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Top 10 OvationCXM Alternatives & Competitors

By Boomtown
(11)4.8 out of 5

Research alternative solutions to OvationCXM on G2, with real user reviews on competing tools. Help Desk Software is a widely used technology, and many people are seeking reliable, secure software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to OvationCXM include reporting and customer service. The best overall OvationCXM alternative is Freshdesk. Other similar apps like OvationCXM are Zendesk Support Suite, Salesforce Service Cloud, Zoho Desk, and Intercom. OvationCXM alternatives can be found in Help Desk Software but may also be in Live Chat Software or Contact Center Software.

Best Paid & Free Alternatives to OvationCXM

  • Freshdesk
  • Zendesk Support Suite
  • Salesforce Service Cloud
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Top 10 Alternatives to OvationCXM Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how OvationCXM stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Restaurants, and Accounting, and find the best product for your business.
    #1

  1. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Freshdesk is:

    Easier to set up
    More usable
    Easier to admin
    See all Freshdesk reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Zendesk Support Suite is:

    More expensive
    See all Zendesk Support Suite reviews
    #3

  3. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    4. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Salesforce Service Cloud is:

    More expensive
    See all Salesforce Service Cloud reviews
    #4

  4. Zoho Desk

    By Zoho
    (6,201)4.4 out of 5

    5. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Zoho Desk is:

    More expensive
    See all Zoho Desk reviews
    #5

  5. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    6. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Intercom is:

    More expensive
    More usable
    Easier to set up
    See all Intercom reviews
    #6

  6. NICE CXone Mpower

    By NICE
    (1,635)4.3 out of 5

    7. NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, NICE CXone Mpower is:

    More usable
    See all NICE CXone Mpower reviews
    #7

  7. Gladly

    By Gladly
    (985)4.7 out of 5

    8. Gladly is a customer service software.

    Categories in common with OvationCXM:
    Get a quote

    Reviewers say compared to OvationCXM, Gladly is:

    Easier to set up
    More usable
    Easier to admin
    See all Gladly reviews
    #8

  8. Sprinklr Service

    By Sprinklr
    (497)4.3 out of 5

    9. Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Sprinklr Service is:

    More expensive
    See all Sprinklr Service reviews
    #9

  9. HubSpot Service Hub

    By HubSpot
    (2,495)4.4 out of 5

    10. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, HubSpot Service Hub is:

    More expensive
    See all HubSpot Service Hub reviews
    #10

  10. Front

    By Front App
    (2,245)4.7 out of 5

    11. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with OvationCXM:

    Reviewers say compared to OvationCXM, Front is:

    Easier to set up
    More usable
    Easier to admin
    See all Front reviews

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