OutreachCRM Pros and Cons

Very easy to setup

Very easy to connect with Hubspot or Saleseforce

Very easy to configure Review collected by and hosted on G2.com.

Limited reporting capabilities

Limited flows/automations Review collected by and hosted on G2.com.

- The best thing about Outreach is its Sequences which are way better than sequences available in other tools

- The steps in the sequences help me take away so much work which I was doing manually or by creating reminders etc.

- Outreach makes sure the emails are delivered to a user inbox against other tools where the majority of them land up in the Junk folder Review collected by and hosted on G2.com.

- The only thing I dislike about Outreach is it frequently gets logged out and I have to log in again for it to track my emails and to load the pre-built sequences

- I have also faced disconnections between Outreach & my email, which has to be manually connected Review collected by and hosted on G2.com.

1. You wouldn't have to worry about follow ups.

2. You'd be sure to know if someone has opened or showed interest to your product or service

3. All those integrations with Linkedin Sales Nav, 6Sense, Cruchbase make it all the more useful. Review collected by and hosted on G2.com.

It does not show when some one has opted out. It does show the date but does not show the year. So, it is more of a guessing game to identify when did the prospect opt out. Review collected by and hosted on G2.com.

easy acces to data and very user friendly UI Review collected by and hosted on G2.com.

not capturing call information in call search Review collected by and hosted on G2.com.

It makes it easy to keep track of your contacts and outreach with customers. It also makes it easy to log communication information such as phone, emails, company history etc. Review collected by and hosted on G2.com.

The interface is not always user friendly. There seems to me there are a few elements that could be combined. For example, reviewing data and effectiveness of communication requires too many steps to view. Review collected by and hosted on G2.com.

Ease to navigate, Good integration with email. Let me know when my emails are getting opened and how often. Can easily run sequences and analytics let me know how various sequences are performing. Review collected by and hosted on G2.com.

Sometimes the admin tasks are on a bit of a tough side; some use cases are there that I don't use a lot and other SDRs don't even use. Rest everything is quite good. Review collected by and hosted on G2.com.

It helps to organize my customer communication and management. The reporting helps to properly organize and analyze my data. Easy to use, simple UI, and great templates. Review collected by and hosted on G2.com.

Not much to dislike, manual adding tasks is a pain, and onboarding new members is still difficult, and there are a very less customizations available, making it very standard Review collected by and hosted on G2.com.

Convenient to quickly pull up information in a side panel about a client/prospect. It provides helpful data such as when last contacted or if they're in any sequences and etc. Review collected by and hosted on G2.com.

Outreach is usable, but it heavily centers around sequences. Oftentimes it doesn't sync properly to my gmail or other tools I'm using to track client interactions. Review collected by and hosted on G2.com.

I love that you can create email sequences with ease and add the prospects you want to be included in the nurture. Review collected by and hosted on G2.com.

Nothing. I appreciate the intuitive design of this platform and the ease of use. Review collected by and hosted on G2.com.

Great interface. Easy to learn for the person managing a sales team. Easy-to-understand reporting and quickly demonstrates its ROI. Once your sales team embraces it, they're in for a super helpful tool. Review collected by and hosted on G2.com.

Not really a dislike but like all software that needs to integrate with other platforms, you need to take your time to set up correctly: connectors, permissions, field labelling, etc. I loved Outreach's white glove onboarding—it helped us learn the functionality and saved us a lot of time further down the line when we were up and running. Review collected by and hosted on G2.com.