OwnerRez Reviews & Product Details - Page 2

A little over a year before VRBO was purchased by Expedia I had ventured into the vacation rental market with just one property. At that time 95% of my bookings came via VRBO, with the remaining 5% coming from Airbnb. The first year was very good. When ownership of VRBO transferred, my business dropped by nearly 70% and customer support became essentially non-existent. In my frustration with being subject to the whim of large corporations, I was determined to create a simple way for guests to book directly with me. I knew this would mean I needed a way to manage my calendar, present rates and allow online booking. For nearly a week I researched various vacation rental management platforms before deciding OwnerRez was the best fit.

OwnerRez was fantastic, they gave me all kinds of tips on how to build my website, how to set-up a merchant account and how to configure OwnerRez to accurately reflect my intentions. Since onboarding with them I have watched them continually improve their platform, adding more capabilities, simplifying processes and generally adapting to the evolving vacation rental marketplace. Through it all, their interface has remained about the same and their amazing customer support hasn't changed a bit.

Thanks to OwnerRez, my vacation rental is no longer dependent on large booking sites, though I do still take bookings via Airbnb and VRBO. More than 50% of my business comes directly through my website.

I cannot recommend OwnerRez highly enough! Review collected by and hosted on G2.com.

Do it! Review collected by and hosted on G2.com.

I started with OwnerRez because I wanted reliable calendar syncing as I expanded my business. This has worked perfectly for me & I also love the ‘app’ on my phone, each properly is color coded on the calendar and I love being able to clearly see, even when out & about, which dates are booked by which guest at which property. But even better are the features I did not even realize I was missing:

*Templated communications send automatically with triggers

*API was added in early 2020 mainly because I wanted all the guest info come over automatically so the triggers could work properly, but then VRBO had their crazy year of double damage deposit deductions and not paying hosts for weeks after the guests had stayed. I was eminently grateful that I was collecting the VRBO CCs myself.

*The emails I send through OR allow me to see if the guest has opened them

*The rental agreement is sent automatically via triggers and connects with an e-signature set up that is included in the OR fees I pay, no add on e-sign fees

*I can send an automatic email to AirBnB guests requesting a real email address so I can remain in contact in the future

*There is the ability to see and utilize the AirBnB messaging via OR’s CRM function

*All property set up, photos, listings etc. is done on OR, so one set up goes to VRBO/ABB, and the same with edits, updates, etc. You can set pricing differentials between the sites, but otherwise the pricing updates also goes out automatically

*Having OR has allowed me to get very complex with listing options and combinations of homes grouped as one listing.

*Emails to remind me and the cleaner that guests are arriving and departing set up via FollowUpThen

*Widgits- I have a booking and calendar widget on my personal website, no need to update manually. All rates are set on the OR platform, with a plethora of options for differing seasons/taxes/holiday rates, etc.

*Travel insurance option, I have this shown to all guests, so they are forced to at least consider it

*Doorlocks, my locking code is updated to RemoteLock automatically with each booking, sweet.

*Customer Service, the guys are remarkably responsive and always improving things. Review collected by and hosted on G2.com.

Whether you own one vacation rental home or several, Owner Rez will be a huge time saver for you. Review collected by and hosted on G2.com.

We own one short term vacation rental home in Orlando, Florida. For the past year, we've been using OwnerRez and are super impressed with this outstanding tool for managing all of the details for our bookings. Their customer service is top notch and always very quick to respond to our questions or concerns. 

We have our own website for direct bookings and use OwnerRez widgets to display our availability and manage the booking process including payment processing and guest communications. We love how it's also integrated with many of the popular online travel agencies. We currently use it to sync our availability and manage incoming bookings from AirBnB, Booking.com and Homeaway/Vrb. We highly recommend OwnerRez and thankful we found them! Review collected by and hosted on G2.com.

I wish I would have gotten this LONG ago!!! I wish I would have started with this 4 years ago when we purchased our first unit and had it from the get-go instead of just winging it. Work smarter, not harder is a true thing! The amount of auto-everything is the best thing since sliced bread! And the customer service is fabulous, taking out any user frustration I happen upon! Review collected by and hosted on G2.com.

Making my vacation rentals run SO MUCH smoother! Takes out the need for me to have to manually do every step. This system is the best for auto everything! Being super OCD when it comes to details, this system is my new best friend! It covers all the bases, even bases I never considered! Review collected by and hosted on G2.com.

Channel Manager software is a must if you have multiple properties. The trick is to find the software that works with what you are using. In our case, OR worked with our dynamic pricing software and with our channels. A lot of other software programs didn't, or offered us things we didn't need. Do you homework by deciding what you need and then find the software that works for you. For us, it took a few tries, but we found our solution with OR. Review collected by and hosted on G2.com.

Again, lots to learn managing multiple properties on multiple channels, but OR makes it work. We can bump certain channels up when we have enough reviews, and drop prices on other channels when we are new to that channel. We are still learning what can be done with this software. So far, they haven't disappointed us. Review collected by and hosted on G2.com.

I have NO regrets. They are a great group to work with. Review collected by and hosted on G2.com.

No major problems. Aside from a few small issues, the system just works. Review collected by and hosted on G2.com.

Keeping my calendars organized in one place. Being about to export my reviews. Review collected by and hosted on G2.com.

Take the time to set it up. We started using it to just sync calendars and didn't use the rest of the fantastic tools! Once we started using everything, we realized how much time we wasted by NOT using the software to its fullest potential. Review collected by and hosted on G2.com.

Calendar management across different platforms, guest contacts, arrival instructions, website, owners statements, financial syncing with Quickbooks... what am I NOT solving with OwnerRez? Review collected by and hosted on G2.com.

Perfect for accommodation that wants to start easy, and grow into more features. Its all there. Review collected by and hosted on G2.com.

I am a sole proprietor, and my time is valuable. Our paper calendar and excel system was costing me time and was becoming confusing. I was worried about a double-booking (every innkeeper's nightmare). Since using OwnerRez, I've "found" about 10 hours a week. The "book it now" button makes it easy for folks to make a reservation, so we've seen an increase in bookings. Review collected by and hosted on G2.com.

Makes everything in accounting and corresponding with customers easier. Review collected by and hosted on G2.com.

My rental contract is signed by renters, money is collected and correspondence happens even without me being involved at times. Review collected by and hosted on G2.com.