--- title: Oversai Quality Assurance Reviews meta_title: 'Oversai Quality Assurance Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how Oversai Quality Assurance works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 27 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Oversai Quality Assurance Reviews **Vendor:** Oversai **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.9/5.0 **Total Reviews:** 27 ## About Oversai Quality Assurance Oversai Quality Assurance is an AI-powered solution that helps support teams move from manual QA to intelligent automation. With Oversai, you can automatically evaluate interactions (AutoQA), analyze sentiment and conversation topics (VoC), and keep a human in the loop to validate insights and take action where needed. This allows you to: Increase your sample size Optimize your QA process with real-time analytics and customizable scorecards Reduce operational costs while maintaining high-quality standards Oversai combines automation with human judgment to make your QA process smarter, faster, and more impactful. ## Oversai Quality Assurance Pros & Cons **What users like:** - Users praise the **AI capabilities** of Oversai Quality Assurance for transforming data analysis and enhancing efficiency. (4 reviews) - Users value the **automation capabilities** of Oversai Quality Assurance, significantly improving efficiency and insights in QA processes. (4 reviews) - Users commend the **exceptional customer support** from Oversai, highlighting their responsiveness and helpfulness in improving the platform. (3 reviews) - Users find Oversai Quality Assurance exceptionally **easy to use** , with a straightforward setup and intuitive interface. (3 reviews) - Users highlight the **efficient review process** of Oversai Quality Assurance, enabling faster audits and streamlined data analysis. (3 reviews) - Users appreciate the **seamless integrations** of Oversai Quality Assurance, enhancing operational efficiency and simplifying setup processes. (3 reviews) - Users appreciate the **time-saving capabilities** of Oversai Quality Assurance, streamlining processes for greater efficiency and productivity. (3 reviews) - Auditing (2 reviews) - Users highly value the **effective automation and support** provided by Oversai, leading to significant time savings and improved results. (2 reviews) - Coaching (1 reviews) **What users dislike:** - Users find the **inadequate AI capabilities** of Oversai Quality Assurance limit its effectiveness in manual audits. (1 reviews) - Users experience a **minor initial learning curve** with Oversai Quality Assurance, but the benefits ultimately surpass this challenge. (1 reviews) ## Oversai Quality Assurance Reviews ### 1. Total quality control in complex operations **Rating:** 5.0/5.0 stars **Reviewed by:** Mildreth G. | Líder QA Learning and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Oversai Quality Assurance?** What I value most about Oversai is the centralization and 360° visibility it offers for auditing different channels, both calls and chats. In complex operations, where we work with internal agents and external providers (BPOs), Oversai helps us standardize evaluation criteria in a transparent and consistent manner. Additionally, the interface is very intuitive, which significantly reduces the time we spend documenting findings and allows us to focus on what really matters: defining action plans and providing human training to the team. **What do you dislike about Oversai Quality Assurance?** The initial learning curve for setting up the more complex evaluation matrices can take a bit of time, and I would like to see even deeper native integrations with certain specific CRMs to fully automate the flow. However, the support and Customer Success team is always super willing to help and to release constant updates. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Before, we used to spend hours searching for interactions on different platforms and cross-referencing data manually, which made the process prone to errors or biases. Oversai solves the "rework" problem in QA from the root. The greatest benefit has been the speed in detecting critical process and ethical failures in real time, allowing us to apply justified penalties with hard data and align productivity goals with the real quality of the service. ### 2. Incredible Support and product overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Lewis D. | Head of customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Oversai Quality Assurance?** The setup support from Andres and Oscar is second to none. Incredible. Obviously, the product is great, too. **What do you dislike about Oversai Quality Assurance?** I haven't managed to see any downsides yet. We spent significant time conducting a scored procurement exercise, and it hit all the marks when compared with Scorebuddy and Rippit. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** So, we can now see almost real-time alerts based on analysis of conversations (voice and non-voice). These are then helping us to intervene, guide, and coach immediately. Also, the scorecard side really is super flexible. ### 3. Revolutionized QA with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Oversai Quality Assurance?** I like the communication and prompt responses from Oversai Quality Assurance's support team. They've consistently taken feedback and rolled out fixes quickly, sometimes as soon as the same day. The initial setup was super easy, and it's one of the best experiences I've had with a new tool in my three years as a QA manager. **What do you dislike about Oversai Quality Assurance?** They didn’t have calibration options which is big for us but they will have it ready within a month or so of us starting with them. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai Quality Assurance lets us grade 50% of our interactions compared to less than 2% before, and provides KPI metrics and deep insights into company issues. ### 4. Facilitate Evaluation with Powerful Graphics **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria S. **Reviewed Date:** November 20, 2025 **What do you like best about Oversai Quality Assurance?** I like how Oversai Quality Assurance facilitates the evaluation of my team's interactions with our users, allowing us to maintain a high standard of quality in our communications. The downloadable extension significantly streamlines the evaluation process, saving my team time and effort. I particularly enjoy the summary of the activity performed, accompanied by graphs, as it makes interpreting the results in my feedback much simpler and clearer. This not only improves our ability to analyze performance but also helps to identify areas for improvement in a visual and efficient manner. **What do you dislike about Oversai Quality Assurance?** Templates that have been created cannot be edited; they can only be deleted, which also erases the history. Also, I don't know how to identify which interaction has already been evaluated. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai Quality Assurance facilitates the evaluation of my team's interactions, streamlines the process with its extension, and simplifies the interpretation of results with detailed graphical summaries. ### 5. Ease of Use and Effective Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar G. **Reviewed Date:** November 10, 2025 **What do you like best about Oversai Quality Assurance?** I like the ease with which one can interact with Oversai Quality Assurance, which makes the quality evaluation process much smoother and more efficient. Additionally, I really appreciate the way I can evaluate, send feedback, and follow up on disputes, as this facilitates a more detailed and effective management of customer interactions. It helps me measure customer sentiment, which is crucial for maintaining a good relationship with them and improving our services. These features not only optimize the workflow but also provide a clearer and more detailed view of the interactions, which I consider a great benefit. **What do you dislike about Oversai Quality Assurance?** For the moment, all is well **What problems is Oversai Quality Assurance solving and how is that benefiting you?** I use Oversai Quality Assurance for quality evaluations, measuring customer sentiment, and keeping track of interactions, which facilitates interaction, sending feedback, and tracking disputes. ### 6. Seamless CRM integration and effortless setup with Oversai Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Oversai Quality Assurance?** I’m very pleased with Oversai Quality Assurance. It’s a practical, user-friendly tool that made the setup process quick and straightforward. Integrating it with our CRMs was seamless—after just a couple of calls, everything was fully operational. What I like most are its artificial intelligence capabilities, which help us expand our quality samples and get a more complete view of our evaluations. Since we started using it, our audits have become faster, more accurate, and more efficient, and we’ve significantly reduced the time spent on data analysis. **What do you dislike about Oversai Quality Assurance?** Honestly, there’s nothing I dislike about Oversai Quality Assurance. Everything has been very easy and straightforward from the start — from setup and integration to daily use. The platform is intuitive, the processes are simple, and everything works smoothly without complications. It’s been a great experience overall. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai QA helps us improve the efficiency and accuracy of our quality evaluations. Thanks to its AI features, we can analyze a much larger sample of interactions, which gives us a clearer and more complete picture of team performance. This allows us to identify improvement areas faster and make better decisions. It has also helped us save time by simplifying the auditing and analysis process, allowing us to focus more on coaching and strategy rather than manual reviews. Overall, it has made our quality assurance process faster, smarter, and more effective. ### 7. Very Intuitive and Easy to Use Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Leopoldo S. | Analista de calidad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Oversai Quality Assurance?** Oversai Quality Assurance stands out for its precision, consistency, and analytical approach in the evaluation of management processes. This artificial intelligence tool not only identifies areas for improvement but also offers constructive feedback, detailed and tailored to the real context of each agent. **What do you dislike about Oversai Quality Assurance?** So far, I have not found any negative aspects in Oversai Quality Assurance. It is a practical, clear, and very well-designed tool to support continuous improvement and ensure quality in every management. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai Quality Assurance resolves the lack of objectivity and consistency in evaluations, offering clear and structured analyses. It benefits me because it streamlines my work as an evaluator, ensures fair assessments, and improves the overall quality of the service. ### 8. Our quantum leap in QA. From manual audits to Total Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Oversai Quality Assurance?** Oversai has been a game-changer and a true 10/10 recommendation. Its biggest strength is the 100% interaction automation (AutoQA), which instantly solved our primary scalability problem: moving from auditing small samples to having complete visibility into all customer conversations. This AI is remarkably effective at finding those critical "needles in the haystack," saving us massive amounts of time in manual review and allowing my team to shift our focus to strategic process improvement and agent coaching, rather than reactive checklist ticking. Furthermore, the exceptional support and partnership provided by the Oversai team, including their willingness to customize the tool to our high standards, truly sets them apart from other solutions. **What do you dislike about Oversai Quality Assurance?** While the tool is outstanding, like any powerful technology, it has a minor initial learning curve for analysts transitioning from manual processes, requiring good change management on our end. However, the benefits far outweigh this. Oversai fundamentally solves the problem of QA scalability for our growing business. By providing clear, actionable data on sentiment and key topics, it not only improves service quality but also elevates us to a more strategic and effective QA team, allowing us to report high-impact quality metrics directly to leadership. This is more than a product; it’s a crucial business partner. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** The main problems Oversai solves for our company are QA scalability and limited operational visibility. Traditionally, we could only audit a small fraction of interactions, which meant we missed critical business risks and crucial coaching moments. Oversai's AI-powered AutoQA eliminates this by analyzing 100% of tickets, saving my team countless hours of manual work and providing us with complete, unbiased data. This benefits me directly by transforming my role: I am now free to shift my focus from reactive review to strategic analysis, using the AI's granular insights on sentiment and trends to deliver precise, high-impact coaching and drive continuous improvement across our customer service processes. ### 9. Intuitive, Fast, and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Danae F. **Reviewed Date:** October 27, 2025 **What do you like best about Oversai Quality Assurance?** I am delighted with the Oversai Quality Assurance tool. The platform is incredibly intuitive and easy to use, which made the setup process very simple. The integration with our CRM platform, Intercom, was quick, requiring just a couple of calls to start using it. I greatly value the artificial intelligence features it offers, as they allow us to expand our quality samples and gain broader visibility in evaluations. Compared to our previous provider, we now conduct audits more efficiently and quickly, saving us significant time in data analysis. Additionally, the support provided by the Oversai Quality Assurance team has been fantastic; they are always attentive and provide great assistance, which gives me confidence and peace of mind. Moreover, the competitive pricing of the product along with its continuous development in integrating artificial intelligence to make larger and more accurate samples are aspects that would definitely attract me to choose it again. **What do you dislike about Oversai Quality Assurance?** At the moment, we have not found any particular area of opportunity. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai Quality Assurance allows for more efficient auditing, saves time on evaluations, and offers artificial intelligence to analyze ungraded interactions, improving the understanding of customer sentiment. ### 10. Customized Solution that Optimizes the Performance of the CX Team **Rating:** 5.0/5.0 stars **Reviewed by:** Rosalóa L. | Capacitación, QA y desarrollo de contenido, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Oversai Quality Assurance?** What I like most about Oversai is that they practically tailor a suit for you, according to what is needed in the company to better track the performance of the CX team. **What do you dislike about Oversai Quality Assurance?** So far, I haven't found a disadvantage. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** The most effective solutions we have with Oversai are that the evaluated user immediately receives the notification of the evaluation and can review the areas of opportunity to work on or clarify doubts directly with the analyst through disputes, as well as consult reports practically in real time. ### 11. A smart solution to elevate the quality and efficiency of the team **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio I. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Oversai Quality Assurance?** Your AI system allows for the detection of "needles in a haystack" quickly and accurately, saving a lot of time in quality control processes. Its scalability gives us the peace of mind to expand its use to more teams or channels without losing performance or quality in the results. Additionally, the support team always responds quickly and is open to suggestions for improvement. **What do you dislike about Oversai Quality Assurance?** At the moment, we do not find any opportunities for improvement. The platform completely meets our needs and expectations. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Before using Oversai, the quality assessment process was completely manual and time-consuming. Thanks to the tool, we managed to automate a large part of the analysis, reduce errors, and significantly shorten the gap between customer service and quality assessment. ### 12. Easy Evaluation, Objective Feedback, and Effective Support with AI from Oversai **Rating:** 5.0/5.0 stars **Reviewed by:** Laura C. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Oversai Quality Assurance?** I highlight the ease with which evaluations can be conducted and the clarity of the generated reports, which allows us to provide more comprehensive and objective feedback. **What do you dislike about Oversai Quality Assurance?** So far everything is going well, the doubts or details we have detected have been resolved by the oversai support team. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Thanks to Oversai, we now spend much more time analyzing results rather than manually recording information in Excel. The tool allows us to perform precise analysis with various options for customized reports, providing immediate feedback to agents. Additionally, AI-driven evaluations help us ensure, more broadly and efficiently, compliance with our company's quality standards. ### 13. Unmatched Insights into Customer Sentiments and Trends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Oversai Quality Assurance?** What we appreciate most about Oversai is its ability to capture and analyze all customer interactions, providing a complete picture of sentiments and trending topics. This level of insight would be extremely valuable for all of our teams. **What do you dislike about Oversai Quality Assurance?** At this point, I haven't found any features of Oversai that I dislike. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** This tool is a real time saver, as it allows us to automate our QA processes. As a result, Team Leads can dedicate more time to meaningful coaching opportunities and focus on development, which enhances our one-on-one meetings and the quality of feedback we provide. ### 14. Premium Performance and Effortless Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam G. | HEAD OF OPERATIONS, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Oversai Quality Assurance?** This is a premium solution built for outstanding performance and reliability. The platform offers a straightforward interface, intuitive navigation, and visually striking reports. We have streamlined the review process and made it more efficient. **What do you dislike about Oversai Quality Assurance?** At the moment, I have nothing negative to mention. I'm very satisfied with this tool. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** We have managed to increase the number of reviews while also reducing the time it takes to complete them. In addition, we use sentiment analysis to assess customers, even when they do not leave direct feedback. ### 15. Oversai QA positions itself as a powerful tool for customer service teams **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando C. | Analista de calidad y experiencia del cliente en eCommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Oversai Quality Assurance?** 1. Automation and scalability: The most valued aspect is that Oversai allows for the analysis of 100% of customer interactions thanks to its AI, saving hours of manual review and enabling the auditing of hundreds of additional tickets. 2. Emotional connection evaluation: The AI identifies emotions in real-time, which is very useful for improving customer experience and detecting opportunities for communication improvement. 3. Ease of use and clear dashboards: The platform is intuitive, presents clear reports, and allows for easy identification of both strengths and training needs. 4. Support from the Oversai team: The support from account managers and the speed of response are highly highlighted. 5. Contribution to continuous improvement: It facilitates feedback, helps evaluate communication skills, and supports the personalized development of agents. **What do you dislike about Oversai Quality Assurance?** There was no negative aspect during the implementation process, they did everything possible for us to join the project. At the moment, I have nothing negative to mention. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai Quality Assurance helps solve several key challenges in customer service teams: • Lack of time to audit all interactions: AI analyzes 100% of the tickets, allowing for more improvement opportunities to be detected without increasing the team's workload. • Slow manual processes: It automates much of the quality analysis, which speeds up error detection and accelerates feedback to agents. • Difficulty in detecting emotions or tone: Thanks to real-time sentiment detection, customer understanding is improved and potential conflicts can be addressed more quickly. • Lack of visibility on performance: Dashboards and reports allow you to see the team's strengths and weaknesses at a glance, facilitating strategic decisions and focused training. How does it benefit me? It allows me to save time, review more interactions, offer more precise feedback, and focus on what truly needs human intervention. This way, we continuously improve service quality and customer experience. ### 16. AI — From conversation to data, from data to action, from action to good results **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina N. | Coordinadora de Training y Calidad, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Oversai Quality Assurance?** What I like most about Oversai Quality Assurance is that, thanks to its artificial intelligence suite, it turns 100% of customer interactions into valuable data, performing automatic quality analysis and real-time emotion detection. By integrating into agents' platforms, it optimizes the customer experience, automates processes, and improves team productivity. Additionally, it allows the AI to evaluate the emotional connection during quality audits, while analysts can focus on reviewing critical processes and providing one-on-one development support, thus enhancing continuous improvement. **What do you dislike about Oversai Quality Assurance?** Although Oversai Quality Assurance offers great benefits, a possible area for improvement is the initial learning curve for those of us who analyze, as the integration of artificial intelligence implies a disruptive change in work dynamics and adaptation to new tools. Sometimes, due to this change, not all the system's capabilities are fully utilized, especially if the prompts are not handled correctly. It would also be useful to have more success cases implemented in similar environments to strengthen confidence and knowledge about its application. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** none ### 17. Positive experience, proven impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Oversai Quality Assurance?** The platform is very effective, saves significant time by reducing manual processes, and delivers visible results. I also value the professionalism and support of the Oversai team. **What do you dislike about Oversai Quality Assurance?** Some areas could use more definition, such as site parameterization, filters, and router details. However, these are minor points that the team is already aware of and working to improve. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai Quality Assurance automates tasks that were previously manual, reduces errors, and streamlines operational processes. This saves time, increases efficiency, and allows our team to focus on higher-value activities, while delivering more reliable and consistent results. ### 18. A solution susceptible to changes and customizations **Rating:** 5.0/5.0 stars **Reviewed by:** Mateo F. | Manager CX, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Oversai Quality Assurance?** I highlight the support and accompaniment. I also find the prices very competitive. **What do you dislike about Oversai Quality Assurance?** I believe it is not yet at a mature stage, but it is building its roadmap of improvements according to its clients and pain points, which is smart to me, as long as they maintain flexibility for the future. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** It is helping us to expand our visibility in quality and experiences, optimizing the use of human analysts and improving their work experience as well. ### 19. Scalable QA Automation with Powerful Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Oversai Quality Assurance?** It's helped us automate our QA structure in a way that scales as our business grows. It provides great insights that would otherwise be impossible to find without the use of their AI toolkit. **What do you dislike about Oversai Quality Assurance?** I don't think the browser extension is the best way to move through manual audits of conversations and trainable AI would help close the gap and increase it's usefulness. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** scaling / automating QA ### 20. Quality Assurance Software using AI to Make Processes Better **Rating:** 4.5/5.0 stars **Reviewed by:** Diptopal C. | Head of Quality Control Department, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Oversai Quality Assurance?** The platform's embedded focus on relying on AI and automating the processes is the biggest plus of the platform. Also, the team working on the software is highly efficient, dedicated, and fun to work with, which is always a plus. **What do you dislike about Oversai Quality Assurance?** For the time being there are nothing negative but have things which can be improved and they work hard to make those happen. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai is helping in solving the problem of scalability to analyze customer-agent interactions in the CX industry. With the help of AI it has the capability to increase the QA check threshold many folds. ### 21. Oversai: Synergy, teamwork, and reliability **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Carlos T. | Lead of training, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Oversai Quality Assurance?** Your value proposition is the customization of any project, the tool is too versatile, this is a competitive advantage that prevents me from being confined to a mold, which happens with other providers. The access to thousands of possibilities based on my needs is what makes me stay with you. I love your service, availability, and the human talent that is always willing to assist me. **What do you dislike about Oversai Quality Assurance?** With the implementations, I notice that there is a lack of confirmation that the data is indeed correct. Once they grasp my idea, they work on it, but in some cases, the data is not correct. It requires a bit of thinking like a client, not everything should start from us. I would like you to propose ideas thinking outside the box and delivering 360 reports. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** It gives me access to information about the process at all times. In my case, to deliver quality reports, I need to process the data at least once a week, and it used to take me 1 to 2 hours. With you, I have the information at hand and can filter it as I want. ### 22. Service recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Edgardo G. | Leader of Operations Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Oversai Quality Assurance?** The ease of integration with our tools (CRM) and the simple way to load our parameters for auditing. **What do you dislike about Oversai Quality Assurance?** You haven't clear mode option in the instance **What problems is Oversai Quality Assurance solving and how is that benefiting you?** I reduce operating costs by not having to hire auditors and increasing monthly analysis capacity. ### 23. Oversai has transformed our QA procedure! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Oversai Quality Assurance?** The AI functionality has allowed us to score hundreds more tickets than our manual QA agent was whilst giving us valuable insight into the services we were providing. Great reporting dashboards so our CSM can easily see where the team are excelling and where additional training needs to be provided. The initial set up of the platform was super easy thanks to the great support from the Oversai team, they took my feedback and suggestions on board and had quite often made the improvements overnight! **What do you dislike about Oversai Quality Assurance?** There were no negatives during the implementation process, they went above and beyond to get us on board. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Allowing AI to takeover from a manual QA agent and increasing the % of tickets screened. ### 24. Oversai has transformed our quality workstream - ensuring we are reviewing more and more tickets. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Oversai Quality Assurance?** The Ai function is brilliant and enables us to review hundreds more tickets whilst saving me valuable time as I no longer have to manually spend hours reviewing emails and listening to calls. Super easy to use and understand training points and where team is excelling. I love the Sentiment section as super helpful to understand customers needs and contact at a glance. The support from my account managers has been world class. **What do you dislike about Oversai Quality Assurance?** Whilst I know that Oversai is developing the reporting dashboard - Oversai has been super keen to listen to feedback and consequently is working with me to build a personal dashboard for my requirements. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Reporting at a glance and flags for low scoring tickets. ### 25. Good company to work for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Oversai Quality Assurance?** The best thing about Oversai is that the whole process is personalized. **What do you dislike about Oversai Quality Assurance?** Like everything, you always have to improve and add new services. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** The issue of quality in WhatsApp chats ### 26. Ai Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos V. | Analista de datos, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Oversai Quality Assurance?** Oversai's team provides excellent support, agility in the processes and quality service. **What do you dislike about Oversai Quality Assurance?** For the moment I have nothing negative to mention **What problems is Oversai Quality Assurance solving and how is that benefiting you?** Oversai allows us to analyze different customer conversations using AI focused on metrics and sentiment analysis. ### 27. It has been very good, especially good support from the team. **Rating:** 4.0/5.0 stars **Reviewed by:** Jerenny D. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Oversai Quality Assurance?** It allows for the evaluation of performance and communication skills, identification of areas for improvement, and ensures the quality of customer service. It facilitates constructive feedback. **What do you dislike about Oversai Quality Assurance?** There are still opportunities regarding the speed of loading certain information; however, I believe that the opportunities that have been reported have been addressed and improved. **What problems is Oversai Quality Assurance solving and how is that benefiting you?** We are having the 360 of the strengths and opportunities of our customer service team, which gives us great advantages and allows us to continue empowering the team to achieve the objectives we have in our area. - [View Oversai Quality Assurance pricing details and edition comparison](https://www.g2.com/products/oversai-quality-assurance/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+12%3A53%3A07+-0500&secure%5Bsession_id%5D=0921e91a-97c3-4950-b2af-3a1c89a4653e&secure%5Btoken%5D=12ed81ea940ad01239aab15a918abb04968a5450423e67e8873303517c40cf81&format=llm_user) ## Oversai Quality Assurance Integrations - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Freshcaller](https://www.g2.com/products/freshcaller/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [interCOMM](https://www.g2.com/products/intercomm/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Oversai Quality Assurance Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Oversai Quality Assurance Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)