy to test and troubleshoot specific sites to make sure the information required is returned, and OxyLabs support has been amazing at assisting with troublesome websites. I use OxyLabs every day and have implemented it into all my scripts - it was very easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

I am a bit frustrated on the pricing model. With the WebScraping API, you get a certain amount of requests per month, but unused requests do NOT roll over. If you run out of requests on your current plan, you are either forced to upgrade to a higher plan or make a one time purchase for additional requests, but again these one time purchase requests do NOT roll over, so if you need more space within a few days of your subscription renewal, you either have to sit and wait or potentially waste money buying requests that will expire within days. Also, they do not allow you to purchase 1000 or 5000 extra products, you have to purchase at a minimum $50 worth of products, which again, is a waste when you lose them in a few days. If OxyLabs could fix this, I would give them 11 out of 10. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Ronald,

Thank you for taking the time to leave a review for Oxylabs! We appreciate your feedback and take it into consideration when improving our products & services.

Shahzad M.
SM
Shahzad M.
Full Stack Developer
"Effortless Integration and Extensive Proxy Options"
4/5
What do you like best about Oxylabs?

I find Oxylabs pretty easy to integrate with, as it wasn't much of a hassle. I really like having multiple locations to choose from in residential proxies, which is a good choice for me and one of the main important deal breakers. Also, I haven't had any problems with latency or data usage, and everything is working great. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

I find it inconvenient that switching out a proxy location is behind a paywall. It would be better if I could easily change a location or port without it being restricted. Review collected by and hosted on G2.com.

Kasper G.
KG
Kasper G.
DevOps Engineer
"Oxylabs: Effortless Setup"
5/5
What do you like best about Oxylabs?

I really appreciate the ease of use that Oxylabs provides. Initially, I was concerned about having to use a VPN, but Oxylabs offers a straightforward HTTP proxy-server, which integrated seamlessly into all the client software I use. Setting up was a breeze, and I was making my first requests just a few minutes after funding my account. Additionally, the dashboards are very useful, allowing me to effectively monitor my daily and monthly usage. The documentation is another aspect I found particularly impressive; it's well-written and includes examples in Ruby, my language of choice, which helped me get up and running very quickly. Review collected by and hosted on G2.com.

What do you dislike about Oxylabs?

I think the documentation around picking traffic from a certain country, or the way you do persistent connections could be better documented. Review collected by and hosted on G2.com.

Response from Miglė Šliaužytė of Oxylabs

Hello Kasper,

Thank you for your review! We appreciate your honest feedback - it helps us improve.

If you ever have questions or face any issues please email our support team via email (support@oxylabs.io).