OwnerRez Reviews & Product Details

I can't say enough about my positive experience with OwnerRez. I've been in real estate (sales & property management) for 20 years now so I've interacted with a multitude of online platforms and service providers and this has BY FAR been my best experience at getting one set up.

The guidance provided during this entire process is unmatched! Their support team is responsive, precise and professional! I worked with Ken primarily and he was the absolute best. Whenever I got stuck or needed advice or instructions on how to set something up he quickly pointed me in the right direction.

Their platform is organized, efficient, extremely in depth and yet easy to navigate and set up. As with everything, there is a learning curve, but once you get it all going it makes your vacation rental(s) so much easier to manage across the various rental sites. Review collected by and hosted on G2.com.

So far there has not been anything to dislike or complain about. Review collected by and hosted on G2.com.

I love that it is American based, which means they offer support on my time clock and I'm not left waiting 2 days for a reply... that then needs another 2 days or more of back and forth emails before any resolution actually starts taking place. Review collected by and hosted on G2.com.

I'm not really sure if there is anything I don't like about it. I've tried ALL the other PM & CM companies that I could find. I searched regularly for new ones, always trying them out for the trial period. A even paid for and used a couple of them for a few months. But wasn't happy. Then I found OwnerRez! Review collected by and hosted on G2.com.

Software is everything I want to manage my properties. It looks scary in setting everything up, but the tech support team is excellent. They respond quickly and at all hours, 7 days a week. Great product! Review collected by and hosted on G2.com.

As a novice, it is overwhelming to set up everything. The tech support team makes it easy. Chris and the team are so patient. Review collected by and hosted on G2.com.

OwnerRez software is awesome! I have been able to easily create my own direct booking site, manage my listings on multiple vacation rental sites in one place including photos, description, booking rules, pricing, and rental agreement, as well as keep track of all my booking records for financial reports. Tech support is really the best and super detailed/thorough. I recommend it 100%! Review collected by and hosted on G2.com.

It really does pretty much everything that my business needs so not much to dislike about that. The only thing it doesn’t do is fast automatic messaging in response to inquiries. I use another software in conjunction with OwnerRez and it works as a nice complement to it. Review collected by and hosted on G2.com.

We love everything about OwnerRez from the great interface with our website to the ease of use to the "less work for me!" to the AMAZING customer service. We would never think of going anywhere else for our reservation needs. Review collected by and hosted on G2.com.

There is NOTHING we dislike! OwnerRez ROCKS! Review collected by and hosted on G2.com.

Honestly the support is what kept me after the trial! Review collected by and hosted on G2.com.

I tell ya, I haven't found one thing I dislike. Review collected by and hosted on G2.com.

Speed, WP integration, Complete, Simple, Support Review collected by and hosted on G2.com.

Not GDPR compliant, the checkout process, the channel bridge, lack of international capabilities Review collected by and hosted on G2.com.

I love what this software does for me. The daily tracking and the ease of having the information I need right at my fingertips. The customer support is second to none. I'm learning more and more as I dive into it and there are so many things that OwnerRez anticipated and already have in the software. The customer service has been awesome and very responsive. I'm not techy but they help me through each little road block I hit. Review collected by and hosted on G2.com.

Granted, there is a learning curve as with any software. So, my own frustration was my biggest enemy. I quickly asked for help when I was lost and always quickly received a response. Review collected by and hosted on G2.com.

Paul W was excellent in solving my issue of having 2 accounts signed up. I have never waited more than 1 day for an answer from someone on the OR team. Highly recommend for ease of use and customer service! Review collected by and hosted on G2.com.

I wish we could mass email past guests instead of manually exporting email lists. Review collected by and hosted on G2.com.

OwnerRez software is incredibly easy it is to integrate with a website. Thanks to this software, my guests can check availability, get quotes, book, and check reviews collected from several sights and right on my website. I've never had an issue with my website not performing correctly or with incorrect information being presented to my guests.

For those who are curious about what the guest interface looks like on a self-built website take a look at TheRedwoodRetreat.com. All dynamic information on this website is provided through and controlled by my OwnerRez account. I have only the most basic layman's knowledge of web design, software interface and computer technology in general, yet I was able to build my own website through which guests can book directly with me.

Beyond supporting website integration, OwnerRez has flexibility in almost all aspects of control, from rates and length of stay to seasonality and custom integrations with commercial booking sites such as Airbnb and VRBO. Their custom e-mail templates offer endless possibilities for creating great guest interactions, notifying third parties. I even use them to send myself reminders to give guests special offers when there are short gaps in my calendar.

OwnerRez is constantly making improvements to adapt to the ever-changing vacation rental marketplace. Their help articles and customer support are insightful and provide step-by-step processes for some of the more complicated aspects of set-up. Review collected by and hosted on G2.com.

There are still more features on OwnerRez than I actually use. This is not a 'con', but it is critically important to take the time to understand how you are supposed to do what you are trying to do when using OwnerRez. The vast flexibility of the program means there is plenty of room for user error. In most cases a warning will present if you create a clear conflict. But if you make an error in your rates and don't catch it, you may be giving a lucky guest a great deal without knowing it.

OwnerRez has done a great job of providing well written, easy to follow help articles. My technique for making sure I don't create problems for myself is to search the help archive for articles regarding what-ever it is I want to do and read them carefully before diving into my project.

There is one area I'd like to see improved: Currently the financial reports provide great information and flexibility. However, they have no way to capture the credit card processing fee's I pay through my merchant account. Providing an integration with merchant accounts which allows credit card processing fees to be captured would bring this area of reporting up to the outstanding standard OwnerRez has already set. Review collected by and hosted on G2.com.